Holiday Inn Chicago Nw Crystal Lk Conv Ctr

Stayed here one night for a baseball tournament in the area. Room was clean and air conditioning turned on prior to our arrival. Pool area was nice with large deck around the hotel for parents to sit and relax. Price might have been a bit high for a Holiday Inn but overall was a nice property and would be willing to stay at again.

I’ve stayed in my fair share of dive hotels and this isn’t bad. Needs some work but not bad. I was bamboozled by the guy standing behind the front desk next to the girl checking me in. He asked me why I didn’t have any luggage and I told him it was in the car still. He started walking around the desk and said he would get it. I knew he would be wanting a tip so I declined. He looked at me all sad like (dang old man) and said he could get it no problem. I told him I would just grab a luggage rack and get it. He kept walking and said he had to go get one. I think he might have been keeping them hostage so people would let him help. When he came back he asked again if he could help. I felt bad that he had to go get the cart so I said yes. When I went to tip him, I only had a 20. I told him I would get him later.

Our stay started off rocky because of housekeeping issues but Tim the manager took care of us well beyond what was needed. Our house had flooded, I am disabled and needed a place to stay with my 3 children, husband and 2 therapy dogs. We were treated so well, the restaurant treated my children like adults and we were alone for Easter (and I was obviously feeling very Ill from not only the stress but from my illness) and we were treated to Easter brunch at the hotel which really made my family feel special. Little did Tim know we had lost our food while they were repairing our house and no family near by, so this was a very big deal. The fact our dogs were treated as guests as well means the world to us also.
For this fact, we will be loyal to Holiday Inn as long as our dogs are welcome and our kids are treated with as much respect as they were at Crystal Lake Holiday Inn. That might be a tough feat to beat though! Tim really set the standard high. He was outstanding and went above and beyond hospitality. Also, the woman that checked us in gave us a discount for my husband being a veteran and thanked him for his service. Top notch.

We had our wedding here in September and it was a fantastic experience! We are a gay couple in the nw burbs and finding a spot to have our reception was the most nerve racking experience ever! That was until we found holiday inn Nw! The staff is without a doubt the best! They mad our wedding planning experience the easiest and calmest it could’ve been. Morgan was our coordinator and she was amazing! So helpful and sweet. No way it would’ve went as smooth as it did without her! They were more than accommodating to us and our guests the rooms could’ve used some updating but they weren’t bad by any means. As a whole, I would recommend any couple looking to have a wedding to check them out! The food although we picked stuff that wasn’t on the menu, (which can be very scary!!) was fantastic! Our guests raved about the flavor and quality. Most said it was the most memorable meal that they have had at a wedding because it wasn’t bland banquet hall food. Thank you Morgan and staff! We will never forget all that you did to make our wedding the best it could’ve been!

I’ve been meaning to post this, just never got a chance to.
My husband and I had our wedding reception right down the road, so we basically used this Holiday Inn for everything. My bridal shower was held here, as was our rehearsal dinner. We also used this as a room block for our wedding guest. We didn’t seem to have any issues with those three things. Of course they’d want us to host as much as possible, to get any money from us.
We checked in Friday, before our rehearsal. We had mentioned possibly doing a late check out for Sunday morning– the day after our wedding. We were told it shouldn’t be a problem and to check in after everything was done for the night. So after dinner, we asked at the counter and were flat out told no, that we couldn’t stay late on Sunday because they needed the room. It’s a bit infuriating to know that after they got all their money, and we didn’t need to spend much else there, that they completely shut off all customer service.

I did an event here… They didn’t give us the wifi password and when I went to take a number two in their bathrooms it was very clean. It was quite and a nice time although I would have liked to have some soft music to soothe me and some wifi to play some games. All in all its a nice place but they should really consider that their guests may want a relaxing number two as well.

