Bank of America

Only went to use the ATM at night. Went there about 8pm and it’s dirty as well as reeky. The stench was strong. It felt very unsanitary.

I really can’t begin to explain how long it just took me to cash a check. Two separate times on my way out, the teller shouted, Excuse me, sir!” Both times I returned and explained how she was correct the first time.
Honestly, I got to the point where I was just explaining to her simple math. She was very nice and attentive. I wish I can say that was enough. Between her and her manager, it was like explaining quantum physics to toddlers. It probably took that long.
Eventually they figured out the silly they were and I could leave. Thanks guys.

Update: giving a 4 because to be honest, I don’t come in here much, BUT props to a corporation for actually taking care of business. A few months after my last review, I wrote a super long letter to the manager, to HQ in Charlotte, and customer services in the midwest. Nobody gets anything out of a strongly worded letter, yknow? It just made me feel better. Except that in November of that year, I got a call from the head of California’s BofA’s, and she talked to me on the phone for an hour– asking questions and telling me what she was doing to make the service better. She called me on her personal cell and told me to call back any time if service was unsatisfactory.
I was pretty impressed by that.

Painfully slow service. I’ve had to meter my car twice since I’ve been here. There are other BoA options nearby — go elsewhere if you can help it.

It’s about 2:45 pm on a Tuesday, and I’ve been waiting over 25 minutes for a banker. One of the bankers told me she can’t help me, because it is almost her lunch break. Then she filed her nails.

Long waits, short staffed every day. My wife passed away and trying to turn in documentation they requested and expected to wait 30 minutes for the one employee on duty. Sad !!!

This branch sucks too. Retards walking around asking what you’re in line for instead of getting behind a goddamn window and moving the god damn line! Great business practice!

Since moving to Culver City I have been going to this bank. When I started, it was fine, nothing horrible and nothing great. However, each time I go the service gets worse and the tellers/​personal bankers all know my story since I am forced to go in so often. I have to say that Blanca is the reason I do not wish to continue going to this branch. While giving me my fourth temporary card in about four months she was EXTREMELY CONDESCENDING-​and I dont put that lightly. I was asking questions for clarification and instead of rewording her statement she kept repeating herself and cutting me off. It got to the point where she was even rolling her eyes a bit. When finally finishing our transaction she showed me my temporary card and told me to stare at it. Then she turned her monitor toward me and told me to stare at those numbers to show me they were the same. She read the last four digits to me three times as if I couldnt see for myself that the card numbers were the same. I left very angry and had to write a review. I will be leaving Bank of America as this was the last straw, and Ive been banking with them for 10 years. No thanks!

The ONLY reason I will give this bank 3 stars is because of Blanca, the personal banker. She is wonderful and always remembers my name regardless of the amount of time in between our meetings. Count your blessings BoA, this is truly the reason I come back AND I ONLY deal with Blanca.
The tellers act like you are taking THEIR money. Excuse me, if you are miserable. I came here to get my money not to deal with your crappy attitude.

If you want to use ATM, just in and out with tellers this is good place, 5 atms so u can fly through.
If you want to see a personal banker… forget it… only one personal banker but the place has like 10 tables. Even the one single personal banker wud not offer you to help. The woman i dealt with gave me wrong information and wanted to charge me international rates for a domestic transfer. i will never go to this branch again. this place is USELESS…

The reason why I love this BofA is because they have 5 ATMs outside. That’s just the outside. Staff super cool.

FDIC is broke… go Credit Union for your banking needs!
Who needs corporate bankers making money off of you? Credit Unions invest in you and the credit union. They make you feel like you are family.
Credit Unions are insured by the NCUA.

Can get super busy at times and no where to park to get quickly in and out.

Went there to obtain a cashiers check, for whatever reason they decided to check and double check my account and my ID before issuing my check. I asked them what was the issue as I had provided them with the correct PIN, they had a valid driver’s license from me and I could tell them on the spot the last 10 transactions within the account. They just looked at me and gave me some excuse that I don’t think even made sense to them. It’s not like the money was just deposited via check or even via wire or cash, it has been in there sitting a good 6 – 7 months… customer service is poor, very poor. Especially the initial teller who helped me which was an older Middle Eastern gentleman.

Annoying! I don’t know why people give their business cards out but don’t return phone calls! I think he was one of the reps on the floor, not the ones behind the counter.
I had to close my account out and open a new one to replace it. I asked the guy what I needed to do so it would be a smooth transition from my old account to my new account; I told him I had online services. He said that everything would transfer and all I would have to do is transfer all my money out; the zero balance would initiate the account to close automatically. I asked him again, he said the same thing. If one doesn’t know something, one should say I’ll find out or I don’t know, let me find out for you. Really simple!
That didn’t happen! My account didn’t close out. Some payments went out and drew from my overdraft account. They charge $ 10 dollars each time.
So I called on Wednesday and left a message; nothing! Well, maybe he didn’t get the message, the lady taking the message seem like she was in a hurry and barely wanted to take my message. Called him again today, Thursday; no message! This is why I’m here. Just wanted to share my story.