Memphis Collision Of Cordova

Excellent staff! I signed paperwork and they did the rest! I arrived with an estimate from another persons insurance company. They made the insurance use factory parts on my Acura when the insurance company wrote aftermarket parts on the original estimate. Shop found additional damage and handled all the claim’s process. They cleaned my car and even touched up a scratch that wasn’t related to the accident for free! They are real people with genuine concern for myself, my time, my vehicle, and are true professionals. The owner took time to speak with me and expressed her gratitude for choosing her shop! WOW. Where’s that happen anymore. I like supporting local businesses and especially when they exceed my expectations! Hope I don’t need them again but if myself, my family, or anyone ask I’m sending them here!!!

The overall body work and paint match was okay. The customer service was good and they made dealing with the insurance simple. I have a big problem with the care for the overall work and cleanliness. They obviously kept my windows open as they painted my truck as it was full of overspray dust and other dirt and grime that blew into my truck as the did the work. When I went to puck up my truck I saw them trying to spray some of it out with an air nozle, very unsuccessfully.

Horrible service, no care whatsoever, just looking to get paid. You can find much better than this place

First off, I had the worst possible experience you can have at a body shop, besides your car actually being stolen. I took my car in with $ 600 in damage and they returned it to me with $ 1000 of NEW damage. Go figure. The initial repair was 3 days and the new damage took another 2 days. They had to repair a small dent on my wheel well, and when I got my car back, the headlight was chipped ($ 500 for a new one) and so was the paint around the headlight, the bumper was protruding about a ½ inch and the bumper was not flush. It looked like they tried to put my car back together like an Erector Set. On top of that, I never received a single phone call from a manager or the owner about the terrible damage that was caused to my vehicle due to their extreme neglect. The owner, Mike, never contacted me to follow up and apologize during the 2 days they had my car after they damaged it. He apparently does not take his business seriously and has no integrity or sense of business practice. Any other business transaction I have ever done where the person made a mistake, and in this case a glaring mistake, I have received an immediate apology/​remedy and most definitely a phone call from the manager and/​or owner. IT IS UNBELIEVABLE THAT THE OWNER, MIKE, NEVER EVEN CALLED ME! He didn’t even come out personally to inspect the vehicle the 2^nd time after they fixed their own damage done to my vehicle. Mike also still lives in the past and believes that good service a person tells 3 people and bad service a person ONLY tells 10 people. He actually said that to me. He obviously has never heard of the internet, where people can tell the ENTIRE world. The absolute worst service I have ever received in my entire life. Do yourself a favor and please tell 10 other people about the bad service from this place so Mike can retain his pride and wishful thinking.
I recently realized that a screw is missing from my bumper and a small ding has been added to my fender thanks to their incredible service they provide. I WONT BE GOING BACK EVER!