O’Reilly Auto Parts

Not only are they one of the few places in the Chicagoland area that support our troops by offering military discounts, but once I realized that the tow bar I purchased was not low enough to support the trailer I rented, they provided me with a full refund!

Went to your crestwood illinois location. Needed a battery amd decided to stop at autozone first. Said they were short handed and couldnt install any battery i bought.
So i went across thw street to oreillys. Asked for a battery and if thwy could install it. To where the blonde female employee asked ‘where is the battery?’ to which i responded ‘the trunk.‘
I was told immediately, ‘no.‘
That store protocol says they cant install ANY batteries located in the trunk. That the store rules states it was too complicated and too much of a liability to install any battery in the trunk.
When a customer responded ‘ill do it.‘
He went and borrowed numerous tools to unscrew the bolts necessary to remove my battery. Then installed it for free. Helped me take my old battery back in the store. And told me your employees previously installed a battery located in his friends trunk not too long ago.
I will not return to this store or any other location under the O’Reilly name. The customer service is obviously horrid. Employees lazy. And pick and choose who they help to the best of their ability.
If it werent for Andy i would have never gotten a battery installed.
If i could give this place 0 stars i would. Absolutely abysmal service.

I needed a parts for my international truck so I checked out O’Riles just to see if they had them, out of 7 parts they had 5 in stock and I ordered the other 2 that came in today, all 7 parts were CHEAPER then the place I usually by them at
Them thing I’m starting to like about this place is there not Kids working here there Grown Ups that know there Parts!