Cos Cob TV & Audio

Bought an iPad with all the accessories and many Apple products from the Apple Store recently (just 1.5 miles from your little hole in the wall)…and, as always, tell anyone that asks to bypass your store and go elsewhere. You really did yourself a disservice, Sean. I Know SO many people who have asked my advice on where to buy electronics /​Apple products. Oh well.

Great local retailer that matched price to Amazon. Strong knowledge base from staff which helped me sort thru all the TV options. My experience was a positive one!

These guys are great!
Fed up with my ancient collection of a too small tv and stereo components collected since college 35 years ago, I stopped in to see how Cos Cob could help me. Tony helped me a low pressure relaxed way and gave me an idea of what was possible within my reasonable budget. Then he suggested that Sean the owner come by inventory my aging Rube Goldberg system. Sean explained how most of it was ready for Craig’s list or recycling — I couldn’t disagree.
Sean pushed the installation schedule ahead and Robert installed my new Samsung TV and Sonos in three rooms; now all of my music is coordinated and can be heard where we spend all of our time. Robert did a great job installing it AND training this 57 year old how to use everything!
It was even more than I had hoped for. Don’t waste your time at the big box — stop in and see these guys.

I’m lucky to live in an area where there are still small, locally-​owned businesses like this. You can walk in and get stuff done, talk to a human being and not waste a lot of time. I got my iPhone screen replaced there today. They did the same thing on my wife’s iPad about a year ago. These are probably small potatoes for them — I assume they make their real money wiring Greenwich mega-​mansions — but I felt well treated despite the modest tab. Being able to get in and out of a store quickly without parking hassles, lines, no-​nothing clerks and silly procedures is worth paying a little extra (although it looks like these guys will match chain prices). And it feels good to do business with neighbors. Next house move, maybe I’ll just ask them to install everything and save myself some grief. And, as another reviewer mentioned, it’s fun to droll over their beautiful McIntosh audio units with tubes! Anyway, great local resource — I’m glad they’re here.

These guys really know there stuff. Great service

I needed new RAM for my Mac and these guy are soooo nice and helpful and know their stuff.

I was thrilled with Cos Cob TV. My Mac hard drive ran out of space and the Apple store wasn’t that helpful — basically can only sell me new stuff. But Cos Cob TV offered to upgrade the hard drive at a very reasonable cost, and same day-​no appointment service. They totally knew what to do, and did fast and professionally. For me, a perfect service experience. I’d go back again for buying hardware and certainly for services.

While the punctuality of the project could have gone better, we waited close to a week to undergo the project, the professionalism of Cos Cob TV is second to none. I had recently undergone some major renovations and decided to take a friends advice in seeing Sean about what we could do about distributed audio throughout the home (we went the Sonos route). After a personal consultation he built a quote exactly to my needs and we only went off the mark a hundred dollars or so — which for the amount of work was done is quite impressive.
Needless to say I am happy with the service I was provided and their technicians were courteous and knowledgeable — a rare find these days among cable technicians who seem eager to simply staple to the wall and call it a day.

I bought my home theater setup before I knew about Cos Cob TV, but I asked them to evaluate my house for an upcoming wiring project. I had wanted to run speaker cable through the wall and reroute my TV and network cabling to a central location.
Sean came out to provide a free estimate for me, spending a good amount of time going over every aspect of my request. After considering the project, he offered some suggestions based on what I wanted that might make the cost reasonable while still achieving the result I needed.
He took some time to put together an estimate and got back to me in a few days with two proposals: One conservative and one all-​out.
In the end, I decided to do the work myself, so I can’t speak to the quality of their installs, but Sean was very accommodating and really helped clarify what my options were, provided me alternatives, and quoted me a fair rate for a laborious service.
I plan to do business with Cos Cob TV in the future, once I can no longer resist the call of their McIntosh electronics.

I went in to buy a flat-​screen wall mount for a 32″ LCD TV. The staff were helpful in helping me choose the correct mount, as well as selling me two heavy duty wall anchors (which I did not actually need for mounting my TV, and they did gladly take back). So I paid $ 110 for the mount, plus tax. A little high I thought, but they had it in-​stock right there. Now I know not to expect «internet» prices for a shop like this, and I’m perfectly fine paying a premium to an indie-​owned business for their knowledge and experience.
But once I got home, I did find the same mount available at several major online retailers for significantly less (around $ 50). I returned to the store to request an adjustment for what I paid (meeting in the middle between the online and retail prices– around $ 80), but I was declined any refund by the employee in the shop. Only after posting on Unilocal did Sean, the owner, get it touch with me and kindly offered me a full refund of the difference between the twp prices (about $ 50).
So in the end, I did get a good deal from Cos Cob TV. If you have any issues like this, you should contact the owner Sean directly, as he quickly resolved the issue to my satisfaction, as I would expect a local, independently-​owned business to do. Thank you, Sean.