Golden Draperies & Shutters

Bad customer service, work not done on time frame and not what I order, work never finish, I don’t recommend this place for shutters

I don’t appreciate the fact, some people think that they can put a bad review after years of experience and in the business. I would like to explain the situation with these clients. I have never humiliation and racism in my entire time doing business.
First of all the customer that referred me, doesn’t stop complimenting on the awesome job. We came in installed, and she even gave the installer Manny a tip. I don’t convince any clients to choose the type of window coverings, I suggest but they have the last decision. So this is a complete lie. I did reschedule my installation due to the fact my 2 kids had got into an accident and I needed to take them to doctors.
Second, we went out of our way to do a clean install, our job is to install shades not do carpentry, we are not obligated to do trim work, but we did. We stood until 11p.m. finishing install. Unfortunately, it had took all day to do cutting and preparing. When we could of done the entire job in 2 hrs.
After coming back the next day, to finish. Customer had a different attitude, at the time of payment. He pulled on shades, as if they were trash. With no consideration to our hard work. He was absolutely, rude and felt as if we were begging for money. He nearly pulled the shades down from pulling so hard. He reacted as if the shades were cheap and trash. When in fact they are top of the line, and looked professionally installed.
I had such a bad experience, never felt so humiliated treating us as poor Mexicans. I finally offered him a $ 500 discount, in which I regret. Just prove him, I wasn’t after money, I back up my work and take pride in my business. He made a final inspection, and signed delivery satisfaction receipt. We left every shade working, with stoppers. Curtains functioning. Next day, sends me a giant list of things needed to fix. To my knowledge he was careless and pulled on curtains so hard that the string came out of wall. Been doing this for many years and never had a string pull out of wall. Beware of clients that are out there trying to make their homes beautiful and then make excuses not to pay.
Worst customers ever.

The entire experience working with Golden Draperies has been less than satisfying and in some ways one of the worst consumer experiences we’ve had. We were referred to them by a neighbor who said that she was having an installation done and we could come see the owner (Martha) do an install. It appeared to be a legit operation and we scheduled a time to have her come by and give a quote for sheers and drapes. She made several reschedules before actually coming out. She steered us toward roller shades rather than sheers and said that the installation would be easy because her partner does custom moulding work and he would make it look really nice. We were told to expect a 2 – 3 week lead time on the materials which turned out to be more like 5 – 6 weeks. Then she no showed and when we called her she said there was an emergency. I felt that we were pretty gracious and said that she could reschedule for whenever would work and that she should take care of family first. Then on the rescheduled day she was 2 hours late and didn’t have the right tools so her partner (Manny) started and she went to the store to buy the tool which turned out to be a basic hack saw so he could do a hack and chop job on the windows. So much for his custom moulding career. When I saw what they did to the windows I told them they needed to redo the cuts in the sills and fill them with putty and repaint them as there was exposed wood and unfinished work showing. By the end of the day they said they would have to come back to finish. They came back and «finished» and that’s when everything got worse. We went through several hours of back-​and-​forth. They would say everything was done only to have us look and see that it was not satisfactory work. They took some of the shades with them and said that they would have them fixed and brought back and reinstalled, which took nearly 2 months to happen. The job is left incomplete with the main window that we hired them to build shades and drapes for not being level or operational. Most of the shades will open and close beyond the normal range because they never installed the beads that control the stop and start points. It has been a total headache. And now they have gone missing and stopped all communication. We would not recommend this «business» to anyone.

Needed new Drapes and shutters for my home and decided to call as recommended by a friend and im glad i did! The owner went out of her way to make sure I was 100% satisfied with everything. Will definitely recommend to my family and friends. Thanks for adding that special touch my house needed!