Touch of Class Day Spa

Beautiful place! There are facials are so rejuvenating! I am bringing my mom for mothers day!!!

Horrible experience!!! I purchased the couples retreat which includes a 3hr package for my husband and I to celebrate his 40^th birthday. We arrived on a Monday excited to indulge and relax. The first impression was the «spa» was a little dated and kind of had an odd feeling, however, we continued. During my massage all I could hear was construction outside with no relaxing music to try and drown out the workers etc. The therapist didn’t even drape me when it was time to turn over. I felt as though she didn’t know what she was doing. I would have walked out if I wouldn’t have my husband with me. I continued in hoping it would her better. The full body scrub was completely awkward and not relaxing. The rain shower is an old outdated creepy shower. We were offered seasonal fruit which was nice but felt rushed. I continued to try and remain positive and was looking forward to the infrared sauna only to receive a knock on the door less than 5 minutes into unwinding in it. We then went to receive our facials. My therapist offered attempted to upgrade me for $ 30 more to receive a pumpkin mask. After spending $ 450 for the package one would think they are getting the best offered. It gets more interesting. The therapist placed a cheese cloth over my face and started applying layer and layers of some substance on my face until I felt like I couldn’t breath! She never asked me if I was comfortable at any point. I started to feel extremely claustrophobic to the point I ripped it off gasping for air. I got up and went to registered completely shocked of what was actually happening. I expressed my concerns to the front desk lady who appeared kind and informed me the the person who was giving me the services was the owner/​manager! Again, I didn’t want to upset my husband who was in room, so I paid and ran out of there the minute he was done. I did receive a call the next day from the owner and I was very honest and direct with her. She offered a free massage and facial with another therapist but I declined. I will not go back there EVER again.

Redeemed two groupons today, one for myself and one for a gift for a friend. Got the full three hours of treatment with no waiting or lag time. Magy was wonderful for the facial; I would return for her alone. Computers might make life easier for them, but it seems like a pretty small operation. There was no asking for tips up front, and I was told it could be cash or credit card, before the treatments or after. Not exactly close to my house, but I’d make the trip again.

I left this «spa» unhappy & definitely NOT RELAXED. Let me start off by saying this spa package was supposed to be a Mother’s Day gift from my fiancé. I was finally able to use it bc I can only go on a Sat afternoon. I’ve never been here before bc I saw the reviews & they didn’t seem compelling enough to make me go in & spend my own $ there but since I was being gifted w/​this spa day I felt OK w/​trying it out. So I arrived promptly at 1pm for my appt. Upon arriving, I was greeted, but not dealt with right away. While I was looking around I noticed the entrance area looked fairly outdated… When the woman at the front desk was ready to deal with me she asked me if I had my Groupon or gift certificate, which I stated I had neither because my fiancé had called and put his credit card number down to reserve an appt for me for the mothers retreat pkg. She seemed confused & that kind of annoyed me because I feel like somebody should’ve known what was going on. After waiting about 10 minutes, I was brought to a room in the back to sit and wait for my aesthetician to get the room ready. I would assume if I had an appointment that this should’ve already been done or they should’ve started me off with the massage instead. I literally sat there waiting until 1:24 before my aesthetician called me into the room & by the time The facial ACTUALLY started, it was 1:30. The aesthetician, Sylvia, said that she had been running late & that’s why I didn’t go into the room until 1:24. TACKY… This by far was the worst & weirdest facial I’ve ever had, and I’ve had a lot in my life. They don’t use steam & she kept her gloves on for most of the facial. She kept pinching my face in weird ways giving, I guess, was her version of a face massage-​to which I have never experienced anything like that before, someone pushing & pulling on my skin during a facial. She also did the extractions with this weird machine that felt like it was scraping my face, and which didn’t extract ANYTHING. The facial went incredibly quick AND she forgot one of the services that was included in my package, the decollate mask. Another strange thing I should mention is that they don’t have a main area of lockers where you can put your things, instead, there’s a locked cabinet in each room. So, you have to lug your things everywhere you go. But thankfully bc of this, I was able to note the time that the facial finished, which was 2:07! I have NEVER in my life had a 37 min facial. Especially when this facial was supposed to be 55 minutes! Now instead of knowing where I’m supposed to go & having me wait somewhere serene, (which honestly is no where bc the place is a little too bright as far as day spas go…), I was brought into another service room that was not being occupied at the time. The girl that was going to be doing my massage came in & told me that she would be a couple minutes because the room wasn’t ready. Again poor time management for a spa that should be used to handling multiple clients. So, when I went into the room Megan was my masseuse & she was very sweet & she did a good job, so I can’t knock her. Before she started she asked me what I was doing & I was under the assumption that she should already know this– but apparently upfront there was confusion on whether I had a Groupon or not. I also asked Megan how long a facial is supposed to typically last there, & she said about an hour so I let her know that mine was 37 minutes & I was really upset by that. So Nora (the owner?) came in & said to make up for the time she would give me half an hour reflexology. I guess that was better than nothing, but to be honest I was looking forward to the facial more than anything else in the package. Again the massage went fine, Megan was good, but what I found odd was that the loofah scrub that they do is on the same bed that you get a massage on. It feels really weird & icky to be on a dry bed getting liquid poured on you, loofah scrub rubbed on you & then you have to get up & take a shower. I’ve had body scrubs before where you go into room & you’re on a special bed where there’s a showerhead over you and a drain on the bed & you’re rinsed, scrubbed & then rinsed off all on the same bed. So weird. They also should save $ on their seasonal fruit plate & give you something different bc it was gross. Who puts chocolate fudge on a fruit plate? If anyone says they had a good experience at this spa and that the facials are great here, they have obviously been receiving some really awful facials elsewhere and I feel very sad for them. Unfortunately my fiancé paid full price for this crappy, wasted day & to be honest, it isn’t even worth the Groupon price either! You can seriously get better spa services at a beauty school, and that’s not saying much. Save your $ & go to a place where you can have a much better experience, higher quality products, & way better customer service. Unless, of course, you enjoy wasting your time & lighting your $ on fire.

