Action Gutter Cleaning

OCT 7TH UPDATE. I have upgraded this review from one-​star to 4-​stars. I just received a call from Action Gutters in Cumming. The lady was very apologetic for the downspout issue. The guys are returning sometime today. No exact time provided which is understandable. But the bottom line, to me, is ACTION GUTTER CALLED !!! For my money, that is A HUGE PLUS… even if they do not correct the downspout issue. It shows they do care… you can’t say that about most service providers nowadays !!!
It is now 345PM on Oct 7^th. Action Gutter is back and they checked my downspouts. They are clear now. Earlier in the day, I thought I heard them clearing the gutter. Well it was a dog-​gone squirrel. I wonder if the squirrel had clogged the gutter at the time I was outside when it was raining. Who knows. Well I need to have the gutters re-​secured to the house. I am having Action Gutter do that now… for an additional charge of course which is expected.
In summary, ACTION GUTTERS MAKES GOOD ON THEIR PROMISES !!! I had a problem with their work and they came out the next day and took care of the issue. You can’t ask much more from a service provider than that. In closing, I do recommend Action Gutter of Cumming GA.

This place must have a lot of pleased customers because when I called a month ago, they said they were booked for the next month. Since gutter cleaning is not exactly an emergency, I decided to book anyway because the quote they gave me sounded good. When the day came a month later, they gave me a reminder phone call and told me I did not have to be home and they would leave the invoice in the mail box.
When I came home, my gutters looked great and there was no debris on the ground that I could find! I actually expected a messy job for some reason, so I was pleasantly surprised. I paid the invoice online (no checks, cash, or other bs– online payment like everything should be). The amount on the invoice was actually $ 15 less than the quote. I will be scheduling this company twice a year for as long as they exist.

I guess my gutters are clean, but I know my downspouts aren’t because the Action service guy said they couldn’t clean them because they are narrow. WTF? Isn’t cleaning gutters what you guys DO??? Can’t you use a snake like plumbers use when something is stuck in a pipe? Apparently not. So I paid $ 115 for 2 guys to blow the leaves out of my gutters with leaf blowers. I could have hired a neighbor to do that for $ 50!
I did ask the service guy if they cleaned up after they were finished because they were at my house for about 10 minutes (I’m not exaggerating. I checked the time 1:43pm when they started the motors and by 1:51 I had written a check and closed the door.) Anyway, the service guy said no. Then I went out to run some errands and saw that one of my day lilies looked as if it had been stepped on. When I went to check the other plants, I saw roof debris along the side of my house. Apparently what I consider clean is not what they consider clean — wet leaves and roof debris had been blown into the flower beds on the side of the house. So I wrote an email explaining my disappointment with the service I received.
And the next day…
The office manager responded that they would send the guys back to clear the downspouts. It was explained that my gutters are tiny, the smallest available to a builder and that the builder skimped by not making a proper outlet for draining. While I understand that the narrowness of my downspouts makes their job harder, it’s still what they advertise as their business. The guys returned to my house the following Thursday and my back deck was completely clear — not a leaf in sight, and only a little of the roof debris remained. I didn’t check the downspouts with my hose and as we’re in the middle of a heat wave, I don’t know when I’ll be able to see if they are draining properly.
I almost gave Action 3 stars because they addressed my complaints and sent their guys out again. But I stuck with the 2 stars because if I hadn’t been home sick I wouldn’t have known they didn’t initially clear the spouts, and I would have been wondering why my gutters were flooding during the next rain.
As for the gutter cleaning service itself, I wasn’t expecting perfection, but I was expecting the basics. Maybe it’s a better idea for me to buy a plumbing snake from Home Depot and climb the roof with my leaf blower. At least if I fall off the roof, I’ll just be suing myself.
Unilocal 52 #12

After stressing for months as a relatively new homeowner about how one books a gutter cleaning, I just called this company and they’re basically going to go clean my gutters without me being there, and bill me for it. They asked me where and how big my house was and gave me a quote that sounded extremely reasonable. Wow! That was not stressful! If I could have done this online, I would have given them 5 stars. I may give them 5 stars anyway after they’re done cleaning.