Hub Cyclery

I’ve only used this shop twice, but both times, I was satisfied.
I was referred to them by a friend when my previous bike mechanic left a different shop.
As I note below, this is a family owned store with husband /​wife and paid staff.
Parking: easy with front lot next to their front door.
Location: easy and just off highway 101 on the east side. About 5 minutes from freeway exit.
Facility: Usual bike shop but with less stock than full chain type bike store. Clean. Organized.
The owners have been in business for about 20 years at the same neighborhood but in
different store fronts. Repair operation is staffed by paid help and owner & wife.
I always appreciate quality personalities when dealing with a business rather than accepting
a sullen attitude by some paid employee who figures I’m not worth his time. In this store,
the owners derive their income from you, the customer, and show it. I had a last minute
repair need prior to going out of state on a tour and the owners graciously worked on my bike during their day off.

Stocked 27 X 1 ¼ tubes and tires for a 35 year-​old Sekai touring bike I was getting up and rideable. Good prices, great helpfulness. Quite a nice little shop.

This shop is awesome. Chaz, Yonnick and Claire are a pleasure to work with and have always gone the extra mile to help me get back out on the trail as quickly as possible. While my bike was in their care they all worked together to keep me up to date on the status of my repair. Never once did I feel like they forgot about me.
Claire was even able to get my rear shock warrantied even though my warranty had expired.
Keep up the good work as you have certainly earned my business.

When my husband & I lived in Cotati, the staff took care of all our bike needs (they also have an amazing assortment of bike accessories). Being a huge believer in supporting small business owners, we wanted to come here first! The staff is super helpful, knowledgeable & outright nice. Spent over an hour trying different bikes & NO pushy sales speeches. They ask about your budget & what you’re looking for. I bought a much higher end mountain bike that I intended, only due to the handling & my comfort on it. I waited 20 yrs to get a new bike.
Had to run a few errands, came back 30 minutes later & was out the door with all the add on’s attached. That would NEVER happen @ REI, the line alone can take that long. Lol Now that’s what I call outstanding customer service! They just made a lifetime customer out of me! Well worth the one hour drive from our house.

I was just coming through town enroute to do ride between RP, Peteluma, Sebastapol, Santa Rosa and realized I left my spare tubes back at home. This shop was right in route, so I popped off and got a couple. The guy that helped us, forget his name, was super cool, chatted for a little, gave some good tips on where to ride and stay clear of.
Definitely love supporting the small shops!

Awesome service. Thank you
Found this store based on their Giant Bike selection. Although there are about 4 – 5 Giant Bike dealers we opted to travel to Cotati. Largely based on their site that had an extensive Giant Bike specials page. They have a section that features new bikes that are a season of two older that are offered at a significant price reduction. Bikes that were originally 1700 on sale for about 1000.
As soon as we entered the store a very nice lady, who we later found out is one of the owners gravitated towards us in a very pleasant and helpful way. She was not an annoying sales person in any way. She was easy to talk with and listened to my needs and concerns about my first bike.
Being a new bike rider the woman was very helpful. I felt comparable enough to share with her my first bike seat experience and how unpleasant it was. She was very helpful and immediately made sure that comfort was one of my top priorities. It felt very nice to have a female to share this with and help me with. There was a man there, also an owner who was equally as nice. I just felt very comfortable with the woman and she was very open with my options. No hard sell or upset at all. I was surprised after I found out that they were the owners.
We didn’t end up purchasing one of the older style models that we originally came for. We opted for a new one, by our own choice We were given many options and never once did they make us feel like we were wasting their times or asking too many questions.
I would recommend this store for beginners or advanced bikers. They were so friendly and helpful.
Definetley worth the drive from Marin County
Thank you again.

Wow!!! Such a gem, staff is extremely knowledge, friendly, happy and passionate about all things bicycle. Been wanting to visit this store for a while and so glad we did. Thanks for being such a wonderful part of our community guys!

Always a pleasure to visit Chaz and Claire at the Hub. The new shop location (across from the old one) is spacious and light.

All the staff is so helpful, and their customer service is out of this world!!!

Told me it would take 3 days for them to put on some new handlebars on my cruiser. Bars that I had beforehand, NOT bought from them. They did offer to let me ride the new giant 29er that I was eyeing out of boredom. What a lousy bike shop. MikesBikes or Performance bikes for me.

I just had a freecoaster hub installed on my kids bike, even though I brought in the hub they were great and did a PERFECT job of lacing the wheel. No wonder I have bought 3 bikes from them. They moved across the street to a great location with easier parking.

I purchased a new moutain bike here recently. I felt like it was a really good experience. I probably could have found the bike cheaper elsewhere but the service more than make up for the price, in my opinion. They were very helpful in selecting the right bike and they got the bike all dialed in for me. I have already been back once to ask a few questions and I am sure I will be back for a tune up. You don’t get this kind of service from
and I am glad I made the choice to purchase directly from them.

