K & M Heating & Air Conditioning

Called 4 HVAC companies around the Culpeper, Orange area. H and M were the best price. Had a problem with installation. The circuit breaker was not turned off to the thermostat when they replaced the outside unit and air exchanger. The Wi-​Fi thermostat, for some reason, fried when they disconnected the breaker outside. They replace with a very basic digital unit. Several days later went to their office and was told that it would be replaced with a comparable Wi-​Fi unit. It was being ordered right there and told it would be in the next week. Wasn’t contacted so went in about three weeks later. Was treated like I was not getting the upgrade, tho due to their negligence. Over two months now and nothing. Warning, if you have a high end thermostat be sure YOU turn off the circuit breaker.

K&M is great. They installed a 3.5 ton Trane xi16 heat pump at our Etlan farm house and we have had no issues during the six years we have owned the unit. The owner is reliable, honest, and provides very competitive estimates. Their installers know what they are doing and are well supervised. We will definitely use them again.

Will never use any other company, and can only hope they stay in business forever!
When we first bought our place 15 years ago, the heat pump was on its last legs. Being new to the area, when it finally bit the dust, I had no alternative but to pick someone out of the phone book. Luckily for me, that someone was K&M.
It was hot as hell out, but K&M came out the same day we called & by the very next day we had a new heat pump installed & the rest of our system inspected, with detailed maintenance instructions provided. And even though they didn’t know us from Adam — when I had my checkbook in hand, I was told that I’d get a bill in the mail. (Oh, & the price estimate was spot on.)
Fast-​forward several years later when we had a fan problem. Again, K&M came that very afternoon, & the job was repaired by the next morning.
Two very BEST examples of how wonderful these people are? First time — we had a minor «flood» in our basement, that I thought might be connected to our a/​c, so called K&M. They came out & figured that it wasn’t the a/​c, but a backup in our drain system. Not only did they give me the name & number of a reputable plumbing company, but they refused to charge me for coming out & making the diagnosis!!! Second time — just last year the electrical box for our well pump stopped, & while I knew this wasn’t in their line of business, I called the lovely, friendly, & EXTREMELY polite lady who runs the office, who again gave me a referral to someone who could help. When I explained my predicament & that K&M had referred me to them, those folks were out in a shot, & my problem was solved by the next morning.
Sorry — but I can’t agree or frankly even believe the poor reviews others have posted here. K&M has NEVER let us down during 15 years of dealing with the heating & a/​c (& plumbing & electrical referrals) for an old farmhouse.
I absolutely CRINGE at the very idea of a day when K&M might not be around!

The receptionist is quite rude. Your first impression with a company is when the phone is answered… and with this company it is poor from the start. She is short and argumentative. We had a scheduled appointment, called the morning of the appointment and she acted bothered when asked for a ballpark time frame. We canceled the appointment and will certainly not refer to any one in the area.