E & D Party Rentals

I made 2 orders with E & D for linens, tables, and chairs.
My first order with E & D:
The first linen delivery was delivered too early (this was a problem because the venue where it was being delivered was not open until the scheduled delivery time). I received a voice mail from Dinora telling me that she was going to leave without making the delivery if she didn’t hear back from me within 10 minutes. This would not have been a problem if the delivery was made on time.
The pick up was a huge problem. I was told that the items would be picked up on Saturday morning, so I made sure someone was home during the morning to hand off the linens. No one showed up, and no one called. I left a message for Dinora, and 2 days later she returned my call.
We set up another pick up for Wednesday night (again, changing my plans so I would be home for the pick up.) No one showed up, no one called. I left a message for Dinora, and 2 days later I received a return call.
AGAIN, we set up a time for the pick up, and on Saturday morning I made sure I was home for the pick up. NO ONE CALLED AND NO ONE SHOWED UP. I left another message for Dinora, but no return call. At 10:30 p.m. I get a phone call from Dinora, she is outside my front door and ready to pick up the linens.
I can’t explain how frustrated I was at that point. I would have canceled my second order with them if it wasn’t so close to the event.
My second order with E & D:
One week before the big delivery I called to confirm the order. When I confirmed the colors of the linens (something we had gone over in extensive detail during the quote) Dinora told me that she did not have the color I had ordered. After I read Dinora the Riot Act, she told me she would have the correct colors.
While confirming the order, I went over the width of the tables I needed (for the millionth time). Dinora told me that she did not have the width I needed (although my quote includes the width of all tables in the order). Again, after a long discussion she ensured me that I would have the correct table widths.
Two days before the big delivery I was informed that they could not get the chairs I wanted. However, they were able to substitute a better chair for the same price.
Because of the fiasco with the first delivery and pick up, I asked that they deliver the items 2 days prior to the event, so they would have time to fix any problems. I’m sure you can understand why I had no faith in the ability of this company.
The delivery was made late (big surprise), two of the tables were the incorrect size, and 2 of the linens were the incorrect size. This would have been a problem if I had not scheduled the delivery early.
The correct tables and linens were delivered in time, and I had no other problems.
In short, the lack of communication and failure to return calls on the part of E & D caused tons of avoidable headaches.
Because of the run around and flakiness, I will not use E & D again.