Kroger Food Stores

Bad customer service and floor managers, who show no empathy or want to make things right for customers. Will never set my foot in this store again, not worth my money or time!

This Kroger seems to be typical for the area. It has been remodeled more recently than the store at Trinity and appears to be cleaner.
As in most Krogers, you have to pay attention to expiration dates. I have many times found items that have expired.
So far we have found the cashiers to be very pleasant. We both wish we had more choices in brands — many items are available only with the Kroger brand which is not always the quality we were looking for.

My most disappointing Kroger experience happens here. The lack of competition makes them not care about customers. From now on I will drive out of my way to give my business else where. A manger named Rex Blintz was utterly unprofessional.

Store manager, Ms. Batey, lied to me when I inquired about what happened in the store parking lot (news trucks were outside interviewing customers). Straight up said she didn’t know. Asked a store employee and was told the truth! So you’re telling me a store employee knew, but a store manager did not? FAT CHANCE. Don’t lie to your customers.

The worst customer services, management team that I have shopping. Very rude! Very not friendly at all! Do not go there at all.

I regularly shop at Kroger because it is the closest grocery store but lately my mind is changing. I think the limited competition has them not caring about quality or customer service. However, I will never come back to this location again. We have been in here three times out of convenience and I wish we would have learned after the first. Every time we go in you cam immediately smell what we think is old rotting food that must have fallen behind shelves and never cleaned up. The place always smells bad and is never clean, at least all three times we have been in. We are not going to give this place a fourth chance.

Ugh, this place. Why am I not giving it one star? Because it at least gets the job done if you want to go grocery shopping. But seriously, if you want to go to Kroger, just go 3 – 4 minutes up the street to Kroger Trinity. It’s way better. Despite the renovations to this store (Kroger Dexter, the one I’m reviewing), it’s gone way downhill.
The staff? Ha, good luck finding anyone unless you’re right up by the front area where the registers are. If you’re in the other 95% of the store and can’t find something (since their renovation they shifted everything to different parts of the store and haven’t put new directories in the carts)…you’re on your own. And no, not everything is obviously listed up top. Not to mention if you’re by aisle 2 and what you want is at aisle 12, that’s a lot of back and forth and wasted time.
The security. They’re so rude. Okay, any Kroger I’ve been to in any city has two entrances. Ever since this one opened, they’ve always closed one entrance, so I’m used to that. Back when they were open 24 hours, they closed the secondary entrance at 9 pm and also had a sign up. Now? The MAIN entrance gets closed when they want to (seriously? The main one??) AND they close the second door of the secondary entrance, meaning everyone coming and going has to bottleneck from one door. There’s multiple security guards, and if they have to close almost every door (imagine trying to evacuate everyone if a fire broke out on a Saturday at 7 pm — seriously, they close every other door that early)…you’d think it’d be against fire laws to not have a second entrance open. This all makes me feel less secure.
One day, I was seriously two steps from the main entrance, and a security guard locked the door in front of me and told me to go to the other entrance, huge cart and all. Like I said, they’re rude. Behind me was a man in a wheelchair, I nearly ran into him trying to turn around, and the guard refused to tell anyone the door was locked. Apparently it was my job since he already told me!
There have been times I’ve gone to U-​Scan with a standard amount of groceries (keeping in mind U-​Scan means… I’m going to scan the items myself) and been told nope, I have to go to a register. There was one register open with five people already in line. No customers at U-​Scan. Instead of what should’ve been a quick in and out trip turned into waiting in line for ages, and no one could understand why they (it wasn’t just us) were being directed to the register.
Some of the items’ stocking locations is just baffling. I remember walking down three aisles trying to find a cleaning product. Like… was it with the Clorox and such? Or the Dawn? Maybe the Windex? It was a mystery.
Finally, the customer service desk… ugh. The girl that is usually there is just plain unprofessional. She will scream across the entire store (there is a phone to page people, js) to talk to someone. And it’s usually about random stuff. But if you have a question like, can I request something to be stocked or find out when something will be back in stock… no.
Like I said, just go to Kroger Trinity. Same prices, same hours, pretty much all the same items stocked, way better service. They’ve got a gas station there too so I really am struggling to think of anything the Dexter location has that the Trinity location hasn’t.