Roadrunner Transportation Services

In my 11 years of moving freight, this company takes the cake for being the worst I have dealt with. In the past 3 weeks we have had two incidents that have left me never wanting to use Roadrunner again.
1) Stolen Freight: That’s right. Our goods were blatantly stolen. On the bottom middle of one our skids was a opened and resealed box. The box had the contents removed and replaced with some padding so the box would retain its shape. It was apparent one of the crews on Roadrunners dock had their eye on our merchandise and felt like taking it home with them. We have filed a claim and two months later, they still have not accepted fault on the claim. I don’t think we will ever see our money from them.
2) We shipped a shipment that was a 4 day lane. It took Roadrunner 8 days to get it there. We called them multiple times to find out where our goods were. They claimed they could not reach the truck driver and we would have to wait for our goods to arrive late. Unfortunately, we needed the goods on a certain date and since the goods arrived late, they did us no good. So we told them they to return the goods to us at their expense since they arrived extremely late. Not only did they refuse to do so, they said the rate to return the goods to us was double what we paid to ship them there. That’s right, they penalized us for their own late delivery. I wouldn’t be surprised if this was a common act they pull.
Thinking about it, I would not have been that upset if they would have just apologized or said they messed up. But during the multiple phone calls, they did not apologize once for screwing up our shipment.
Unless you’d rather gamble with your goods, I do not recommend using Roadrunner.

This company was sent to us to ship a race kart to Florida! Three weeks later we get an additional bill for twice as much as what we already paid for because the item was over the weight they quoted us. They weight the item before it was taken and I do not understand how it all of a sudden ended up being almost double the original weight! So now, I have try my luck at getting my money back. I recommend anyone who uses this company use a prepaid visa so they can not steal your money!!! I do not know what happens to the container after it leaves me, they could have added additional weight to the product to get more money! STAY AWAY FROM THIS COMPANY!!! I am going to BBB to try and settle this wish me luck!

Our company paid roadrunner to transport 4 pallets of freight. They delivered 2 of the 4 and lost the high value items. (Go Figure.) Everything was fine with the claim until they heard the cost of the items that we had tendered. (Expensive.) Then it was like going up against a brick wall. Hired an attorney to write a letter and they have basically blown him off as well. They will not respond. Apparently the only way to get anywhere with this company is to sue them in a court of law. Everyone knows how expensive that is. At the end of the day… we just want our lost freight or the ability to replace it. We are out well over $ 10,000.00
They might be good on the front end to move your freight, but if something goes wrong… good luck with that…