ULTA Beauty

I would give this place a zero. I made an appointment for color and highlight with Danielle for 5:30pm. I was a new client. At first, I was impressed because they called to reconfirmed my appointment the day before. So, I show up for my appointment, and Michele tells me that Danielle is running «a few minutes» behind. I’m cool with that. After waiting about about 15 minutes past my appointment time, I am told it will be another 15 min. Now I’m getting a little perturbed. After a ½ hour, I go and ask Danielle how much longer. She then tells me it’s going to be another 15 minutes! Okay, this is 45 minutes past my original appointment time. Not happy, but what bothered me the most is Danielle’s attitude! Never once apologized or offered to re-​schedule the appointment. It’s as though she could care less about trying to assist a new client. I told the only other person in the salon, I was leaving and to remove me from their mailing list. Really makes me mad when these stylists treat their clients like they are doing ME a favor! No thanks, I’ll find someone else. There’s a ton of good stylists in Newport Beach! I will find one with better customer service skills. Won’t be shopping here, either!

I love shopping at ulta it’s an amazing store, I find that this ulta always has the things I’m looking for… But today I had the WORST experience! And it was all because of the staff. There was a lady at the register, she just had the worst facial expressions, I was having complication with my payment and instead of being understanding & courteous, she was very rude & looked super annoyed. She totally ruined my whole night & made me feel dumb. I just couldn’t believe that this person who’s supposed to have the best attitude for customer service was treating me like a worthless thing!

Loren is on top of it! Every time she is in the store, I know that I’m going to be treated with the best customer service around. She is extremely knowledgeable and caring. Between her and her staff, I always leave the store confident with what I purchased.
Recently started getting my hair cut there and as I guy, I can firmly say that they do a great job. The girls leaving are always looking great as well though. Daniel is a great stylist!

I went in on need of a cut because my hair was damaged. I usually get my hair cut from my mom, since she’s a cosmetologist, but she’s up in NorCal. He thinned out my hair and gave it a trim. I asked to be styled with curls, he tried then said my hair didn’t want to curl. Except, when I had my hair toned (diff salon) just a month prior (BEFORE cut) that hairstylist was able to give me curls. We the decided to just cut all the damaged hair off, but we ran out of time so he asked me to come back to fix it. Later, I went for a dye to my usual hairstylist who showed me how uneven my haircut was. Some pieces were long than others, he completely missed some, and the ends were just not pretty. He was a higher level stylist too. I’ll stick to my usual girl.

This place is just unbelievable. I needed some help and when i found two workers they were busy gossiping to one another, i was trying to be polite and asked for help and they just turned around and glared at me and told me some one can help me in the front. Everyone here looked grumpy as if they hate their job. Dont ever come here, do yourself a favor because youll end up leaving the store in a bad mood. Terrible customer serivce. The one at bella terra is alot more friendlier and helpful.

This is my all time favorite ulta ! The manager and staff is always very helpful in assisting me find new lotions or makeup. Last time I went in and tried a new night time lotion and wasn’t sure about it and they said it would be no problem to return if I didn’t like it. after about 2 days I ended up bringing it back and the process was quick and painless — found a new one I liked even more ! Thanks ladies for all your help!

As an apology, the wanted to put together a goody bag of samples. LOL I can get samples anywhere. All I wanted was my right to BUY the peach palette that I was in line for, first and second of the line. I didn’t even ask for a comp palette or anything. Also, I wanted the manager to take disciplinary actions for her unacceptable behavior. I will no longer shop here. Sephora & Macy’s value their customers, no wonder ULTA Has a crappy rating.

Don’t go here for brow bar!!! Worst job EVER, and I mean EVER!!! Jessica was nice and super detailed, but she chopped off ¼ of my eyebrow where it was «trailing off» on the right side only! They’re totally uneven, super thin, one has an arch and the other doesn’t. I’ve never had to draw my eyebrows on and now I’m going to have to. I’m so disappointed and sad. Never coming back here again.

WOW. If you are unsure about visiting this Ulta, go to Tina (the manager of this store). Are you kidding me how I was treated in here today? WHAT JUST happened in here… Just what?! Ahhhhhhmazzzzing… Yeah, it took me a while to find everything I needed, but I had fun. Naomi is amazing and so is Tina. I can’t say enough about how good they both are. What a great asset to Ulta. Customer service is at the utmost premium when you interact with these two beauties. I will never understand the negative reviews but these two are everything.

I shop here because it is close to my house but the service and staff here are not very friendly or helpful. The line is usually long and on one of my trips the manager was completely rude and condescending to a customer. After the customer left the manager started talking about the customer to other employees.

I love Ulta and shop at there stores frequently all over Orange and LA county and usually find very knowledgeable and helpful staff, but not at this location.
The staff here does not seem to have any knowledge of the products. I spoke with two different Associates one in cosmetics and the other from the beauty salon, neither of these employees seemed to know much about the products they were showing me, it seemd more likely they were just trying to sell a product.

Not sure what the deal is here, but the ladies that work here all seem to have a high and might stick up their ass. It’s hard to get make up advice when all the make-​up on the ladies looks so cakie, the only plus side is you can pretty much find whatever your looking for here. Not a fan of this particular store.

