Advance Auto Parts

Today around 1200p I visited this location, I was greeted at the door by Aaron. I acknowledged Aaron and said hello and walked back toward where the oil was, there was another employee leaning on a shop car in the aisle with his head in his phone watching a video or something. I then walked back to where the paint was and their was another employee, him being on his phone as well (both on personal phones). The employee where the oil aisle was began walking toward me, with his phone still in his hand as he was looking down at it playing a video. I thought he was coming to help me, but then he B lined toward the counter and into the back. Customer service was non existent, I asked Aaron if he was the only one that was actually working and he said that others were here also. I advised him that they were just playing with their phones, his reply was ‘oh’, so here we are with my review. Corporate was also contacted as well, if you can’t provide customer service then find another job.

From start to finish this was the best customer service experience I have had in a long time. My battery died and I brought the car in at the recommendation of a Good Samaritan who gave me a jump start.
They removed the old battery, cleaned everything underneath and removed acid residue which had built up over time. Once the battery was replaced, an anti-​corrosive was put on the contacts and I am good to go. All done in a VERY short amount of time. If you have auto issues, give this location a visit for sure.

Needed a battery for my car. Was tired of competitor next to Home Depot in Annapolis, where I had been going for years. Since I just moved to Crofton, I listened to Unilocal and tried out Advance. The service was excellent. Corey helped me pick the right battery for my needs and price range… didn’t try to oversell me. He then expertly installed the battery right there in the parking lot in about three minutes. His female colleague with glasses also seemed very helpful (and worth going to Advance just to see, as she is quite cute). Overall, a 100% positive experience. I’ll definitely be back for my… automotive needs, of course…

Aaron was great, thanks a million he was so helpful. I was in desperate need of a battery for my car he tested the battery and installed it also. An unexpected expense but so worth it. Aaron suggested another item to clear the residue off of my headlights which was decreasing my visibility at night. Thanks again Aaron!

Really good store.
The employees are very very very helpful here and are always real nice. This place always seems to have the parts i need. They even had stuff i thought this kind of store would not supply, including parts for older models.
Great place and nice to have in Crofton. Don’t have to drive to Bowie anymore.