Trackers Termite Control

Okay, so I bought a house without a termite inspection. A year later I found some termite damage so I freaked out and started calling around for estimates. The first place I called gave me a 4 hour appointment window in the middle of the week. These people apparently don’t understand people work during the day. Next. The second place I called, which happened to be recommended by someone on Unilocal, showed up on time, but didn’t want to see the attic nor the crawl space, and didn’t want to bother with any repairs. Instead he suggested that I buy a tall ladder so I can repair the damage myself. All he was going to do was contract out the fumigation. Get out of here! Then I found Trackers Termite. Wow. What a difference! Talk about professional service. Roger showed up on time, put me right at ease, performed a complete inspection, and gave me a list of items for me to pick and choose. Needless to say I went with him and had the house fumigated and repaired the following week. The experience was very positive and although I can’t guarantee everyone will have the same result I’m happy I chose them.

Roger is the real deal! These days it is a rare gem to find an HONEST knowledgeable tradesman! He was great to work with. Very pleased with his service. Was clear about what I did and did not need to do.
Great guy. Highly recommend!

The Termite Guy was great! I had another snake company come out and try to say I had issues that I didn’t, so I called the Termite Guy for a second opinion. He was great, he only fixed the stuff that really needed to be fixed. He did a great job and you can even tell that any work was done because it was done so well. I will definitely call him again on my next house!

I recently remodeled my house and found what I thought was termite damage. So I called Trackers Termite based on their reviews. Roger Brown came out took a look around at what I thought was termite damage and I was pleasantly surprised to find what I had was some dry rot. So not only did he come out on time as promised he assured me that termites were not the culprit with my home. He gave me some advise in a strait forward way that I could understand and refused to charge me for his time. Its nice to see there are some good people still out there running honest businesses.

Well, this is the first time that Unilocal has let me down! Last week, based upon all of the Unilocal reviews, I called Trackers Termite Control and spoke with Ryan — who was wonderful! I specifically asked Ryan if he would consider a job in Fountain Valley — which I pointed out was in Orange County. I explained that I had read the Unilocal reviews and that as a single-​woman home owner — reviews were very important to me. He said he’d check on a few things and call me back in a few, which he did. We scheduled an appointment for Thursday, at 9:30 am, with Roger, who Ryan said would be the one doing my inspection. I was thrilled!
Fast forward to appointment day, today, and my phone rang at 9:31 AM — and it was the infamous Roger I’d read so much about — the reason for making the appointment in the first place. Roger, who from his tone, was clearly annoyed, started the conversation by saying, «I understand from Ryan that you’re getting other bids on this job?» Taken aback, I responded, «I haven’t gotten any other bids yet» Roger said, «OK, because I’m not sure if Ryan told you, but this is a really long drive for me.» I then explained to Roger that I had spoken to Ryan about the distance, and explained that I drive from Fountain Valley to West LA every day — and that due to «my» long drive, I had taken the day off for the appointment. Roger again pointed out the distance, and then said, «OK — because if you were going to get other bids… I just want to let you know that I’m running behind, and will be there in about an hour and a half.»
After I hung up, I was both angry and disappointed — not about the delay, but about the whining attitude given to me about the «really long drive.» I couldn’t believe how the call had started and ended. I owned my own business for 5 years. I went where the business was — and even if you’re not willing to do that, fine — but the appointment was scheduled, a week in advance — using my address!
I was so irritated that I called Roger back and told him, «Listen, I don’t want the pressure, nor do I want to feel bad that you have to make such a „really long drive“ to get here — so I will find someone who’s in the Orange County area to do my job.» Roger’s response? Was it, ‘I’m sorry we made the appointment, knowing full well where you live, and let you down?’ — or just a simple, ‘I’m sorry?’ No. Roger’s response was, «Thanks, I really appreciate it.» Well, guess what Roger? I don’t! I live a whopping 34 miles away from your office. I drive 44 miles, each way, to get to work. To me, this was the epitome of not truly being willing to go the «extra mile» — no pun intended. The lack of both courtesy and professionalism demonstrated, today, is astounding! Perhaps Roger should change his advertisement to «Serving Covina — and the IMMEDIATE Area.» Geographically undesirables, beware!

Today Roger and his crew came back and replaced those rotted wood with treated wood in my basement, also repacked soil around that area firmly. Nice and clean job, I am a 100% satisfied customer.

I never have felt compelled to right a review about a business before, but Roger really deserves it. He not only fixed my termite problem at a cost far less than the others, but he even followed through months later and took care of another issue at no cost. It is rare to find such a knowledgeable dedicated nice guy these days.

A TEN STARS service, it was punctual, timely, clean and fast, Owner Roger Brown is a polite, courteous, has great sense of accountability, my husband and I are extremely please!!!

I was thoroughly impressed with Trackers Termite Control service. They have exceeded my expectation with all their service, repair work, sound advice and total professional service. I am extremely satisfied with their work, and I am now worry free.