I frayed out my rear brake cable and took my bike here to get a new one. Once there I figured I would just let them put it on since I was in a hurry and didn’t want to mess with it. They told me it would be 25 to 30 dollars to replace one cable… which is a $ 2 part and takes five minutes. REALLY??? On top of that they tried to sell me a bunch of stuff I didn’t need. I tried to be friendly and talk bikes with them, but all they would talk about was Giant bikes and tried to compare them with every bike or component I brought up. Needless to say I left feeling worse than when I go car shopping and have to listen to some sleazy salesman tell me how great their brand of cars are. At least the car salesman has a little personality and is friendly (even though it’s a fake friendly).
This place isn’t what it used to be. I browsed the components and apparel while I was there and couldn’t believe the prices. Save your time and money and avoid this dump it at all costs. You’d be better off going to Performance in Santa Rosa or shopping online at
if you know what your looking for.

Excellent service & advice. Gave my old road bike a thorough tune up & showed me how to better maintain it.
Will go back for next years tune-​up.

The owners/​managers are knowledgable and nice enough. However they are over-​board with their up-​selling. Whatever you want is not good enough for the job, their recommendation (the most expensive) is what will. If these other cheaper versions don’t do it, why do you carry them? As soon as you walk in the door you are shadowed throughout the store. Too much is too much. I would end up going back (if I still lived there) because they are the only store in town, and locally owned.

Dropped off my bike for a tune up. Came back 6 days later and 15 min before closing and bike wasn’t even started. Kicker was the shop had the gall to say that they could do it «real quick». For their prices on tune up’s that equates to 480.00 dollars an hour or so. I took my bike to breakaway bikes and was very pleasantly assisted. Save yourself a hassle. Take your bike to Breakaway Bikes. 707−586−3400 * 5430 Commerce Blvd * Rohnert Park, CA 94 928. Sorry Hub. You blew your chance big time. If I wanted a real quick tune up I would of went to a gas station. Keeping your scheduled repairs in order and completed on time or sooner is a key factor in customer service. Also recognize any and all patrons when they enter and exit a store. Common sense.

But I’m not really from around here…
(Here being the Hub, center of Cotati
More locally, chatting with the nice cashier)
Is what I tell the mechanic-​employee
When he asks to put me on a mailing list.
It’s true, sort of, my reason for decline
And I don’t quite feel like explaining the gist
Of existence here, or even refine
My vagueness. They’re only fixing a flat
on my road bike tire, and soon I’ll ride
away. The shop’s located at
the somewhat north and west-​ish side
of a town whose size and center’s name
just begs for a bike shop pun. And yes!
It’s called the Cotati Hub, it’s fame
is under-​sung: such fate deserves redress
humbly attempted here. They’re quick,
They’re smart, they’re pretty friendly, too.
Full of intelligent small talk tricks
to pass the time: I barely knew
I knew so much about the Tour
of recent repute, and yet we spoke
(haha) as if old friends. Unsure
of ever returning, I thank the folk
And peace. And only three days passed
before I find myself right back
at the hub, more than a little downcast
at the the theft by some bike-​jack
of my saddle. They fix it; we rehearse laments
at human corruption. At the counter again,
Did I want to hear about future events
and bike shop sales? And this was when
They recognize me. They recognize
me! On my second visit! This
is why I insist you patronize
The Hub. It seems they never miss
A thing, and such attentive care
Is exactly what I would like to find
in those to whom I I trust repair.
And now that I’ve at length opined,
I’m off by bike and other means to where
I’m really from, till another review inclined.

I recently got back into road biking after a very long sabbatical. The guys at Hub Cyclery have been very good at helping me get my rather aged Klein mountain bike back into shape for road biking. Stuff like puncture proof tubes and a deluxe tune up have made really made my rides very enjoyable. They’re very friendly and knowledgeable and I highly recommend them.

I always take my beach cruiser here, and they are great about personalizing service to me.
I’ve had quite a few problems with thorns puncturing my tires, and they found a green goo to put into the tubes that would seal the holes even for nail holes!
My favorite part about my most recent trip there for a tune-​up was that when suggesting products for my bike like a front basket, bags for the back, etc, they realized I’m a twentysomething female, and ugly bags and utilitarian baskets wouldn’t work for me. We opted instead for a red daisy clip for my handlebars. :)
Wonderful service, I’ve never had a problem they coudln’t fix, and they are always great to work with, very professional and personable.

Chad has been around. He knows bikes. Fun guy to talk bikes with. Service is just what you would expect from a small LBS — friendly, personal and on a first name basis. Service is quick and reasonably priced. I take my wheels to Hub for truing and am always satisfied with the results.
The challenge of a small bike shop is selection. That being said, they have had some off the wall parts that no one else had.
If you need work done, I wouldn’t hesitate to give them a call. These are bike guys. No frills, nothing fancy. But they get the job done.