Advanced Body Solutions

Not at all happy with my experience with ABS at the Sports and Fitness Lake Norman location (I cannot speak for other locations).
Signed a contract for nine months and have been through five trainers. VERY disappointed. Managers mislead you when signing contracts and don’t take care of their staff. There has been 100% staff turnover at this location since I started there (outside of the managers). Don’t be fooled— it’s cheap, and you get what you pay for. Look for independent trainers elsewhere.

I had an issue with a trainer who missed more than one appt without calling to let me know and I also found out he was not certified. The manager at the gym said I would get 2 months refund and after a month of getting the run around with him I got the number for the main office. It took 2 months of constantly calling and emailing to get a reply from Cindy who always said she would call me back and never did. Their 100% money back guarantee is totally bogus. So after almost 4 months of going back and forth I have finally received $ 90 back. So bottom line. The trainers are not properly certified, miss appts without rescheduling, complete lack of customer service both on gym and corporate levels. Never received the information on the diet. Very unprofessional company.