New York Hardware

The store is cute but I’m baffled at how one goes about purchasing anything? I need hardware for 59 kitchen cabinets and drawers and need to order today and I’m now headed for restoration hardware. I clearly needed help, I asked a few questions and the women there were annoyed to answer me and never actually said hey do need some help? IMO their selection is skews to an older demographic anyway, and they had almost nothing in chrome in stock. But still, I was disappointed I would have bought for convenience I’m in a rush today! Missed sale folks.

I love this place! They have such a huge selection of in-​stock knobs and drawer pulls, and also a lot more that can be ordered. Quick service and friendly too!

I’ve been in this place twice. After the first time, I wasn’t planning on going back. The staff is rude, arrogant and unhelpful. But, my contractor suggested it since I need something rustic. This time, there were four employees and only one other customer. My sister and I were completely ignored. No one even greeted us and the place is small. It’s not like we weren’t within 4 feet of each employee at some point. We even stood at the counter for a few minutes, waiting to see if someone would engage us. Nope. Even if they had what I needed, I’m not going to spend money at a place like this.

HORRIBLE CUSTOMER SERVICE!!!
So, you order a product with correct numbers, etc. Decorator picks up product ordered. Get product home and it is brushed not polished. Call store for help and Robert was rude and made me, the customer, feel like i did something wrong. Order was correct, they gave us wrong product and treated me like the idiot. When we opened the product that they gave us in error, he insisted that he would not help me until I proved that I received brushed versus polished. Not once did he say, how can we make this right, but instead he said «Lady I have spent 20 minutes trying to help you, but he wouldn’t help me.
He was nasty, rude and condescending. Gee am I surprised to see other responses on here that they have terrible customer service. Keep it up and they will learn that all these products can be ordered on line!!! I run a very large business and know what customer service means! Robert, you need to learn

Poor help, rude sales staff!
Shocking for a small business.
I went into this store with handles from a vintage cabinet I purchased. I was trying to find updated handles for the cabinet at this store. When I walked in, I was not greeted but walked to the counter where two girls were standing.
I asked if they could help me find something to update the handles I showed them.
Their response was, «no»… Really?
Nothing in your store of handles and knobs? Guess your business is so good you don’t need to sell knobs to people who come into your store … Right?
I left and went to True Value Hardware… guess what? I found customer service and new knobs!

I enjoyed shopping with Michelle Smith at New York Hardware today. I appreciated her helpfulness as well as her professionalism. They have a great selection of knobs for cabinets.
Surelle K.

Excellent service!!!
Ashley Taylor made it painless. In and out in less than 30 min. I’m a designer and it is so wonderful when you can find proficient staff.
Thanks again, Ashley
Peggy Mullarky
MN Interiors

Huge selection of knobs and pulls in Orange County. The staff is helpful too! The store is located in Costa Mesa, Ca

New York Hardware has the best selection of hardware! We had a piece of furniture from the 1960’s that needed new hardware to match our modern kitchen. After searching at numerous shops we were able to find exactly what we needed here. I also had the pleasure of meeting the owner of this shop by coincidence, it was great to tell him about my wonderful experience at his store. Great guy! I look forward to using this shop for our future hardware needs and recommending them to friends.

I was looking for high-​end house numbers and this was just the spot to find them. Michelle was very helpful and she followed up with a phone call and delivery date.
If you are looking for beautiful hardware or fixtures for your bath and kitchen, this is the place.

I have had my own interior design business for 25 years. New York Hardware is a great resource for anyone looking for variety and top of the line hardware.

I wish I could give them a «0». I remodeled my entire home and was ready to spend over $ 1000 on «bling» hardware for the master bath and closet. I drove over to NY Hardware twice in two weeks. Why? Because the service was so bad the first time I couldn’t bring myself to buy anything. I decided to give them another chance. I went in, two girls were talking to each other. I was not greeted after over 15 minutes of looking. Later, I asked one of the girls working on the computer if they mainly sold over the internet since she couldn’t take her eyes off her computer. She asked me why I would ask that. I told her that I had not been helped after over 20 minutes so I thought she was busy. Her response was, «IF YOU ASK ME A QUESTION I WILL ANSWER YOU, BUT I AM NOT HERE TO FOLLOW YOU AROUND THE STORE». I left and I will never go back. I spent $ 1059. on hardware in a store in Torrance.

