AT&T

The repair techs are always wonderful… I’ve met about 20 of them within the past year. If someone sneezes too close to the equipment, I have to call a tech out to get my internet up… u-​verse is shit. No other word for it. It’s wasted countless hours on the phone, only to have a tech come to fix it a day or two later. Time warner is coming out to replace Internet/​phone/​cable and I can’t me happier. And I’m saving over $ 100./month. Now to look into changing cell phone service because the mere mention of those 4 letter: AT&T give me anxiety.

First, I am kicking myself for changing from Verizon to AT&T. My entire experience has been beyond horrible starting with this store. I called when they were not quite open and they answered my call. I explain that I wanted to change to them and they open a few minutes early so I can change carrier. So far, good experience. Then I was told I would get credit for turning in my old cell, I thought great I will put it towards a new one. I was wrong it was store credit only. Everything I wanted they were out of. Even through the phone is in the store you can’t use it towards a phone. Interesting logic. He talked me into a tablet and told me it would be 10 a month for the service. What ever I been there an hour already sure lets do it. As I was setting up my phone I had lots of trouble. Now this sales man Rodney was no help. It took me 3 hours to connect my phone and I had to figure it out myself. I finally got to use it a few days later on a call and I dropped my call 5 times and if it wasn’t dropping it cut in and out. It was super frustrating. I NEVER EVER HAD THIS PROBLEM with VERIZON. Same area and crystal clear and I never lost a call with them. This was foreign to me. I call tech support and they ran some diagnostic and said it might be the phone to call Apple. As I was working on fixing my phone we were going through my bill to find out they are charging me 40 for data on my tablet. I freaked out and told them what I was told and they said the 10 are for people with out the unlimited plan. They would not budge and now I am returning the table and now out my credit and phone. (Sell your phone on your own; you will get more and less hassle than the store). After AT&T I called Apple. Apple run some diagnostic to find out that I had a dud phone just like I suspected. Time so far working on this 10 hours between the store and tec support. I tried calling the store to get my phone back and they never answered the phone again. I tried for 3 days to call the store. I would have gone down there but I had to work and couldn’t make it during their hours. Here what made it more frustrating is AT&T will not handle the warranty. I had to pay shipping to Apple for my new phone. The store was out. I got the new phone, the reception is a little better but nowhere as good as Verizon. I live in a populated area. I can’t believe AT&T can’t provide better cell service. I want to warn you if you have Verizon, do not change. They are by far a better carrier all around. They even handle phone replacement there. Total time working on getting my phone to work with all the calls is over 12 hours and AT&T doesn’t care. Real nice!

I wish I would’ve dealt with the wonderful Esmerelda mentioned in the previous comments. I had an absolutely terrible experience here with Lance. Not only was he completely uninterested in helping me, he did exactly the opposite of what I asked. The first thing out of my mouth this afternoon was that I wanted to upgrade my phone and felt a little dissatisfied with the cost of my monthly bill. I told him I was interested in exploring things that may lower the cost a bit. Lance did the following:
–Added $ 10 more data to my plan
–Added an additional line and handed me a «free» tablet
–Added insurance to my new phone (something I’ve never had on a single one of my cell phones in the past)
–Added insurance to the tablet that I didn’t want
–Told me he could use the commission when I insisted that I didn’t want the tablet
–Lied about the cost of the tablet, additional data, and insurance
Mind you, I am just an authorized user on this account. The account holder was not present, did not consent to the additional line, and my ID was never checked.
I left feeling unsure of my wireless plan and definitely not convinced that a single effort to save me money for was made. This man was openly in it solely for the commission.
I immediately drove to a corporate AT&T store in tears, where the man there helped me reverse everything Lance added to my account, return the stupid tablet I didn’t want, and file a formal complaint with the corporate office. In the end, the nice man at the corporate location was able to work out a plan that suited my needs and lowered my monthly bill by $ 45!
What Lance did was criminal and I hope his manager sees this.

Hello my name is Sean I went to AT&T to activate a phone for my daughter. Together as a family we have 4 AT&T smart phones. The sales rep there start to explain how he can save us money by adding more services does this sound familiar to anyone? He told me we should switch over all our TVs and save a bunch of money, lol… We told him we were happy with her TV provider but we would be willing to try out the Internet service. The selling point on the Internet service was exactly this, The AT&T rep said they will run fiber optic all the way up to my house. That was my number one… He also stated it would be $ 47 a month for 12 months… My wife said immediately what happens after 12 months Will the bill go up? The sales rep said oh no all you have to do is renew your contract and we would never charge you more money that’s the reason you switched… That’s lie #2… Lol fast-​forward two years later spotty Internet service at best half the time not working. Countless hours on the phone with AT&T apologizing. They want to charge $ 70 a month for a service that never worked in the first place. Now my neighbors Internet is not working and they ran a cable from my house to his helped house to keep this going cause their service is so bad none of our services are working. Bottom line worst customer service ever.
It is amazing to me if I treated my customers like this I would not be in business. We are switching to cable and hoping for the best. I wanted my voice to be heard for the thousands of customers that have been wronged throughout the years by AT&T.
sincerely
Sean Elfsten
corona ca

Great service, good people, I had questions and they got answered! I wasn’t sure which phone I wanted between the i6 and i6 plus and they helped me figure it out and land me with what made me happy! Thank you guys!

After our fiasco with DirecTV (see my review), we decided to give U-​Verse TV a try and consolidate U-​Verse internet bill together. From scheduling the service to follow-​up, everything went smoothly. Due to Easter weekend, the install dispatch crew was swamped and our installation was pushed back 4 hours. That’s okay, because they updated us every step of the way via SMS text and emails. The installer also called before arriving just to ensure we were still home. Actual install took about 40 minutes. The DVR and cable box makes recording and navigating TV shows and channels a cinch. We could even schedule and record TV shows and series online. We/​re thoroughly satisfied customers.
Pro-​tip: If you absolutely need to call in and speak with an agent, call between 8am-​5pm PST, M-​F. You will be connected to someone in states. Any other time, you’ll be sent to a call center overseas (India or Philippines).

Horrible service; an employee helped me with barely understandable English and he was rude. And after trying to buy my product after trying to return a charger that the same store sold me less than a year ago (it broke) he wouldn’t even discuss any warranty with me and then said his system was down and barley offered remorse. Pathetic, at best. Get rid of this consistently poor location, AT&T!

Awesome service, great customer service! Everything was super smooth, was in and out quickly but I didn’t feel rushed at all. Steve was really helpful and the entire staff is knowledgeable bout their phones. No pressure to add extra thing or buy accessories! Loved it! Will go back for all my AT&T services and tell my fam bout them!

This store is fantastic… always clean, the associated are helpful, and its always a quick in and out i would reccomend this store to any of my friends looking for an iPhone, Android, or any other AT&T product. I cant wait to get my U-​Verse here.

the store just open and i have never been so happy to walk into an At&t store but this store made my day. I will be going to this store from now on.