I needed a trimmer /brush cutter and had several questions to determine what was the best option for me. I went to Lowes and the person I spoke to knew less about the items than I did. I stumbled upon K&M right near Lowes, upon entering sales person Ron assisted me with full knowledge of products. I ended up purchasing a better product for the same price as I was looking at Lowes. Best of all instead of walking out with the product in a box, I walked out with an assembled product full of fuel and a step by step tutorial from Ron.