Petco

I’ve been bringing my dog to their salon for monthly nail trims. I highly recommend them! They’re very patient and thorough!

After struggling to get my cats nails clipped at home and having no success at other local groomers, I ventured to Petco. I called ahead and I’m happy I did, two staff weren’t on until after noon. When I arrived I was promptly greeted by Susan. They looked up Bamboo in the computer and took him back. Within 10 minutes my furbaby was back to me. He was moderately stressed but far less so than when anyone else has clipped his nails. I did some quick shopping after and found this store to be well stocked and nicely organized. The staff were all very pleasant and willing to help, a feature lacking in all other area Petco stores. This location has become my go to Petco.

I have been bringing my puppy here to get her nails trimmed for the past 6 months. The staff are great! They are very friendly. They get us in and out in minutes. Penny loves going shopping.

I attended one of the vetco events at petco to get a rabies renewal for my dog. The event started at 4pm, so I arrived 30 minutes early to get in line. The Vetco event is a reduced price for the vaccinations so I heard that the lines could get pretty long. I was about 5^th in line which seemed to be pretty reasonable. Well, i think i waited about 90 minutes to be seen. During that time, other owners with no so well behaved animals also stood in line. Honestly, I don’t know that it was worth the savings, i will probably just pay the vet fee next time. For anyone who has many pets, or has a tight budget, this is a great service. They will update any shots you need and I heard another patron getting a puppy well visit. It’s a great service provided. The vets were very nice and treated to animals gently and seemed very thorough.

I have never been angrier in my life! I am not a complainer, I work retail, I get it. But I can’t keep quiet. I strongly urge everyone to STAY AWAY! NEVER TAKE YOUR FURRY FRIEND TO GET THE GROOMED HERE! I love this place and their selection. However, Monday I took my dog to get his nails clipped and it was horrible. My dog is always well behaved, so I wasn’t worried. But this woman (who turns out is the manager) put him up on the table and didn’t secure him down and he tried to jump. He didn’t know any better. She made a slight attempt to catch him, hurting him more in the process. He was Unilocaling in pain!!! My heart stopped and I jumped to save him. I yelled at her to give him back and I walk out. He was limping and still crying. I put him in the car and went back in to try to talk to a manager and out walked the woman who just hurt my boy. My point in writing this is to ensure this NEVER happens to another poor dog. They should ALWAYS secure them before bringing up the table! I hear horror stories every day but I never thought it would happen to me, don’t wait until it happens to you, protect your babies now!

I have brought my temperamental dog here to be groomed several times. She is a bit of a biter, but the groomers at this location have been great with her! Never an incident (but I’m not holding my breath). They are all very caring people who are gentle with my old lady.
They seem to have a little bit of turnaround with staff which is tough because of my circumstance with my dogs behavior, but none of them have failed me!
Store itself is clean and new. I don’t shop here though, just use their grooming services.

Reasons to go here:
1) location
2) selection
Reasons not to go here:
1) rude service (sadly, I’m specifically talking about management because the cashiers are mostly nice and only slightly rude)
2) a little run-​down on the inside

I can not say enough good things about the Petco grooming at Chapel Hill. We took our Min Pin mix in to have his nails trimmed. He is so awful and hates to have his nails trimmed; tries to bite and needs to be muzzled. Autumn was the groomer and she was amazing. It was like watching the dog whisperer. She was gentle and quick. We could see our dog trying his hardest to be bad and she just calmly went along and trimmed every nail seemingly with no effort. Highly recommend!

I’ve visited this Chapel Hill location a few times to pick up replacement gold fish and grab random doggie toys. It is your typical big box pet store. Nothing out of the ordinary for pet product selection. However, I had my first experience with the in-​house grooming here the other day and that’s what I think makes this joint the cat’s meow.
They booked my same day appointment without a hassle. Otto is an older big gent of a guy who needs special attention. He gets a wee nervous with the bath and dryer bit. I am like a nervous mom dropping at daycare when we go to the groomers… and I can be a little too detailed (translated: neurotic) with my instructions. Loved that they really didn’t seem to mind — and they actually listened!
Lucy did just the right amount of sweet, baby talk to coax my big boy into the bath area. Found out later that she washed him at floor level so that he wouldn’t harm his slightly achy hips and kept him under the dryer as little as possible.
The result? At pick up, Otto came out of the kennel happy as a clam — and stress free! (see posted pics) They gave him a report card to let me know how he did which is a nice touch. He received a glowing «good boy» check mark… I know, I know. Sounds gimmicky but I can tell you Ginger, the cute gal getting checked out after him, got the «nervous» check mark on HER report card AND she had TICKS! (yes — of course, I peeked).
The cost of getting my handsome boy cleaned up and smelling purdy was $ 60 plus $ 10 for a tip. As an added bonus the wash, dry and brush took less than 90 minutes.
They have late night hours on certain weekdays for those who don’t want an all day drop-​off situation.
Slightly inconvenient that you can’t add in the tip to the grooming bill if you’re charging. Be mindful that tips are in cash only.
Not the least expensive groom, but I am willing to pay a little extra for the TLC and stress-​free treatment for my big guy. Will definitely go back.