I came to this SPA for the first time to get a microdermabrasion facial I got a Groupon for. First impression was good, the receptionist had a little bit of a hard time expressing herself but she was pleasant enough. They don’t have computers that I saw, and all appointments are entered in an old school appt book, and ‘files’ are kept in flashcards. Pretty low tech for the location, but hey, nothing wrong with pen and paper right? I got here right on time for my appointment, I was given a form to fill out, then was ushered to a room right away. My esthetician was Silvia, and she was very nice and professional, the whole facial lasted about an hour, and I saw results right away. I ended up buying a package for three more facials, I will keep you all posted.

I called to make an appointment and the woman on the phone was very abrupt and unhelpful. My friend recommended the place, I still made the appointment thinking maybe the receptionist was having an off day.
On the day of my appointment, when I arrived the woman at the front desk named Nora was again very abrupt and unhelpful. She made me pay in advance with gratuity and after I paid told me that next time I needed to pay in cash. This seemed very weird to me. I am not going to come back.

BEWARE of this business, the name is «Touch of class» day spa and the receptionist is far from having any type of «class» at all! I found an amazing groupon deal and decided to make an appointment for myself and my mother as well for we have the same birthday and just speaking to the receptionist left a bad taste in my mouth, to the point where I called groupon the same day of getting off the phone with this lady and demanding my refund! Which Groupon was more than happy to do after I expressed to them how such a horrible business with the most disrespectful customer service shouldn’t have the privilege of the exposure and revenue that groupon customers bring in being that many people buy from groupon! Finally, I’ve called to make my appointment and after her expressing to me that they are closed on Sundays she had little to no patience expressing to myself when they had open availability saying to come in on a weekday, like many people I WORK MON-​FRI that is not fitting to my schedule, then asking when is the next available Saturday speaking to me as if I was slow since I tried to work with her since I wanted to really become a customer of this spa. The next opening they had was a month from now! Then when I decided to book the appointment from now she then stated someone had to call me back to book the appointment because it was too ahead of time and gratuity had to be paid before I received the service??? Ok that should say enough! Long story short I am glad I got my refund back and please avoid this spa at all costs! The receptionist is a bad look altogether for that salon being shes the first person of contact on behalf of that facility

called asking about groupon special. very unprofessional on phone and was immediately told they would call back in 10 minutes. i never received a call back.
Be careful of buying a groupon with this company

