Firestone Complete Auto Care

Idiots — complete idiots work here. Don’t waste your money and time (you’ll be here all day) here. Worst customer service experience I have had.

Willing to work with you. Price match or better on tires. Come over to this location. Firestone is the best! Best customer care vs. Other auto industries ever.

This review is for service done a few months ago. I have a lifetime alignment deal for my car and came in for a routine alignment and tire rotation. Sam, the manager at the front desk, greeted me and quoted an estimated time of 2hrs. Service was completed just under the 2hr mark. Sam explained that my car has a leak and suggested I put in a dye for $ 50 and come back another time to have it checked. He also explained how I needed new shocks and struts. The estimate was well over $ 1,000.
Make sure to get a second opinion before agreeing to have work done on your car. Took my car over to Big O Tires in Tustin who were able to determine the leak came from the power steering pump and that my shocks and struts were fine.

The BEST price for a synthetic oil change, hands down!!! I must have called at least 20 different auto shops on the best cheap oil change places on Unilocal in Orange county list and every price was $ 50 – 80 or MORE! Finally found a place that not only has great prices, but a trusted name and great employees. I spoke with Eddie on the phone for my quote and he said for my synthetic oil change it would cost $ 41.99 (already way cheaper than the others) he then sweetened the deal with a coupon for $ 10 OFF! Heck yeah! After taxes the total I paid was only $ 34.28 and it only took 45 minutes. Beat THAT other automotive places that try to upsell you and jack up their oil change prices.

Very good experience. The guy at the counter was nice and explained everything very clearly and kept me up to date.

I have been coming here for years. I bought the lifetime alignment and tire rotation so every time I come for an oil change they are free. They always do a great job and they are affordable. Sam (mgr) takes care of me always… even squeezes me in for all of this when they only have 3 house left in the day. Thanks guys!

Great staff! Go see Sam, he is awesome. Made the oil change on my Lexus quick and great price.

Minus one star for the young Hispanic lady with the non-​Hispanic name that for some reason wouldn’t/couldn’t help me get a price on tires, when she was just standing around doing nothing, but worse than that, really shitty attitude.
Minus one star for her walking so slowly to answer the phone when others called, and doing nothing the whole time I was inside, waiting for my car.
Plus three stars for the guy I spoke with, who went into good details explaining my service and issues with my vehicle for me. I’m still a fan of Americas Tire Store (thanks to free tire repairs for tires they didnt sell me or my friends) but this place was cool overall.

Fantastic service! !!!
Friendly fast and professional!
Would recommend…
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Sam was so helpful, I came in with a punctured tire and was already having a bad day but his cheerful smile and the way he greeted me made it not feel as bad. He listened to my concerns, checked out my tired and gave me options, he also told me about the courtesy fluid check. After checking for leaks he explained everything to me and did not pressure me at all or try to add on anything extra like most auto care shops I’ve been to on other occasions. We patched me tire which barely took any time at all and I was on my way. he said goodbye after I was already helped with just as much enthusiasm. I don’t Unilocal a lot but I felt compelled to write this because Sam and the rest of the team at this Firestone really helped me feel welcome and saved my day!

The Alignment Experience from Hell — Part One of Three (Firestone)
For the sake of full disclosure, I have been a Firestone customer for about a decade. I originally started visiting Firestone in Long Beach, and then about five years ago when I moved to Costa Mesa, took my tire business to this location in Costa Mesa. My wife has a lifetime alignment deal with them and has since Long Beach. When we moved to Costa Mesa, I decided to get one for my car. I think it runs about $ 125.
Over the past couple of years, I have taken my car here multiple times to have them mount and balance my wheels, and align the car. Now granted, they do not do a great job with the alignment. Firestone, no matter which one, never does. They are not that kind of automotive place. They just put the car on the machine, adjust it «within spec» and call it done. It is not bad, but it is certainly not great.
I am understanding though. I realize that other than the life time alignment that they sold me, they are not making much money when I visit. They make about $ 15 per tire for mounting and balancing. I do not buy my tires there, I buy them on TireRack and have them shipped. So given that, my expectations are low. I do not expect a perfect alignment and am willing to cut them some slack though.
The reason for the one star review is because they lied to my face about the condition of my vehicle and their inability to take care of it. Despite having been there a good four to five times and never had any complaints about the service, the last time I was there the manager told me that my wheel was damaged and they cannot balance it.
Again, for the sake of full disclosure, I have caused more than my fair share of suspension and wheel damage to my vehicles in the 20 years that I have been driving. I have rebuilt suspensions after destroying them. I have cracked wheels from spinning out of control up curbs. In a way, I am lucky to still be alive. (I have never hit another vehicle though… I have only harmed myself with my stupidity, and have since mellowed out considerably).
So when the manager told me that my wheel was damaged and needed to be repaired, I was very skeptical. I had not done anything that would have caused it to be damaged. I went back and forth with her a few times to make sure that she was certain that my wheel was damaged and they could not do anything about it. She swore that it was damaged, but conveniently could recommend me to a wheel repair shop. Mmmm hmmm… sure she could.
I thanked her for attempting to sort it out and left with my vehicle. I will never set foot back in that store again. The steering wheel was shaking violently. I am lucky that I only had to drive it a few miles on surface streets, at less than 35mph. No way would it have been safe on the freeway.
Long story short, the wheel was not broken. Firestone was just too incompetent to balance it correctly. Too incompetent to balance the exact same tires that they had balanced on the exact same wheel multiple times previously. Too incompetent to TELL ME THE TRUTH. And honestly, were I litigious with too much free time on my hands, I could probably have made the case that they needlessly endangered my life due to their incompetence by allowing me to drive such a seriously compromised vehicle off of their property.
Firestone lost two customers. Me, who buys my tires online and probably does not generate much revenue for them. And my wife, who religiously buys 4 tires at a time there to the tune of nearly a thousand dollars every couple of years.
(Look up Grand Prix Performance in Costa Mesa for Part Two of this story)

My family brings all four of our cars to Firestone. They have an amazing manager named Baron that is professional and honest. I don’t hesitate to take my car there as I know I will get the best service possible. I have never once had a bad experience and I recommend Firestone on 17^th street to all my friends and family. We have been going there for over 10 years. I am thankful to have a place we can take our cars and know we will get treated in a professional manner, that is very difficult to find these days.

