Rooms To Go

I loved their selection. They had a variety of pieces that we liked. The prices were lil high but not too extreme. The salesman was polite and patient and knew his product. We did have some problems. A Tv stand that a prior salesman told us would always be there wasn’t. We ordered some white bar stools but they delivered brown ones. The additional fees were outrageous. We paid 4000 for furniture and another 1300 in other charges. They charged us 400 just for delivery and setup.

Totally feel ripped off! After shopping all day, we made 1 last stop at Rooms To Go. Liked a leather sofa with electric recline. Salesman assured us that the mechanisms and stain protection were warranted for 3 years with purchase of extended warranty. Delivery came and got a damaged unit… leather torn. Waited 1 ½ weeks for replacement. Then I get a phone call offering me mechanism warranty for a fee. I say I already purchased and am corrected. Only stain protection. Store verifies and says «sorry» and I feel very angry. We asked and asked about the warranty and was down right lied to about what it covers! Of course the sofas are not holding up and haven’t made payment #1 on it. Stay away from Rooms To Go!

So far I am totally unimpressed. We went in on a Saturday and were helped by Ronnie. My husband and I are relocating and my dad wanted to gift us with some furniture as a housewarming /​congratulation gift. We went through what we wanted etc and Ronnie showed us where to sign. He told us that the order would be flipped over to the Texas store and they would contact me regarding delivery. We left feeling great. An awesome set at a great price and it was soo easy.
I waited patiently until the following Thursday for a call but nothing happened. I called the Covington office and was told that the order had been flipped and that she couldn’t help me any further. She then went on to tell me that my dad had signed in the wrong places and that he needed to come back. I explained that he signed where ronnie had told him to and that seeing as my dad lived 40 minutes away that was pretty inconvenient, especially as it’s due to their incompetence. The assistant manager came on the line and was extremely rude and unhelpful. Pretty much telling me that it was our fault and our problem. He wouldn’t even tell me his name when I said they we were going to be coming there reluctantly. He didn’t even apologize. He said thats what they called me about but I called them! Would they have called me? I don’t think so as communication doesn’t seem to be their strength. About 15 minutes after this call a nice lady from accounting called and told me that the following day we could go to the outlet center near out home and sign the paperwork instead. Still no apology though. To top it off I found out today that they lied to me about flipping over the order! Completely incompetent, unprofessional and rude. Zero points for customer service.

Terrible store, service and products. Weeks to deliver product. We bought a sectional set of leather recliners and, conveniently just after the 12 month warranty ended, one of them broke and no longer works under power. Our credit card company will cover the repair, but the store and phone number help line refuse to even tell us an authorized repair company for the garbage they sold. Yet another business with absolutely no customer service or help at all. $ 1500 worth of furniture should not be breaking in 14 months.

I read the bad reviews. My experience was quite the opposite. Salesperson was Lisa. Extremely helpful and nothing is too much trouble for her. Did not feel any pressure to buy. Her job was to help us during our time searching for the sofas we were looking for. She was excellent.
Had sofas delivered and used them for a couple of weeks. Proved to be inadequate and very uncomfortable. At this point you have to deal with customer service. They sent out new sofas against our advice. They finally agreed to allow us to choose a new style of sofa. Went back to the store and dealt with Lisa again. Very nice and very helpful. Took as much time with us as we needed. Nothing monetarily for her to gain by dealing with us as the sale had been made already and this was just a swap out.
Also had to deal with the store manager, Carl. Fantastic guy. Every problem we had was dealt with in a professional, friendly manner by extremely nice people. I couldn’t have been treated any better if my family owned the store.

Don’t purchase any furniture from this place. You can NEVER get someone on the phone (I am not talking about the 1800 customer service number, it’s the number to the actual store in Covington). if they don’t want to answer your call, it means they only want you to come in and buy stuff but don’t want to take care of you after the purchase. Not only their service is awful, the furnitures are not good quality. The drawers are so cheaply made, you can hardly put anything in them. And don’t let them talk you into buying anything other than what you want.

Extremely unprofessional. Bought furniture 2 weeks ago. Got delivery in 2 days but bed legs broken. We returned it and was promised to get new ones. Didn’t hear for 4 days so called the the customer service who have no idea about the recall. Got another delivery date a week later. Guys showed up but realized that don’t have equipment to put together the bed. So now waiting for another appointment which God knows when that would be .
Sleeping on the floor for 2 weeks .
Will never buy from them again

Not happy! This place is hard to do business with. They look for every opportunity to up sell. I know what I want, I told you what I want. Please listen to me. On to the billing. Set up direct payment from my checking to them, My mistake I put in one wrong number, it did not go threw. Twenty five dollar return check fee, upped my monthly payment. Buyer beware, if it’s too good to be true no interest for 2 years, they will find a way to take that away. They all so wanted a down payment of $ 600.00, when I was ready to walk the took it down to $ 300.00.

I recently purchased a sofa & love seat combination from these guys — and I have a few comments. I’ll start with the good:
1. Overall, the prices were reasonable
2. Delivery was professional and well within the given four-​hour window.
3. I’m pleased with the furniture.
And now the bad:
1. Very aggressive salespeople. Yes, it’s their job to «always be closing» but give me a few minutes to check out the merchandise.
2. This is the biggie– during the sales pitch I vaguely remember the sales associate mentioning something about stain proofing and an extended warranty. However, when it came time to pay the invoice the total was about $ 100 more than it should have been. I questioned the amount and was told that it included the stain proofing and extended warranty. I pointed out that I had never been told the price of the warranty much less agreed to purchase it. To make a long story short, after a discussion with the store manager I decided to keep the warranty. But it does make me wonder how many people may have purchased an extended warranty they really didn’t want or need. This, in my opinion, is borderline fraud.
Bottom line: Not a bad place to buy reasonably priced furniture but make damn sure you review your invoice before you pay.

It seems like every day I either see an advertisement, or receive one in the mail from Rooms to Go. The ads make it seem like this is the be all, end all of furniture stores. In reality, it isn’t so awesome.
I was looking for a reasonably priced mattress and couch. The salesperson was trying to convince me to spend far more money that I wanted to spend. I bailed and they lost the opportunity for a sale.