I just want to say that the ladies in the 17^th Street Ulta can all choke on a brush and die. I can’t be the first single mother with toddler to come in this place. Certainly there have been other mothers with their babies with them shopping. Do they ignore and judge and talk shit about all of them? It’s difficult enough going into a place I obviously have no place being. (I don’t generally wear makeup.) When you ask someone if they need help finding anything and they respond with «I don’t know. I’m really unsure about all of this, and don’t know what I need. «that is your cue to step up, show your skills as a beauty consultant, and sell product. If all you want to do is sit in judgement of the people who come in, you can keep your bullshit and I’ll take my business elsewhere.

I made a little extra money this month, so I thought I’d try out some new makeup that I’d been eyeing. I’ve been here before and it’s been ok, and I have their rewards card thing, so why not. I was greeted politely by the 2 girls at the counter when I walked in, so I expected a good visit. not so much.
After standing at one of the makeup counters for almost 5 minutes, with a tube in my hand and confused look on my face, a staff member walked right past me, purposely avoiding eye contact, to go chat with a salon staffer. Now I’m mad, but there are a couple other things I want that I don’t need help with, so I pick them up and head for the counter. While I’m paying, another customer walks up and starts talking to my cashier about her purchase and what she wants to exchange. I think, «she’ll tell her to wait». nope, she talks to her, answering her questions. I actually said aloud, «Can I complete my transaction first?». more to the rude customer than to the cashier, but still! I left, got in my car, sat there fuming. and realized, even though I didn’t spend even remotely what I would have if I’d been helped with the makeup, that a nickel would have been too much for that store, so I walked right back in and returned everything immediately. I have never, ever done that before, but I just couldn’t go home with the stuff feeling that way about the service. NOW the cashier asks me if there’s something she could do to make my experience better. But no, honey, not now you can’t. I’m done. I went to Planet Beauty across the street and they went above and beyond. I won’t be returning to this Ulta, ever.

Ulta is the best store ever! You can pretty much get all your beauty needs met in this store. Their rewards program is such a great benefit to the consumer and their coupons save you quite a bit of money.
They pretty much have a wide selection when it comes to colors and different products. Employees are always friendly and helpful when i need help finding something.

This store has great products, but something needs to be done about their customer service. It’s only 5 minutes from my house, but I’m seriously thinking about driving to Fashion Island to shop. I’m at the platinum level which means I spend a lot of $$ here and I just wish they’d make shopping here an enjoyable experience. It’s a pain getting someone to help you and one staff member in particular acts like your bothering her if you ask for help. And they seriously need to pay attention to the number of people in line waiting to make a purchase. Having only one cashier is ridiculous! Come on Ulta, you can do better than this

So this is a review for the salon.
I had a classic blowout with Ivan and he was great! I asked for a blowout with a round brush– so it was curled at the ends. I received compliments all night and loved how it looked.
And which ever products he used made sure it didn’t frizz out either!
I’ll definitely consider coming back for my next event!

I wasn’t quite sure if I liked that the ULTA at 17^th and Irvine Ave closed and moved here, but after visiting the store recently I decided it’s great! I was in/​out in under 10 minutes with the 3 items I went in for. The employees were SO friendly and SO helpful. I actually can’t wait to go back! Yay for pleasant consumer experiences!

Being my second time here, I remembered why I left the first time. I literally have been sitting in the benefit section for 30 mins trying to find what I need. The store is empty with the exception of my daughter. There are 2 employees at the front who are completely ignoring me, even though I’ve said …“ummm hello?” twice at them.
Like literally, anyone can come here and rob the place blind because no one will even acknowledge your existence here. As a business owner… Not acceptable at all. If you were my employees, you’d be fired.
I guess I’ll just go through the drawers myself to see if they have what I need… No one will even notice.

I hate to give a bad review, but I felt I had to say something because I do love to shop at ulta, but my experience at this location a few hours ago was absolutely awful! The staff, on and off duty, at this location are down right rude… And it looks like I’m not the only one…
As I was shopping for my ulta mineral powder, which I love, this young Lady (an off duty employee i found out later) with several young ladies in tow, literally shoved me out of the way so she could show her little friends the new eyebrow gel… OK I get excited over eyebrow gel too, but not to this extent… So I take a step back and let them be on their way… Uh not a chance of that happening… they park themselves there for quite a long time fingering through the lipsticks and eye shadows Apparently, no longer interested in the eyebrow gel, or in buying anything. the Queen bee proceeds to have a lengthy chat with the manager on duty, Who was just as oblivious to my presence, about a makeup class she was taking. Frustrated I turn around and head toward the hair products. Found a few items, go back to the ulta brand section, i
find my powder and get in line… I spent about $ 200 and I know good customer service, or even decent human interaction should not be based on how much you spend… But the cashier girl snatched my money and threw my items in a bag. She then notices she has something on her hand, she then pulls out the hair serum and says «oh this one is leaking I think its broken… Duh! Genius you think… I said Dont worry about it its fine I will figure it out when I get home… I just wanted out of there… She then hands me my change, spins around and gets on the phone to ask of she can go on break now…
Shame on you ulta… You guys either treat your employees so terribly that they are trying to destroy the company or you have serious managementChange issues… What ever it is you need to Get corporate in this location quick before you end up with some kind of lawsuit… Or worse…