Firestone Complete Auto Care

Bunch of idiots. They were trying to tell me that my TPMS sensors are not working properly and need to be replaced for only 150 $ each.
Lol. I didn’t have them installed at all on my winter wheels set. That’s why light was on dashboard.
Ridiculously stupid and not professional. Will never come back!!!

oh, a tremendous rip off. $ 37 for an oil change and then the guy tried to sell me on getting the fuel system cleaned for a hundred bucks. car has 15k miles on it lmao. common scam and these guys arent even good at it. the employees are friendly and there’s a decent couch to set on while you wait but i can watch tv at home. i’ll get my car worked on by some honest mechanics.

I highly recommend this place to anyone! Carrie is wonderful and takes great care of her customers! I brought my car in as one of my tires was making an odd noise and I was expecting to pay a bunch of money just to have it looked at. Nope! She was happy to have me bring my car in and to have a technician take a look. Upon inspection an issue was found with my tire. Most places would start throwing a bunch of numbers and crap at you to fix it. Carrie did this but only to let me know how much IF I wanted to fix the issue. However, she was very honest in saying that the issue wasn’t one that needed to be fixed.
I believe that this is a very honest place to take your vehicle. Carrie is straightforward with you and won’t try to get you to spend your money if you don’t need to. I have been pleased with my service here and will most definitely be back!!!

Okay, to start things off, the price they quoted me for my tires was wrong because they didn’t even bother checking the size before they quoted my price. I then I got a call later that day that the price of the tires I had chosen went up because of the style and size. I then proceed to say, «okay well then I don’t want your tires,» to which the repair man told me they had other tires for the same quoted price… this was not much of a problem; the rubber was a little softer (went from a 65,000 mile tire to a 45,000 mile tire) and at this point I was satisfied with my service because they found something that worked and saved me a little money even though the tires were not as good. Now here’s the clincher: I have aluminum wheels, and as an ex-​mechanic, I know that they tend to leak and sometimes need to be bead-​sealed and cleaned up around the rim of the tire… they did none of this and by the next day my left front tire was flat which means they didn’t even check for leaks from the start (we always did this at the shop I worked at in Marengo, with soapy water, no matter what wheel it was. This has been such a waste of my time and money; when I thought i was getting a good deal all it did was add stress and unneeded time to my schedule that I don’t have to spare. Hopefully they can get me in tomorrow to fix their mistake without any issues… I will report on how this problem is handled.

Run, run, run away! Our car was rumbling very heavily and they gave us an estimate of 250.00 & if we could have afforded it we would have fallen for it. I brought my car to my regular service center the Car X in Carpentersville & was charged only 25.00! Do not trust these people, it scares me how close I came to falling for their trickery.

«T.P.M.» I am a little confused as to why you would know this information. Reading your previous comment on Firestone and expressing how unsatisfied you were and how badly you felt you were treated by «Carlos» why one would go back to a business who they were extremely unhappy enough to write a bad review about? It doesn’t make sense that despite you being upset you went back.
I beg to differ, I have been a loyal customer to Firestone for years because of «Carlos». Most car shops are overwhelming and very pushy with sales, yet he always spoke with truth and in terms that one who isn’t too familiar with cars would understand. That’s why, no matter how long of a wait I had, I knew that my car was in good hands with «Carlos»… a man with his knowledge and honesty is worth following from shop to shop. I am sure his customers miss him. As I am sure that, that particular store feels his absence. He ran a VERY successful store! I’m glad I found him again!

service was decent but slow and tire prices were comparable I just cant stand the constant badgering from the salesman. I told him right away that I only need tires, nothing else, and I do all my own maintenance. I understand its part of there job to try and get more money from you but they were down right annoying. I’ll continue to use the no fuss Discount Tire in Algonquin.

I went here because I got a good deal on a set of four tires on their website.
They were good with the tires, but then they tried to sell me a TON of work on my car. They wanted $ 500 to replace the front brakes and also said I needed new rear wheel bearings. This is BULL crap as I just had one of those bearings replaced myself. I was able to replace the front discs on my car myself (Only $ 25 at Oreillys) and I didnt even need rotors. I normally goto discount tire as they don’t sell you stuff you don’t need. I am VERY upset with these guys. The total repair bill they quoted me was $ 3000 !!! I didn’t even ask for that, I just wanted tires. Needless to say I wont be going back there… What a rip off