Hovie Interiors LOVES NY Hardware! They are our go-​to supplier for kitchen and bath hardware. Great service, selection and prices! Thank you Ashley for all you do for us!

If I could have given them a 0, I would have. I came into spend a few hundred dollars. I was there on 8−31−15 at 3 pm. I was not only the only customer, but they had 3 female employees. They ignored me and just were chatting the whole time. I don’t spend money anywhere with horrible customer service. Home Depot has better service. Sad.

Wow what a gem of a showroom! Many obscure and beautiful artisan pieces mixed in with the standard fare. Extremely knowledgeable and helpful sales staff. I was looking for an unusual door pull for a custom piece in my bedroom and was able to find a crystal embellished seahorse that was perfect! I also picked some modern Italian pulls for my vintage wood custom closet that were perfect! And purchased some gorgeous modern house numbers. All product was received when expected. I would recommend this wonderful place to anyone!

Nice nice people and a wonderful store!
I remodeled my home about 15 years back. My wife got the idea she wanted glass doorknobs throughout the house. After seeing what that would cost I nixed the idea but told her I would shop with her for something nicer than the basic Home Depot quality. We went to New York Hardware.
I actually had a bit of an emotional response when I walked into the place. I didn’t well up or anything but everything was so cool and unique I couldn’t stop looking. Needless to say we have glass knobs on every door. We also purchased all of our cabinet and drawer pulls from them. We get compliments to this day on the look of our knobs and pulls.
Today was the kicker! The front door knob failed and I took it to them to order another one. They took a look at it and decided they could fix it. Five minutes later and I was on my way home with the unit repaired. The amazing thing is they don’t even do repairs as a rule, but they took great care of me. I was glad to find them on Unilocal so I could recommend them.
My advice… Buy Buy Buy from NYH!

Great store. The selection is amazing, the staff is helpful, and the charm of the store is very cool. The rustic charm of an old hardware store meats the very best selection of cabinet hardware I have seen in one place. We not only found just the right knobs for our kitchen, but we also found great options for the bathroom we are looking to update next year. I’ll be recommending people to visit the store for sure. They also carry a great selection of front door hardware and can even order barn door style hardware that everyone is looking for now days. I also heard it is under new ownership now since a lot of these bad reviews were written so might as well give them a fresh look.

Good selection but poor customer service. Their best employees are unhelpful and the worst are straight up rude. There is an upside to that, however. It’s a great place to go see stuff in person. Then you can go
home, order online for less, and not feel guilty about not giving them your business.

This is a place to get decorative hardware and they have a nicely supplied showroom. But like many have posted before the customer service is so bad that I decided to not be one of their patrons.
It seems that no one is happy there and they are very rude. The older woman seems to be the manager and is very dismissive and cold. The younger female and male are busy speaking about clients and their social life. While I was looking around at all of their hardware I finally asked about their time frames and policies. Come to find that their time frames are very long and for the price it seems you’re paying full retail or more. They’re return policy seems like a final sale without the price break.
The only thing New York about this place is the old building structure, small parking, and the over the top prices. Use them if you have to, but go online and get better deals, quicker time frames, and a return policy.
Oh, and the business, Normandy Metal Refinishers-​Metal Restoration Antiques, that shares the same building seems like an nice place and the older woman behind the counter was very nice and informative.

I can’t imagine where else would have this large of a selection!
Hard to get a hold of them when in store or on the phone, but once you do the selection can’t be beat. I ordered knobs and pulls for my new kitchen and they turned out great. They took longer than I was told, but in the end I am very happy with my purchase. :)