Under qualified, over charged service and repair. Didn’t stand behind service warranty.
Took my BMW 740 in for what should’ve been a simple repair. Was assured by the manager they had a qualified BMW mechanic on staff.
They installed my power steering pump incorrectly causing parts failure. They used cheap Mexican thrust arms instead of the heavy duty 750 arms requested. Used the wrong oil drain plug stripping out my oil pan.
Tires might be ok from these folks but I’d not let them perform vehicle repairs as they’re clearly unqualified and don’t know what they’re doing.
It’s on me for trusting Firestone. Don’t make my same costly mistake, take your vehicle to certified professionals.

This place is awesome Sam Gordon is the best .I love the service I recieved im definitely coming back here again services you can trust.
Diana J Davis

Firestone has great service. I have gone twice to have some stuff done for the car and the dude that helped me out a lot was Samuel at the front.
His customer service was great and you can tell he is a genuine nice guy. Thanks a lot for your help.

This Firestone was excellent! I will definitely be back. Darren & Sam were friendly, quick, and very knowledgeable. They run a great shop; I highly recommend you check them out.

Where to start! Well let just say I came here for an oil change before my trip to Mexico. I made a point and appointment the day before for 5 PM approximately, I got there and checked in and they didn’t have my filter. So the cashier asked a mechanic to go get a filter before they closed. The employees were even arguing about going to pick up the filter, I was like I’ll go get the filters if nobody wants to get it! But then one of the mechanics went to get it! So they came back and did my oil change. I would say I’ve been waiting for about 30 minutes even know I had an appointment. I left after my oil change and noticed about 5 miles that my car was smoking, so I pulled over and called Firestone. They asked if I could come back so they could take a look at it, so I did!!! They look at it and said it’s probably because They spelt a little bit of oil on the engine, that If I drive a little it should go away. So I said ok because I’m going to Mexico in the morning! And they said its will be fine for Mexico. So the next day I’m driving to Mexico I get all the way past about San Diego and it still smoking! So I’m a little worried but thinking okay they said it should go away, finally I get into Mexico and my car shuts off so I’m freaking out cause I’m in Mexico! So someone help me on the side of the road jump my car I finally get to my uncles house, and my car will completely not turn on and it died right when I got there so the whole Time in Mexico I had to walk everywhere because my car wouldn’t work! so my car wouldn’t start so I had to stay an extra day in Mexico. So the next day my cousin jumped my car and I left back to Newport Beach. I finally get passed the border and I’m car completely shuts off emergency lights didn’t work nothing worked I couldn’t even turn my key it’s also was night time about 10pm and also my car was still smoking!!! This time a jump start wouldn’t work! Thank god I got over the border. I called AAA and had my car towed all the way from the Mexico border to Firestone on 17^th St. in Costa Mesa. Are used all of my roadside assistance because Fairystone screwed up! I entire car had oil all over it but I had no oil in my engine! All they did was give me a rental car, new oil change, and a really bad car wash! That’s all they did for me, even know they should have paid for AAA, and fixed my paint on my car! My car is ruined because Firestone didn’t put the cap on all the way. I still want my far fixed because they completely messed up my Mercedes!
–5 STARS!

Bad experience. A simple Oil change took nearly 2 hours after they were slow to begin working on my car at the agreed upon time. They tried to perform extra services I did not ask for without asking me and when I said to button it up, they did without ever telling me the car was ready as it sat.
I was never updated on the status of the vehicle. The staff was poorly trained and exhibited no customer service skills. They could not have cared less if I was there or ever came back. So I won’t.
Dan O.
Newport Beach

Had appointment for 6:30 for my daughters car because I work till 6 and when I got there at 6:15 they told me 8 – 9 pm they have a sign that says tires installed 59 min or less. It’s 6:45 car still in parking space not looking good. Been going to Firestone dealer in long beach for 20 years but changed jobs! My loss I’m stuck here! If tires didn’t have metal showing I would leave and go somewhere else. Don’t come here!!! Last time I came here they broke the nut on oil pan. Fixed it 2 hr later and offered free oil change. I should have learned my lessen!!!

These guys are the worst Firestone I have ever been to by far. I bought tires on March 23, 2013, only to be told (at another location because of the tire warranty) today while I am getting new axels on my car, they were not installed or balanced correctly. When they installed the tires initially, they «felt funny» so I called to ask what it could be and they acted like I was bothering them, but said to come by Monday morning. Of course it was inconvenient, because I work in Downtown LA, but I also drive 35 miles each way, so I wanted the tires to be safe. Sure enough, they had not checked the pressure on a simple tire install, plus the guy was a complete asshole. NEVER AGAIN and you should beware of these guys. It is no accident that some of these reviews are 5 years old, but they are all the same, BAD. so clearly they don’t care.
THIS REVIEW SOMEHOW ENDED UP ON RAMONA TIRE’S PAGE WHICH IS WRONG, IT WAS MEANT FOR THE FIRESTONE TIRES 17^th Street location.