Metro Auto Body

Been using Unilocal since its inception and never bothered to write a review until now. Didn’t get to thank Joe and Reid before I left. Thanks for the great work and service guys. They replaced the receiver and subwoofer in my Audi. The dealership in Jersey was incompetent but Metro was a breeze. I had to wait quite a while the first day but Joe was nice enough to offer me pizza and Reid bought me a bottle of water. Hospitality anyone?
Body shops are typically a pain in the ass but not Metro. Highly recommend these guys. They do good work, honest and hospitable.

My car was hit by a cab and the front left part was completely smashed. I never had an accident like this serious before so I had no idea where to start from. A guy from Metro came to tow my car and they literally handled everything for me!!! They communicated with my insurance company (GEICO), arranged everything for me and also got me a rental. I was so surprised when Enterprise came to pick me up at Metro and took me to their store!!! When I got to Enterprise, again, everything was already set up. People at Enterprise already knew I was coming from Metro and all I had to do was to sign a paper and take the key of my rental.
I got my car back like a week later and wow. it just looks BRAND NEW. I even passed by my car, I just never thought that would be my car! Then a guy told me that my car was parked over there and I just passed it. Trust me, the car looks like it just came straight from a dealer.
I am extremely happy with my experience at Metro. They are so professional. Customer service was just awesome and the staffs were so friendly and polite. Their mechanics are also incredible…
I’ve dealt with lots of auto shops in NY before for smaller problems but I always felt like I was being cheated. With Metro, I never felt like that everything was just crystal clear and fast. Now Metro is the only auto shop I trust. I am extremely happy. THANKS!

is the first time i write a review on Unilocal… but i have to say that metro auto shop is the best! i had a car accident 2 years ago and decided to take my car to metro. i was very happy with the work done. my mitsubishi outlander looked brand new!:) reid was very professional, the grandfather was funny and the patron was nice too!:) they made me feel very comfortable. thanks metro auto for all your help. .you are the best! !
kenia n.

I had a SUV that was recently involved in a side collision. The other party left a big dent on both doors on the right side as well as damaging the running board and leaving scratches all over the car.
Dealing with insurance was time consuming and stressful at times. However, getting the car fixed up was made extremely easy thanks to Metro!
They dealt with the insurance adjuster, repaired the vehicle and had it released in 3 days. When I got the car back, it was flawless. I couldn’t tell if the car was ever involved in an accident. Not only that, they throughly cleaned the interior. I could not be more satisfied with Metro Auto Body!

Got into an accident in manhattan on 3^rd ave.
My car was a total reck!
Metro auto body came to the scene and towed the car to there shop.
Next morning I spoke to a guy named Joe. He sounded very shady and sounded like he wanted to just make a sale on me.
He told me he can have my geico adjuster come on Friday (2 days later) to take a look and get an estimate on the car. I told him we can get an estimate but I’m still not sure if I want to leave the car by you or take it to BMW direct. He said it’s not a problem.
Friday came and the adjuster showed up gave us a 25k quote. I said to myself 25k is a big number and I never heard of metro before so I wanted to take my car direct to BMW. They told me if I take it out they are going to charge me $ 1500… All BS fees. So I was forced to use them.
Got my car back in 2 weeks and car is brand new! They even fixed parts that they didn’t have to and have the car a nice wash.
Reason for a 4 star and not 5 is because the way they dealt with me in the beginning by forcing me to use them with that $ 1500 fee to take my car out.
Overall car came out mint.
Thanks Joe and metro

Not sure about the negative review posted here… hard to believe… no specifics. These guys appear to be perfectionists. My car was damaged front and back and was returned to me like it came out of the showroom – not a blemish anywhere on the car… waxed inisde and out and the engine appeared to be steamed cleaned. They drove me where I needed to go after I dropped off the car. The place was great. My 5 year old car looks brand new. Thanks guys!

