Fitness 19

I wish I could give 0 stars this place was horrible! First off the club is old and smelly and the area is crappy. The class room is storage room as well. Never enough equipment and the kids club was feeding my kids food without asking me. I cancelled my membership in December by letter as I was told to. They charged me in January so I spoke with manager Patrick who confirmed he received it and that they would reimburse me. Never did and come February was told the same by Patrick. Spoke with him 5 times on phone never got resolved was told to come on and I would receive a check. Went in check was not ready and the manager who told me he would be there wasn’t. I hear staff talking smack about him! I was told I would get a 60 dollars. When the check came it was 30 I called and was told that basically it’s my fault and their not paying me back!!! Worst club ever I went to la fitness and remember what a good gym is!
Here we are 2 mos later and they have done it again thought it was ok to de it 30 dollars out of my acct! I had to close it this place is just crap!

Patrick the manager is so professional and well liked by customers and employees. I see the way he talks to clients with concerns and is very professional. I also had billing concern and he handled it immediately. He talks to employees in positive but firm way way showing great leadership. When things are not clean he’s quick to notice and solicit help to get things done. He’s been there a long time and he’s like family with many people who come to this gym. Patrick deserves special recognition for always going the extra mile for the customers and making it such a fun place to visit.

Good gym for the price of membership. Equipment is kept clean. Restroom is kept clean. More than enough fitness equipment and resorces it get quality work outs at an affordable price for membership.

I go about 3 – 4 times a week as soon as they open. It’s not crowded, the morning Mon.-Fri. staff is 100x more service oriented than the weekend morning staff. Carolyn at the front desk is so friendly, I’d want her working at my gym if I owned/​managed one. My trainer Jimmy, is awesome. He has been working with me for three months now and I’m seeing great results. Granted, it’s up to me to follow my workout régime; he helps with what I need the most help with and that’s toning and technique. The gym is small but comfortable.
They’re starting a weight loss challenge which I believe is motivating for people that are already trying to tone and lose weight. There’s an incentive to doing it at a low cost.
Con’s-working out in the evening sucks. It’s way too crowded.

Worst gym, we have to keep checking our account constantly each month because this gym likes to over charge monthly! Just called and the person who answer the phone was rude! He didn’t even say thank you, or have a good day and slammed the phone down, I wasn’t being rude at all, he just told me we will call you back our computers are down.

To add to the bad reviews. This place has the worst customer service. I am currently sitting at a desk waiting about 30 minutes for someone to come help me. I called to cancel my membership and was told I needed to come in. I don’t understand what the difference was as it would be out of the way to drive over an hour back to cancel a member ship, but I’m here. Still waiting.
The machines are all crammed together and there is a hot stink in here.
I don’t think any supervisors for fitness 19 or management reads these reviews as I was coming here over a year and the customer service still sucks.
Still waiting…

Not sure how a gym gets better than this for the price! You can either spend a bunch of money for a super fancy gym, or go to an affordable, non-​nonsense place to get a solid workout in! The staff and trainers are very friendly, and will not hesitate to give advice and/​or a spot on lifts. The gym has EVERYTHING you need, without a bunch of fancy distractions. If you go to the gym to get a good workout in, you will love this place.

Worst customer service ever. Ide rate it 0 stars if I could. I have been going here for about 18 months and needed to freeze my account for 2 months due to major surgery. I called in Oct to square it away for Nov and Dec. I talked to Mgr Patrick and he said no prob, I’ll take care of it for you. Nov came and charge was made on acct. I called and called, left msgs and no help and no one would return my calls (all of this while in recovery, staples and stitches in me from hip bone to hip bone), I got no where. Dec comes and I get an alert on my phone I’m over drawn. They did it again, when my accounts supposed to be frozen. Still haven’t received my disibility, now I’m being truly inconvenienced for the second time when I was told «sure, no problem, I’ll take care of that for you». Called and talked to the manager Patrick, finally got him. He said he never received any of the msgs. Naturally. He was nice and showed empathy for my situation and wanted to go at lunch and deposit the amount back so I wouldn’t be over drawn, ok, great! I said ok, if it’s easier, just give me Jan and Feb free with the 2 months credit rather than reversing to my account, he said that would be great if he could do that and he’ll take care of overdraft at lunch. Guess what, that was yesterday. Checked my account this morning, he didn’t to jack again as promised. IF U CAN’T DO IT THEN DON’T OFFER IT. In Nov when I called, I said this is ridiculous I’ve just had major major surgery I should not have to be dealing with this stress right now and having to track you people down constantly, I’m just going to cancel, the snot nosed kid on the other line told me well if you want to cancel your account then you have to come in and sign a paper to cancel it I’m like did you not hear me I just had surgery I cannot move I cannot go anywhere. I don’t understand why it’s so hard for them to just do what they say their going to do. The facility isn’t that great, but what do you want for 14 a month, so I deal with it. Now I’m just so mad, so inconvenienced over this, I will leave and I will go to a gym right by me and pay more money. Principle. I will also be taking my Mom, daughter, son, ex and neighbor with me.

