Pristine Maids

This is the most unprofessional team and group I have ever met.
1. They charge for a deep cleaning and go around taking pictures instead of cleaning. This team wants to bash our homes condition (Which is why I needed a maid — diuh). In 3 hours two maids did not complete a single task item. They said they cannot do it in the time alloted — and wanted more money after getting nearly $ 300 to not clean a SINGLE room.
2. Things not done — they didn’t clean off counters, or even sweep the floor. We have a 1900 squre foot home and they only attempted to do the living room and kitchen. My non professional self can clean both of those spotless in 3 hours.
3. The guarantee on the site — it’s bull. I responded in 24 hours and they responded by saying purchase more time.
4., In all correspondance they wanted to insult me and my wife. No, the home was not clean and thus the need for a maid to do the things we don’t have time for.
DO NOT USE THEM — THEY don’t want to work and worst of all want to blame you.

Ugh, where do I start?
We hired them as our weekly vacation rental cleaner; they are REALLY expensive, but they guaranteed me that I was paying for reliably great work.
I think my major mistake was thinking a large company would put as much attention and detail into it as an owner-​operated company would. Because… think about it –
Most of their employees couldn’t care less; they are there to collect their paycheck — it’s not like they are professional cleaners or anything. So, while they all seemed nice on a personal level (they really did), the bare minimum was getting done almost every time. I routinely inspected afterwards to find dust collected under tables or in corners, soap scum on shower doors, un-​Windexed windows, etc.
Additionally, do you have time to go re-​train a new cleaner each week how you’d like the condo set up for new guests, where the towels are, etc? You will have to with Pristine Maids, so I hope you weren’t planning on actually enjoying the day off you were expecting by paying for a cleaning.
But the WORST thing was depending on the employees that you never even see…
Every week, the new cleaner would arrive and realize she hadn’t been sent with all of the sheets. So I would have to, with just a 3 hour window, drop what I was doing, race over to pick up the linens and wash them myself at my house and then go back to make the beds of the condo I was just managing, hoping to beat the incoming renter. It was a weekly nightmare.
I even busted one maid drying a fitted sheet in lieu of it actually getting washed, because she hadn’t been sent enough fitted sheets.
Vacuums usually not used. Lights are not dusted… basically, anything they can get away with, they will.
The icing on the cake, though, was after all these issues, week in and week out, they kept two sets of sheets at the end of it all, and never responded to emails about them. Because I had given them my CC info, they already charged me full price (plus linen charge), so I couldn’t even hold the last payment until I got my sheets back. UGH! I’m mad all over again!
I must have heard the line «human error» more times from them than any other vendor ever. But I’ve found a wonderful, owner-​operated cleaning service since then and never looked back. I had to replace the owner’s sheet sets out of pocket, as well as the «linen fee» they sprung on me after I had hired them, but it was worth it to be done with these scam artists.

We used «Pristine Maids» in Crestview a week before my daughter was to be born. We were going to do a once a month service, and the 1^st service was supposed to be a deep cleaning. We told them the size of our house and everything, and they told us what it would cost for a deep cleaning. Nothing was said about any kimd of ime limit or anything. We came back when we were told they would be done expecting a «pristine» house. When we got to the house, I could smell cigarette smoke hovering around the front door. The cleaners seemed to be college age girls. Said that they couldn’t get done in time, and they could either leave or I could pay for an extra two hours. I was livid. I could barely tell they had cleaned anything. It was nowhere near what it should have been for a «deep-​cleaning». They said something about how much «stuff» we had in our house. It wasnt like our bouse was a mess… we had straightened everything in the house before they came. It was ridiculous. I asked them how often they have to add time like this, and they said most of the time. Such a scam. They know it’s going to take longer, but they quote a cheaper price to get in your house. We had no choice but to pay them more money for more incompetent work, as we had to have it done before the baby came. And the way they had cleaned did nothing to get the house ready. After they had «finished» and left, there was still dog hair under the couches and furniture, cushions hadnt been cleaned under, and some shelves hadn’t been wiped down.

DO NOT USE THIS SERVICE! I signed up with this service and confirmed that i would have the same person every week. I was told «Yes you will have the same person every week.» I requested Thursday. They said no problem. Then the problems began. The very first time they were to show up, the maid called to say she had a Dr’s appt on Thurs, could she come on Wed. The next week the same thing. The next week she brought someone new to train as my new maid. The next week she brought another person to train. The next week, again on a Wednesday, an entirely new person I’d never met called me in route to say she was lost and would be late! The cleaning was at best mediocre; the staff clueless and clearly new to the business world. I wouldn’t trust them to walk my dog. On top of that they charged my credit card for the last day they didn’t clean. DO NOT GIVE THEM YOUR CREDIT CARD!