Chesapeake Roofing Windows & Siding

Had Kurt and his crew come out and do my roof. Did a great job. No worries about leaks this winter. Thank you guys! It looks great! Will be calling back for Windows in the spring! Thanks again!

Where to begin? This company was recommended to my landlord by the HOA to fix a leak in my roof. The landlord gave me the contact information, and also gave Kurt (I assume he’s the owner) my contact info so we could coordinate when he’d be out to take a look at it. He was supposed to call me on a Friday to set something up for the following week. By Tuesday of the following week, I still hadn’t heard from him, so I called the landlord back again. Kurt finally called me on Weds morning, saying he would have someone at my house at 1pm that day. Now here’s the thing: I WORK. I can’t just drop everything and be there at the drop of a hat. That’s why he was supposed to call me and schedule this in advance, right? I told him that I couldn’t be there at that time, but could leave work early and be there by 2:30 (which wasn’t easy), so he said 2:30 would work.
So I took off work, went home and waited… and waited. By 4:30, it was getting dark and still nobody had shown up or called, so I called Kurt back. I told him I was concerned because they wouldn’t be able to see the roof in the dark, but he said it wasn’t necessary to see the roof. He then said he’d call his worker and see where he was and call me back. When he called back, he said the man was stuck in traffic and would be there within 20 minutes. He finally arrived around 5:30, along with his wife and DOG. Imagine my surprise to open my door and see a chihuahua trying to get in my front door! My dog was going nuts at this dog trying to come into our house, and his wife is just standing on the sidewalk, no leash on the dog, watching the whole thing. Finally, he comes inside and leaves the wife and dog outside. He barely spoke English, and understood even less. I was able to communicate enough to show him where the leak was.
He then asked if I had a ladder he could use to get into the attic. Really? What kind of roofer doesn’t bring a ladder? I told him all I have is my kitchen stepladder, and he said he’d have his wife hold that for him, and he’d just «jump» into my attic, pulling on the sides of the hole in the ceiling to get up there, which is what he did. After spending about 2 minutes in the attic, he came out and said he’d be in touch with me to let me know when they’d be back to do the work, that it would probably be that Friday.
Nobody ever called me, and I never saw anyone show up. But the following Tuesday (Nov 12), I got an e-​mail from Kurt with an invoice for $ 575. I forwarded this to my landlord, but told him I questioned if they actually did the work, since I never saw anyone and they never called me. He called Kurt, who told him that they had come the day before (Monday) while I was at work, not bothering to call me like they had said, and that they were able to do all of the work from outside and didn’t need to come into the house.
Over Thanksgiving, we had a lot of rain, and I noticed four new spots that were leaking. I contacted the landlord again, and he’s going with a different roofer this time. I think now we’re both questioning the work that they claim was done. How could they have been up there working and not known that there were other bad spots in the roof?
I don’t know what they did, but I do know that I wouldn’t recommend them to anyone based on their lack of professionalism and poor quality of work.