Front desk and assistant mangers are rude. I would rather drive to Mira Loma Fitness 19 then go to the Corona location. I go to the Corona location for the hip hop aerobics class. Besides that I try not go to the gym. The assistant manager and her front desk staff rudely interrupt classes. They disrespectfully talk about the instructors to the guest. They change rules with out posting or notifying customers and loudly, with facial expressions and hand gestures while explaining the new rules to the customers. They tell customers they can not bring children on to the club floor if they are not members and no children on club floor unless they are 12 years or older. The assistant manager brought her children who are under 12 to a class and onto the club floor. You pay a low fee at Fitness 19 Corona and get treated with little respect by assistant manager and front desk employees. Manager Patrick does not care. As long as his numbers are up he does not care that 5 — 10 guest are unhappy. He has 5 — 10 more potential guest to replace them. Some of trainers and all of the instructors are awesome. Fitness 19 Corona gets a 2, one for the trainers (Eddie, Jermelle and Pam) and one for instructors (Alleen, Monica, Marlene and Darryl). Without the instructors and trainers I would not go to the gym. Year around, any season the gym is smelly, hot, a sweat box with no circulation. The mat and weights upstairs are old, torn and dirty. The carpet is taped and has never been cleaned. Pam, does vacuum the carpet before her sessions. The stability balls, Bosu balance and medicine balls are visibly dirty.
Pros: Fitness Class Instructors
Parking
Bathrooms are usually clean
*They have recently added a variety of fitness classes

As small as it is, compared to LA Fitness or 24 Hour Fitness, this is a great gym. The membership costs are as low as it gets — about 30% the cost of those other gyms. I have been to many gyms, so I can tell you the equipment is as new, if not newer (or better maintained), than the equipment at the other gyms. It can get too crowded in the evenings, but it’s comfortable in the mornings and afternoons. The staff is generally nice (some more than others), never hassling you for training sessions or for referrals.
Don’t come here if you need a steam room, a sauna, showers, or basketbal l/​racquetball courts. They have a few lockers in the bathroom, one bench for two people, and that’s it. That’s probably how they keep the price of their membership low.

This is the worst gym ever the customers services is trash the person mane MELISA is rude and mind she hung up the phone twice. And the don’t explain the term and conditions for cancelation don’t provided a email contract and charged over and over my card went I cancel the contract

Gym is fine but to cancel the Month to Month membership you MUST create and send a cancellation letter certified mail, then wait to hear back if your cancellation is approved.
NOT COOL.
Ftiness 19: Change your cancellation policy and I will change this review.

If possible I would have given this company zero stars. It’s more about the corporate customer service versus this location.
I called in February to cancel my membership. I was talked in to putting the account on hold. What wasn’t explained was that after six months the account goes active. When I called to let them know my displeasure with this, I told in so many word, tough luck.
I would never recommend this company based on this alone. I have ended up paying over $ 100 for a membership that has not been used in the past 8 months.

The comments I read previously about the smell and heat at this place are all true! It stinks so bad like wet dog the oder is grotesque. Yeah it’s a gym so it’s bound to smell but I’ve been to plenty of other gyms that don’t have that stench. What makes it worse is that its so hot in there. The other night someone even had to prop open the back door to let fresh air in. I mentioned my concern to a staff member and he said the heat gives you a better workout, SMH. This place is too small and too crowded. Basic equipment nothing spectacular. It feels like there are bodies piled on top of each other. When you’re doing arms you got a dudes crotch in your face on the weight benches. I will never come here again dont mind driving down to La Sierra.

I have been a member here for a couple years since the 24 hour closed on main. Love it here! Everyone that works here is so friendly… The kids club too! Great staff. The manager Patrick does a great job keeping everyone happy.
This post is specifically for Gamy who is one of the trainers here. I came on a Sunday on accident right before they were closing (7:00 — not 8 like it says online!) and this awesome guy let me get a workout in as he got the gym ready to close! Yay!!! No attitude from this guy… Only positive always! He’s always professional and offers his personal training service without being pushy or obnoxious. I know I will sign up with him soon! Thank you for having great staff like Gamy!
Allison Snorek
Corona resident
Ps. It used to be very hot here. Better now! They have fans. Sweatings good for you anyway!

please turn on the air conditioner!!! It is so unbearable, we have to drive 20 min out of our way to Mira Loma. The staff is very nice and the equipment is fine but the temperature and air quality is so bad it makes our workouts miserable. I really think new management is in order.

Rebecca is extremely rude, zero customer service, attitude problem to the max! Avoid this gym. Read all the bad reviews and save your money and time!

I came here with a friend to cancel our membership after we decided to work out at the gym located in our apartment complex. We called ahead of time because we knew there was a 30-​day notice to cancel.
The person on the phone told us as long as we come in and cancel before the 15^th that we wouldn’t be charged again. So we went on the 13^th, but the person we were dealing with said that the billing for the cycle had already been prepared and sent out and that a refund is not possible. He briefly apologized and offered to write up the person we spoke to on the phone.
Obviously, that doesn’t do us any good.
There was no effort to arrange for a refund or improve our experience in any way.
Aside from that this location smells REALLY bad and the equipment is super basic and it’s always crowded. The Riverside (la sierra) location is a lot better.

I had a 1 week free trial for this place, and i didn’t like it at all. The gym is really small, and gets crowded so you usually have to wait to use some equipment. It also smells like sweat and B.O. which is understandable because it is a gym but i have never experienced this at other gyms i have been to. Monthly dues are $ 9 which is cheap for a gym and they have all the basic equipment so i guess its good for the price. On a positive note they play good music in my opinion.

I’ve previously had memberships at 24 hour fitness and LA fitness and comparing this gym to those big chain gyms the only thing positive I can say is the price is awesome. Around $ 9 a month you really can’t beat that. Sure there’s no sauna, steam room, racquetball and basketball court but how can you beat $ 9 a month. The equipment is the same, they have TV’s everywhere and the energy is always great for working out. I go daily and it is crowded and sometimes stinky but I just man up and do what I come there to do and workout. You will have the same meat heads here just like at any other gym. The place is small but convenient for me.