Chase

this bank truly sucks. i went to chase bank on washington bl at sepulveda to get my quarters for laundry like i do every thursday/​friday. i go in to the bank, up to the teller and i asked for a roll of quarters. he said, can i please see your debit card, you know, i dont have an account here. he said, he can no longer give cash to non account customers. i said you guys are going down quick and will not send people your way to open account. people stay away from chase

I’m not exactly rolling in dough, so banking in general is usually a pretty daunting task. However, I DESPERATELY needed to switch banks as I couldn’t deal with Wells Fargo’s absurd service fees, and inability to treat me common courtesy.
How’d I choose another bank? Ummm, we’ll really it just boiled down to this Chase branch being the closest to my house, with another convenient to my office.
This must’ve been one of those «meant to be» situations. While at Chase opening my account Michael was so great! Totally went above and beyond by answering my questions, and ensuring my needs were met. So much so that he GAVE me his lunch when he realized I was hungry! What a guy!
The cherry on top was walking out WITH my brand new debit card in my hand, rather than using a temp while waiting for the real one to come in the mail.
Fast forward a few weeks, I needed to obtain a money order. The manager of the branch had me in and out and taken care of in no time!
Chase, and this branch in particular both get my seal of approval! Zero complaints.

Beyond great customer service every time.

Exceptional state of the art ATMs inside, nice friendly employees and free lemonade. Hello brand new chase! The new ATMs make withdrawals so much more convenient with an oversized touch screen and easy money distribution in the form of 100s 20s 5s and 1s. The surrounding area feels more safe than the chase on Washington especially if you have to use the ATM at night. Be sure to look for Ana for your personal banking needs she is helpful friendly and knowledgeable.
P.S.
right now at this branch you can get $ 125 when you sign up for a Chase total checking with direct deposit