I spent an hour yesterday calling and emailing several places and Roger was extremely prompt, professional and extremely accommodating to my crazy schedule. Roger wanted to be thorough, and wanted to do his own inspection of the house rather than rely on the report provided by the termite company. He also indicated that he would not charge me for the inspection if we ended up using another company.
Unfortunately our agent (at the last minute!!) told us we would have to get lender AND buyer approval of a new termite company and we are suppose to be closing escrow soon so i could not use Roger’s services. However, I could tell that he really cares about his business, and also the quality of services and would not rip me off (even when I told him I couldn’t use him anymore, he was extremely honest about the prices and estimates). Would highly recommend and definitely use when we buy our home!

Roger fixed my termite damage himself, replacing the wood and painting as well. He didn’t originally offer me the lowest price for tenting, but he was willing to beat any other quote that I got. Terminix had the best tenting price, but wood work was considerably more than Roger’s estimate. Roger’s wood work estimate was about 30−40% lower than Terminix. South Coast Termite was triple that of Terminix. Roger said he can’t do the wood fixes without doing the tenting as he doesn’t really make money on that, hence the low price. He has another company do the tenting, but they did a great job. They always warn you that they can break some of the tiles on the roof and it’ll be your responsibility to pay for the costs, but they didn’t end up breaking any. They will shut off your gas but make sure that you are there when it’s time to turn it back on. Typically places will charge you about 1 dollar per square foot of your home to do the tenting, but Terminix was trying to beat everyone’s price, which came out to about ¹⁄₃^rd less than normal, so Roger ended up beating that price for me. I noticed that South Coast termite cost about twice as much as everyone else, with less effective treatment, but they do the BEST inspection because they have to find every spot where the termites are. So if you want a great inspection to find everything (including 2^nd floor eaves, full attic inspection) then I’d ask those guys to do an inspection first. Roger didn’t actually check if the 2^nd floor eaves were damaged since they were so high up, but he thought there might be some damage up there in one spot due to the look of it. Turns out there was no damage, as the South Coast termite guy had found, since he actually poked at it. However, Roger did a fine job and found more dry rot damage than the other guys. He doesn’t have to inspect as thoroughly because the tenting will get all the termites everywhere. It took about a day to fix the wood and a couple days to get the tenting done. They provided those plastic bags that you can use to seal up your food, including stuff that will stay in the refrigerator.

I called Trackers based on these Unilocal reviews. I thought I had termites, and Roger came out to inspect. He told me I actually had earwigs which could be treated with a spray that I could administer myself. In reality I had only a small amount of termite damage which he gave me a fair estimate for and completed the work on time. He also does handyman work and did several repairs for me at a really decent price. He even did a couple of fixes that he didn’t charge me for (my gate didn’t close properly). I believe he’s a very honest guy and I will call him again the next time I need a home repair.

It’s always a headache for me to find good service professionals. I like good work. I don’t mind paying for quality, but I also don’t like paying premium. Yes, I’m conflicting.
Trackers Termite offered me exactly what I’ve been looking for. After spotting some possible termite droppings by my patio area, I decided to give these guys a call to schedule an appointment. I wanted to make sure things don’t get worst. After leaving them a message, I received a call back from Roger the very next day. An appointment was scheduled and Roger showed up on time! Roger respected my house, putting on shoe covers before entering. After a thorough inspection of the house including attic and crawl space, Roger identified a few areas that need to be treated. The inspection was so detail and well explained to me, I was very happy by this point. The quote he gave me was also very reasonable. Before seeing Roger, I was planning on getting a couple more bids before making a decision, but I was so confident and comfortable with his work, I went ahead and hired him for the job right away. The actual treatments of the termites were nothing less than exceptional. It was on schedule and done right! He even fixed some of the minor details that were overlooked by the company that the previous owner of the house hired.
I truly think I hit gold by finding Tracker Termite. I’m definitely recommending them to all my family and friends.

Roger and Lisa run a tight dependable ship! I use them for all of my termite inspections!

This is not just a termite control company. Roger Brown and his team are bona fide «fix-​it» experts, and can repair just about anything inside or outside of your home! He came and did a thorough (and free!) inspection for termites and wood rot, found a couple of instances I never expected, and performed the most comprehensive, quick, and high quality repairs, treatment, and replacements of the infected wood that I could have ever wished for. Then he fixed my toilet, hung a mirror, replaced some tiles I’m serious: this guy can do anything!)…
More impressive than the breadth of his talent, however, was his integrity. He turns up on time (even early). He offers a fair quote, and does not suggest work that doesn’t need doing (he opted to replace a small section of wood, instead of recommending that I make major replacements. The work for him was more complicated, but it saved me materials and money).
My experience was fantastic, and I’m going to be using him every time I have home repair needs (if he’ll let me, since that’s not his official function, but he’s so d*** good!).