Best Auto body shop in NY. The staff knows their stuff and get everything taken care of when dealing with the back and forth of insurance companies. Completely satisfied with their auto body repair. My car
looked brand new! Fresh. Thanks guys!

These guys were so incredible!!! I thought my car was totaled and 22 days later I got it back good as new… Inside and out they detailed the car and delivered it to me in New Jersey! They made a traumatizing situation as drama free as possible. I will use these guys if, God forbid, anything ever happens to my car again! The best!

I can’t believe I’m about to write a glowing review about a body shop in NYC, but these guys actually earned it.
My BMW got side swiped by a truck on the West Side Highway a few weeks ago. While waiting for the police and the Geico tow truck to come, a guy from this shop drove by and pointed out the obvious – my wheel was bent off the axle and the car was not drive-​able (pretty sure his name was Tony). Despite my initial mistrust over his Capt. Obvious observation, and my natural skepticism (I’m a lawyer in NY, sue me), we had a very candid conversation about the damage. Tony assured me that his boss would do solid work, and quickly. Of course, I was still skeptical because this dude had just rolled up to the scene of my accident and was now waxing poetic about how his shop on Astoria Blvd would do right by me. Still, we kept talking, he was insanely friendly, and waited with me for the full hour and 15 minutes the NYPD took to show up (and subsequently blow off the idea of actually having to do paperwork).
Anyway, we handled the towing and release work while waiting — he had convinced me to try them out, even after I used my Unilocal app and pointed out that there were 2 terrible reviews on here — and my car was properly flat-​bedded away. instead of being towed. This is critical for an AWD car such as mine. I still felt like I was taking a risk, but Geico had already assured me they did work with Metro before and that the work would be guaranteed in any case. From then on, I got regular, daily calls from Metro A/​B to update me on my car’s status, even though I couldn’t hunt down Geico’s adjuster for the life of me. He took 10 days to arrive and appraise the car, but Metro A/​B already got in touch with BMW about the proper parts and were ready to do the work; hence they completed repairs within a week of Geico FINALLY getting things done on their end.
I must say, I was incredibly satisfied with the customer service. The work was fantastic, the car looked brand new, and they detailed it. My car had accumulated probably several hundreds of dollars of random scratches and a couple dents due to NYC parking that they gladly fixed for free without my asking. They also worked with Geico on adjusting some previous damage, and were able to give me a virtually new car. To top it off, they waived both deductibles for work that ended up combining 2 claims (so I was on the hook for quite a bit).
Overall it was such a fantastic experience that I’m going to recommend this spot to anyone and everyone. If you check out some of my previous reviews, you’ll see that this is truly high praise. I normally use my Unilocal powers to steer people away, instead of laying on additional praise. I’m still stunned, shocked, and surprised by the level of service I got here; I mean this is a body shop in Queens that I’d never otherwise come across even though I go to an absurd amount of Mets games.
Truly though, my car, my piece of mind, and my wallet all thank you guys immensely.

I just saw two previous Unilocal and I was blown away.
Unfortunately I had to use Metro on two separate occasions, despite the Yo Tony feel going into the place I could not have hoped for better service. My car never looked better and the repairs were top notch. I hope I never need to see them again, but I would never hesitate to use or recommend them.

Got hit by a yellow cab (go figure) with my 2011 Camaro in Manhattan and had to get it towed. A guy named Rocky that worked for this shop waited while I had my police report written up and came up to me once it was complete.
We chatted for a while and I decided to put my good faith in him. My car was flat-​bedded away on a new truck rather then dragged on a tow. When I got my car back, EVERYTHING and I mean EVERYTHING was fixed. The exterior as well as the interior was shampooed and waxed. I was completely shocked when the car looked like it came fresh off the lot.
These guys are there for your interests as well as your vehicle. They told me the shop has been around for like 3 generations in their family. After my experience with them I can see why they’ve been around for so long. Good work guys!

SHADY PLACE if you dont have full coverage and will do extra damage to your car