Madewell Corte Madera

To me, Madewell means «casual but not trying too hard to be casual.» I wish that there was more petite-​friendly sizing, but oh well. I love the style, though.
Employees were very friendly in my experience here.

I am completely shocked by the lack of customer service in this store. If you need to return something, unwashed, unworn with tags and an accompanying receipt, but over the 30 days, do not go on a Sunday. The manager was completely unaccomodating, and simply did not care about the customer or trying to help, unlike Nordstroms (who will take any return), Pottery Barn, and J.Crew. Perhaps she was having a bad day, but her attitude and inflexibility made me never want to go into that store again. I would say the customer service level goes hand in hand with Zara’s, just not even existent and will find any reason to let you not return something. I went into J. Crew after to ask what they would do in this situation, and they said it really matters on who you get, not my lucky day.

I am utterly appalled by the lack of customer service and prejudice I have experienced at this store this afternoon. My mother and I went were met with associates who smiled sweetly while assisting us with our chosen articles towards the fitting rooms. The curtains were drawn across all the rooms and she tells us they are all occupied, putting my clothes on the go-​back rack.
We wait patiently for an unnecessarily long time before we finally see an associate open the curtains to all the rooms, only to reveal that they have been unoccupied the entire time. I then noticed an associate proceed to take the go-​backs from the rack and as she was nearing mine, I walked briskly over to ask about my room. When I finally get in, my mom and I hear shrill giggles with one mentioning that «they are inside.»
I love Madewell, but this experience was unacceptably unprofessional. I should have brought it up immediately when I sensed the foul play, but it was only until when I was being rung that I told off the associate at the register. I have worked in retail and I understand the shortcomings of the industry, but I just cannot believe the gall of these girls. Hopefully, they learn how to properly serve their clients for their sakes.

I absolutely love the Corte Madera Madewell! Last week I was in the store and a pair of jeans that I had been wanting went on sale. The girls working spent a long time calling different stores trying to locate these pants for me. After contacting many stores, we were finally able to order them through Madewell’s customer service center with free shipping! I’ve worked in retail for many years and I truly appreciate it when sales associates go out of their way to help you. The Corte Madera Madewell is customer service at its best and I will definitely be returning in the near future!

I’m writing this review because one of the other ones was so hysterical and confusing. I literally can’t believe she walked into the same store I have spent so much money in.
I just can’t believe its the same place, because I have never walked into this location without a friendly hello and a smile. The girls are super friendly and eager to help without making it seem like they’re selling me something. They’re dressed to perfection, and offer really great advice and a personable experience. It feels more like I’m chatting with a girlfriend than a sales associate. The store always looks perfect– I know the drill: finger spacing, perfect folds, no go-​backs, and they’re stellar at making it look easy.
Half my closet is Madewell. The high-​rise black denim is my go-​to pair of denim and I bought them like 6 months ago. They have maintained their color (the gal told me to wash them inside out on cold), and their shape.
The sale section is almost always an additional something off, and the newest items are just as cute as Anthro, but cheaper.
Sign up for their email list– not just the one on the website, but the one in-​store. They are super sweet– they email you when they’re having their additional off sale, a new collection event, or if there’s something specific you’re waiting for and it’s arrived.
Don’t underestimate the additional little goodies Madewell has to offer. I have a couple really great statement necklaces from here, and a super cute backpack that I sport to class.

I feed myself by folding clothes. I am a retail slave. I get it. Long hours standing around and pretending to be overwhelmingly excited at the pristine presentation of a table folded to perfection. That’s life and so we deal.
Let me first establish where exactly my concentration lies within this review: not with the clothing, but with the service. I love Madewell’s pieces. The style, collaborations, prints, colors and boots are to die for. I could walk in and max out a credit card with little to no regret each visit. I try to, I yearn to– but the lack of customer service hinders my undying wish.
As a retail regular, I’ve been in the business since 2006. Clothing to be specific. The past five years of my career have been dedicated to denim. Madewell is a clear competitor and the thought of my consistent presence inside their locations leaking makes my stomach turn. I can’t stay away though, their product is otherworldly and gorgeous.
I enter the store and am not acknowledged. I browse the front room, hold up a few items, fold them neatly as I found them (a strong indicator of a fellow retail comrade) and continue to make my way towards the back. I’ve still barely been glanced at. I find a few irresistible gems and begin to pile them on my arm and I continue to make my tour around the store. No one asks if I’d like to try them on. I stare head on at a sea of denim with mix matched fits and colors pondering their style and sizing. No one offers assistance or explanations. I look around for someone to let me into a fitting room and end up letting myself in. I sit inside the fitting room disheartened. My prior fire for the clothing is nearly extinguished and I head for the door.
Right before I cross the lease line I hear a muffled, «have a nice day.» That’s not to say the people currently employed are cold hearted and maliciously uninterested, but there is a certain level of customer service I’d expect for a retailer to earn my respect and faithful following. I’m still hopeful Madewell, I’m ready when you are.

Oh goodness, I think this Madewell location beats the one at Westfield San Francisco. It seems that this location, while smaller than the SF store, had more items and was generally better stocked. I had a wonderful experience at this Madewell, and was able to find some really classic pieces on sale. Also, the girls working were very friendly and helpful.
I believe that any future Madewell visits will be made at this Corte Madera location. :)

I went to this store for the Alexa Chung event and it was awesome! The store is clean, polished and so posh. The staff at Madewell was so helpful in finding the right purchases to fit my style! I left with a stunning scarf– probably the best selection in the entire mall– and the most beautiful fall hat. Love this store, I will definitely be back!

I received a postcard in the mail about a grand opening on August 30, so I was pretty excited that another Madewell was opening up in the Bay Area (also 15% off total purchase!).
I made the drive up and was a bit disappointed. The sales associates didn’t acknowledge us at all — for a new store, i didn’t get that feeling of enthusiasm to welcome their customers. The store seemed a bit smaller than the one in SF, but it was well stocked. It also seemed like this store wasn’t given as much fanfare as the opening of the SF store; there wasn’t highlights of local designers/​shops and unique items. I’m more of a J. Crew shopper, but was hoping a few items would entice me here, but there was nothing to tempt me (even with my little 15% off postcard on hand).
To compare, I would definitely go back to Madewell SF, but not this one.