I have stayed here a few times and planned on staying here every other week up to November. I am a platinum member of IHG and have been for years. Let me tell ya about this experience. SEE MY PICS OF THE BATHROOM
1. Arrived a little late around 630p. Waited in line for 23 minutes to check in. It doesn’t take that long at a resort! When I get to the counter she tells me no King rooms are available/​clean? !?! Ummm its 630pm. So she on the phone with house keeping (isn’t house keeping usually done by 4pm, check in time?) nothing is available but she tells me she can upgrade me to a exec suite but it us a smoking room. ok I smoke so that works. Walked in the room and OMG it smelled like the smoking room in the atlanta airport. it was awful. but oh well right?
2. I left to get dinner before unpacking when I came back to shower I walk in the bathroom and it is filthy! The toilet seat was filthy. I mean when u lift the seat it was brown. There was a used towel hanging from the shower curtain, there was spilled soap in the tub, the curtain had black (looked like grease from a car) stains on it, there were long hairs on the wall, and me feet (with shoes on) were sticking to the floor! Unacceptable
3. So I took some pics with my phone and go to the desk around 830 and explain the above. She tells me sorry house keeping has left for the night. But I can give you extra towels to clean it. LMFAO I don’t think so.. then she tells me that I can switch to another room but it has no fridge (just spent 40 $ @local grocery on fruit and drinks) that’s not going to work. Then the manager came up and said I can give you a key to a room down the hall to use the shower. .lol. and your room will be cleaned first thing in the morning. I hesitantly accepted this option.
4. The next morning I go into the other room to shower even though it was «cleaner» there were still hairs all over the place.
5. Get back from work around 530p walk in room and no one has touched it. niw I’m pissed! Go down talk to manager and sends some one up right away (he called her the executive house keeper. lol she came up cleaned and asked me to come in and look.. The used towel was still hanging on the shower curtain and she was trying to explain why the tub was dirty and why it is still dirty. I said whatever it is fine I was tired and didnt care no more. So I used to wash cloths when I brushed my teeth and set them on the counter. She folded those back up and put them on the rack. I know this because there was toothpaste on them in addition the towels that were there were disgusting there were brown marks on all of them, so gross!
The manager said to email him before my next visit and he will take care of me… lol. I cant beleive I had to pay for this. I have stayed at cleaner motels when I was a teenager in downtown Detroit.
This place needs acompleye overhaul and definately a new «executive house keeper»
Lastly, my stays are always prepaid through my organization, this is the only hotel that will still charge my stay to my card I leave for incidentals, even after I clarify this at check in.
I stay at IHG properties atleast 200 nights a year, tgis is definately one of the worst experiences yet.
I might come back once more due to limited options in the area just to see how the manager will take care of me!

Stayed two nights. Everything was great. Staff was attentive and helpful. Very pleased with our visit. Would definitely stay here again next time we our in the area.

Fire alarm around 1 am. Staff was completely unprepared. Didn’t acknowledge or address the hotel guests once. Not trained.

I came for an overnight. I pretty enjoyed it.
First off, the location is great for travelers and adventurous people. It’s about 5 minutes away from the gorgeous Fox River. I like the atmosphere here.
There are a few special things here. There is a lodge with a restaurant called the Three Oaks Lodge. Included with the lodge is a restaurant with a breakfast buffet and a bar. If you want my opinion of Three Oaks, you can go to my Three Oaks Restaurant review. Another thing is that there is a pool. It’s not too big or small, but it is just right! I think it’s humid inside the pool, but the water temperature is just right for me!
The rooms are pretty good. The beds were comfortable. The bathroom was nice and spread out to let my family change. The TV doesn’t have a lot of kid-​friendly stations. There is about 1 or 2 kid sections.
Another problem is that at about 11:00am, the bathroom’s lights were off. I was going to check out, and I was going to change in the bathroom at the pool. Another thing about the pool is that you need your room key for the pool.
The service was okay. The people at the desk where I checked in were nice and their service was good. The Three Oaks Restaurant service was terrible. The Three Oaks Restaurant service is in the review for that business.
All in all, nice hotel and rooms, okay service, but some problems with the buffet service and the pool lights need to be changed. I might be back, but I’ll make sure I do not do the buffet again.

This hotel needs to total remodel of guest rooms. Our room had dirty, stained, scratched furniture, including and sagging mattress. Window air unit was louder than sleeping next to a freight train.
The bathroom floor — tiles chipped /​cracked, and the sliding shower doors — just gross (track full of grease/dirt/hair…Cheapest hotel towels. No cups in the bathroom. Glad I had my own cup!!! Dirty + Old = GROSS — You’ll want to keep your shoes on in your guest room. I had white socks on and they were «black» after 1 nite here.
No luggage rack for suitcase. Broken remote for TV, door lock loose and did not work. NO Luggage carts available at check in or out.
Slow check in, each guest had «an issue». Mediocre breakfast buffet $ 30 for 2 people for meh food– including stale bagels. Our waitress was selling her side business to another table of patrons — so we only got her attention when we needed our check.
Won’t ever be back here.
Note: This hotel has a large conference center — it was packed with drunken guests for a wedding that night, and also packed with kids for some type of road trip soccer event. The noise level was awful — drunks & screaming kids… Bring your ear plugs and sleeping pills if you stay here on the weekends. You’ll need them.