I really want to like this location better. I really do. I am a HUGE fan of Chapel View/​Garden City, so it makes my life a heck of a lot easier when I can get everything done in such a small yet effective little shopping mecca. However, I find myself more and more disappointed with this location every time we go. And, yesterday was the kicker.
I brought both of my pups for an adventure to Petco. We got manis, we got pedis, we got toys… it was a heck of a spree! The store is getting a little too, um, «broken in» for my taste. In fact, when my little Roxie started sniffing a corner that she refused to walk away from, the folks there indicated that was the designated pee stop. Awesome.
Anyway, the reason I’m miffed was the food selection. Now granted, it seems like every time I select a new food it is the same food I am unable to find anywhere. Luckily, Petco had it, but only small bags (11lbs) at $ 38 a pop! For the record, I have 2 pups whose total weight is somewhere around 150 lbs. An 11lb bag will last me about 3 – 4 days max, and it’s much more cost effective to buy the large ones.
Savings aside, I asked if there were any bags in the back (of course not), and then searched the store high and low for any signs of their beloved kibble. Nothing. Nada. Okay fine, you win Petco… I’ll buy the small bag.
On my way out I overheard the cashiers saying there was more in the back but they didn’t feel like bringing it out. Wow.

Despite the overpriced dog food and pet products I had a great experience with the groomers. I just brought my daughters Labradoodle up from Florida and took him in for a grooming; he is over 100 lbs and has poodle like hair. I was expecting to pay $ 70-​$ 80 and they did it for $ 60.
I made the appointment a couple of days earlier and brought in his vet records but when I showed up they didn’t have any record of the appointment or copies of his records, they told me I needed to bring the copies in again before they could take him. I was a little upset but as I was driving home to get the records the manager called and told me they found their copies and apologized. They gave me the «super duper treatment» teeth cleaning, etc… for free. They corrected their mistake and made it right and for this I give them good marks! They also did an excellent job grooming the dog!!!
This place is A-​OK in my book and I will use them again.

I am not very happy with this place. It is always hard to get someone to help you in a timely manner and the grooming service is horrible! I have taken my cat and dog there multiple times. My cat is now terrified of the groomer and my dog had bloodly paws from trying to scratch her way out of the cage! I have never had this problem anywhere else! I will never go back again ever! Their groomers are over priced and only care about the money.

I once swore I would never go back to a Petco. I had a bad experience when I first adopted my dog, which is what began my love affair with Petsmart. But then I discovered Unleashed by Petco (few locations in MA), loved it, and decided to give this new-​to-​me Petco a try.
Yep, still don’t like Petco.
My experience with the staff is that they are not very friendly and borderline rude. I try not to generalize an entire store of people, but my experiences have never been good (and I have visited on a number of different occasions).
I made a grooming appointment for my dog and was told it would only take a half hour. I was surprised — I had her groomed regularly at PetSmart and they always said 3 – 4 hours. When dropped her off, I was on a tight schedule and was planning to wait the 30 minutes. I was then informed it would be 3 – 4 hours. I couldn’t wait, and was about to leave with her when they told me they could *squeeze* her in and be done in about an hour. They did an ok job but I wasn’t as happy as I have been with Petsmart.
During another trip, I bought a bag of goodies from the treat bar. When I got home, I went to give my dog one of the treats from the bag and it was stuck to another one. Figuring they had baked together (like Triscuits often do!) I pulled them apart… only to realize they had been «sewn» together by a web and a little white worm which was living inside them. Horrified, I looked closely at the other treats to see a dusty, dirty residue on them as well. Needless to say, the bag went right into the trash.
I should have brought it back, but I never went back there.

Went to this relatively new location (located in the Shaw’s/Ted’s Montana Grill/​REI shopping plaza) of Petco today. First plus, being new, it was really clean, which cannot be said of some of the other Petco locations I’ve been to. Second plus, the staff was really friendly and pleasant, which is always a plus in my book. Third plus, I like this location much better than the one a little further south on Bald Hill/​Rt. 2, as it’s much easier to get in and out of the parking lot.
I was thrown off a bit by the layout of the store, which was different from all the other Petco’s I’ve been to. The fish and aquarium supplies are all in the middle of the store, and everything else is on the walls around it; in all the other Petco’s, the fish are along one of the walls. Once I figured out where everything was, though, I found this location to be pretty good for the other reasons stated above. I’ll probably stop here again on occasion if I’m in the area.