Doors ‘R’ Russ

Had a broken torsion spring and called Russ. I had two other estimates and he was the lowest of the three and came out the same day. It was fixed in 30 minutes and he oiled up the entire door so that it now runs extremely quiet. He did an excellent job and was recommended by a coworker. Would definitely recommend!

This is for you do-​it-​yourselfers that have never tried to replace parts on your overhead door but may think it’s not a big deal. Don’t even think of trying this yourself, call Russ. The guy is a magician.
Background — one of the torsion springs broke on my door, I did plan to call a pro, and did, only for the guy to be too busy for my job. So I went to menards and talked to the millwork salesman who was fairly knowledgable. I brought in pictures of my broke spring, the original installers info and bought the replacement spring. Before I left I grabbed Russ’ flyer from the recommended installers rack– just in case. How hard can it be right? After reading that when one spring goes you should replace both, I decided to give Russ a call — on Sunday! He said he would have no problem fixing my door on Monday. He rolled in early, said I had to wrong part (too strong for my door). He replaced both springs, both end bearings which were also shot, and set the tension. All this in less then 40 minutes! Barely had time to bug him like most homeowners would. He explained everything he did, what I could have done maintenance wise, and VERY reasonable charge for parts and labor. His number is now in my contact list for future ref. Put him in yours!

RUSS ROCKS!
First of all, how cool is it that the name of his business is Doors ‘R’ RUSS?!
A year ago, when I needed to buy a garage door, my contractor (also great btw) at Hickory Bridge recommended Russ. Thankfully, Russ saved me from the perils of buying some cheap ass, poor quality door from one of the big box stores. He educated me about the difference in materials, and saved me some coin in the process. Anyone who knows me will tell you that I will try to saw a penny in half and try to spend it twice – so when I tout the «thriftiness» of any business, you can depend on my evaluation.
The door Russ hauled away was one U-​G-​L-​Y door – yellowish fiberglass that had actually been hideously painted that color by the previous homeowner, if you can believe it. I was thrilled to get rid of this corrugated, nasty yellow, urine-​colored door. I have lived with the replacement door now for a year and am completely satisfied with the decision.
WELL – this last week my Craftsman garage door opener sighed its last breath before giving up the ghost. The gears and cogs, which were made of nylon, were stripped and inoperable. They don’t make them like they used to, apparently. So, I hiked it on over to Sears and bought a new one with all the bells and whistles – the keypad for the outside, etc.
But, when it comes to installing a new garage door? Let’s just say, I wouldn’t be the one you’d want to call to get this job done. So, who else would I call but Russ? I called on a Friday night, and Russ offered to come fix it that night! I couldn’t possibly piss all over this guy’s Friday night, as nice as the offer was. Russ said that he’d be happy to come on Saturday and install the opener and haul away the old relic. He showed up right on time Saturday morning.
Here is the amazing part: He not only did the job on a Saturday, but remarkably he only charged $ 80! As I said, I am tight with the cash. If my hands were bound and I spotted a line of pennies on the ground in the middle of a blizzard, I’d probably try to snort them up my big Italian snot locker of a nose rather than let them sit there. But even I felt some Catholic guilt over the low cost of $ 80 for such ridiculously phenomenal service, so I tossed Russ some more money.
Bottom line: quality garage doors and noteworthy service from a really nice guy. Five stars for the business aptly named after its founder.