this old hotel needs to be totally gutted and rebuilt.
stayed one night in july 2013 and its was in the high 90’s temperature but our room air conditioning didn’t work; it was like a sauna bath!
we had to wait for maintenance while we sweated after our 1.5 hour drive from chicago. then we were relocated to another room but it was a suite and not the same nor was it romantic or cozy or nice. (we had no need for a kitchen?)
its an old hotel.
then after we unpacked; we went to their lounge for a drink.
they proofed me? (i am 60???)
then the rigid scary security agent for the hotel bragged about how she checks even 85 year old ladies.
she bragged about how an 85 year old lady was celebrating her birthday and was proofed but didn’t drive so didn’t have a photo id so she had to leave with all her guests on her 85^th birthday.
omg!
when i conducted my investigation with the manager kim wicker; she said the policy was created by the ceo and a few others; i thought i was staying at the same kind of hotel from my days traveling with my family but no; this is a holiday inn hotel but owned by pillar hotels who came up with this policy of checking everyones proof even if you’re 85 or 110 and about to die.
as another Unilocal member said; where do you stay when you’re stuck in crystal lake; i say” anywhere else but here”!

The hotel is quite large and the lobby is spacious. The staff are very friendly as well. The room is average sized, bed is pretty comfortable. There was also a big couch and desk. The tv could use some work though, a channel was unviewable and the display was really dim. They do have room service up until 10pm which is good too. Overall it was a good stay for one night.

Started working up in Woodstock two days a week and have been staying at the Holiday Inn in Crystal Lake. Needs a little TLC but in general it’s a great hotel. Clean rooms and a friendly staff. Bar in the lobby makes for a nice way of ending the day. I’ll definitely stay here again.

Nicer hotel than anything available in Woodstock. Rooms we’re plain but very clean and comfortable. Full bar and restaurant off the lobby. Pretty decent breakfast.

This hotel has everything you need in it. The banquet and meeting rooms are great for any type of meeting. It definitely needs some renovating and remodeling. The carpets and paint are in ruff shape in areas.

Where else are you gonna stay in Crystal Lake? I remember when they built this and Crystal Lake forever changed. But, they are pet friendly. The location works well. The adjacent «club» is now gone, but they still have a small restaurant and bar.
I’ve stayed at much nicer Holiday Inns, but I’m not looking for luxury accommodations here. I’d raise the star rating, but let’s be real — this is the Crystal Lake Holiday Inn. It is exactly what 3 stars says: A-​OK

I’ve stayed here a few times over the years. Michael and his staff do a great job. This is the nicest Holiday Inn That I’ve been to. The rates are reasonable and the rooms are clean.

Picture this:
110 degrees (with the heat index) and the a/​c in the house stops working. Completely stops working. I’m crabby with a/​c, without a/​c, I am just about unbearable.
We decide to purchase a window unit for our bedroom and have a sleepover with the kids… we weren’t the only ones thinking like that. We couldn’t find an a/​c unit to save our lives.
Fast forward 5 minutes… I am on the phone with the Holiday Inn in Crystal Lake AS we are driving there. I need a room for 5 people and I need it FAST. No problemo.
The guy I talked on the phone with was absolutely pleasant and quite chatty while the credit card was processing (nothing like listening to awkward dead air whilst waiting and waiting).
We arrived at the Holiday Inn as I was hanging up my phone. The associate at the front desk was polite and friendly and had our room ready for us.
The room was CLEAN and spacious. The TV worked just fine as did the internet. The hallways were quiet and the lobby was clean. And most importantly, the room was the perfect temperature!
Thanks Holiday Inn for making a miserable night a lot less miserable!

This place seems to be popular for weddings: I attended a wedding at the hotel itself. I was amused by the «weekend rider» I had to sign declaring I wouldn’t trash the place. Um, okay. The lobby is pretty nice but the facilities drop the further into the hotel you go. The WiFi is COMICALLY slow. It felt like 1995.
My room was fine, though I would’ve preferred a view of the pond instead of the parking lot. It was the environment of the ceremony (you know, the important part) that needed work. There were a couple dozen people who didn’t have chairs. There was plenty of room for more but I didn’t see anyone from the hotel try to put more out. Then, as the ceremony began, everyone started to pick up the elevator music on the hotel speakers — really distracting. Someone finally killed it halfway through. The food was standard hotel fare. But they ran out of my cheap beer of choice 10 minutes into the reception! Party foul.
Worth noting, though it didn’t bother me: Shortly after checking in a fire alarm went off. I didn’t see any evidence of a fire and a couple other people in the hall returned to their rooms. So did I. I didn’t see any hotel staff in the hall, which I would’ve expected at a bigger hotel like this. But at least I can say their stairwells are well-​maintained (the elevators were out for over an hour).
Two stars thanks to the earnest (but seemingly burnt-​out) employees. Especially the dude I talked to about FML, the attached club. Ten minutes in that place made me wanna hit a puppy.