Hertz Rent A Car

This is a tale of two rentals. First one in June was awesome. One major positive for Hertz is that the shuttles to and from the airport are often so there is no wait and the drivers have always been excellent. The June rental, the lady working the counter was friendly and helpful and efficient. I quickly in a car and on my way.
This Sunday I was again at Hertz. Again the shuttle was right there when I left the airport lobby. There was no line. The first thing I noticed was the clerk behind the desk seemed unhappy, Not sure if it was also because I used Hotwire. But she sort of grimaced. With no explanation, everything seemed to take a long time. She then said «we have to find you a car.» Ok. so what does that mean? And why? Was I supposed to wait with her? I asked «should I stand over there?» pointing to a waiting area. She shrugged. ;-/​
So then I wait 10 minutes for reasons I am not clear about. She goes in the back. Comes back out. Then tells me from across the room… «we have a car.» Well… I expected you would. I see lots of them on the lot. She says go to stall 723 and get that car… inspect it because you refused collision insurance and it is on you… and make sure you fill it up, it is full now.
Fine… where is 723? Never mind. I will figure it out. Get to the car and it a nice Chevy Cruz thing… one of the few cars named after presidential candidates. I get in… start it up. The tank is empty. EMPTY.
Argh… what to do. Seems best to not involve lot employees with other duties… she handled this, she should fix it. I get my luggage back out of the car and trudge back to the main office. As I entered the door… I see she is at her desk and nobody with her. She notices me coming back. I also note her personal items on the desk and she grabs them, turns around, and leaves out the back. Sigh…
I go back out to the lot and flag down someone who looks competent. I tell him 723 is empty. He makes a phone call to get someone to come fill the car. Crap. Now I have to wait in the parking lot for 10 more minutes. Not the end of the world… but all in all not the best rental experience ever.

Like Mary, I also had Steven deal with my reservation. There was an issue with my reservation and he was totally nonchalant about it. I have dealt with him previously and he was fine… but when dealing with a genuine customer service issue he was very unprofessional. Issue was not resolved and he said he was too busy to deal with it. Not the type of service expected from an international company. My advice would be try Enterprise 30 seconds down the road.

My daughter and her husband were enjoying the 4^th of July weekend with us in Coronado. There was a sudden death in the family and my son-​in-​law and daughter needed to get to Utah and then the east coast. I was able to schedule a rental from the Del Coronado concierge. The quote that was quoted over the phone was $ 100 the actual cost was $ 300 for the car rental one way to UT. They kept the quoted price and made a very difficult day a bit better. Great service!

I just rented a car to go to Texas and back. I worked with Steven, he was AWESOME! very nice guy… He went out of his way to find the car I wanted (I was dying to drive the Prius) I picked up at the Hotel Del and the transaction was fast and easy