BEWARE OF SCAM. I bought this groupon thinking I was getting an amazing deal, like most people. When I got there I was shocked to find out that they REQUIRED a 60 $ tip before I received any service. Are you serious? I don’t allow anyone to tell me how much I should tip, furthermore that brought the price of my service up to 219 $, and mind the regular price is 225 $. It’s a big scam. I could have went to any other place around and paid that same price, the point of this groupon is to save money. Save yourself the trouble and just cancel this trip to the spa. But maybe you wont mind paying for a tip before you get your service, but if you’re anything like me, you’ll walk out with a receipt in hand. I’d rather save my money, im going to another spa that has all the upfront pricing instead of trying to scam people into a forced tip. If the service merited 60 bucks I’d have no problem tipping that amount, but it could have sucked and they would already have my money. My impression was that they are obviously money hungry and unprofessional in that sense. The clerk was not very nice either, she made me feel like i wasn’t worth anything because I didn’t want to pay that 40% gratuity. Wish them well. Beware. Happy Birthday to me.

Amazing! Angie is incredible. So relaxing and great service. Excellent microdermabrasion. Everything you hope to get in a spa.

I had a Brazilian wax by Patricia and she did a great job.
She was very gentle and used a combo of hard and soft wax.
Patricia engaged me in conversation and made me very comfortable.
It’s crucial to be relaxed and be able to bond with your esthetician because if not you won’t be comfortable, causing more pain (I’m speaking from experience).
She was very meticulous about making sure I was pleased with the outcome, and I was. The room was very peaceful and you are able to hear the waterfall outside which is very relaxing.

I have been there several times for a massage and always enjoyed it I also get a body scrub and back way at times.
Great service

This is a great spa and the price is hard to beat. When I tell my friends that I am getting a massage, facial, body wrap and reflexology all for less than $ 150 people are amazed! I drive all the way from Boca to this spa because it offers great services and a soothing atmosphere. I love the massage therapist Maggie there. She applies great pressure to my back and I love the pumpkin face peel. My skin always feels amazing afterwards. I would definitely recommend this spa.

I bought a Groupon for a spa package here a while back. For $ 129, it included a 55 minute hot stone massage, 30 minute foot massage, 55 minute facial and body wrap. Of course, upon buying it, I promptly forgot about it until I got a reminder email that it was expiring soon. Thankfully it was easy to make an appointment for the next weekend (my birthday weekend, no less). I was concerned after reading the reviews on here, but my worries were unwarranted, since I had a very relaxing experience.
Upon entering, I was promptly greeted and handed a one-​page form to fill out. After doing so, I was brought back to a quiet waiting room, and given a nice glass of hot tea to sip while waiting for my massage therapist. The gentleman from the front desk returned two minutes later to wish me a belated happy birthday, since he saw my birthdate on the form, and told me that he would give me a little something on my way out.
My massage therapist, Patricia, came to get me, and brought me to a room overlooking a courtyard. She assured me that the windows were tinted and no one could see in. This massage ranked up there as one of the best I’ve had. She used a perfect amount of pressure and spent a good deal of time on my shoulders, since she could feel knots there (without me even saying so) and worked on them until they disappeared. I’ve never had an hour-​and-​a-​half long massage before (obviously the hot stone and foot massages are combined), but I felt like I could have practically floated off the table. The only downside was that the walls were rather thin. At one point, I could hear a conversation going on, and towards the end there was a woman in the next room who had a prolonged coughing fit. It wasn’t terribly distracting though… and again, this was a fantastic massage, so I was still a happy girl.
I was then brought upstairs for my facial and body wrap with Angie. She was nice, but I’ve had better facials before. They didn’t use steam here, which I missed. On the plus side, the extractions didn’t hurt at all. She used some sort of machine that I’ve never seen before for it. I was still so relaxed from my massage that I’m almost positive I fell asleep during the mask portion of the facial :) For the body wrap, they use a cream that has a hint of menthol in it and vigorously rub it into your skin on your arms, abdomen and thighs. After applying the cream, you are then wrapped with saran wrap, which you can cut off at home. Now, I’ve only had one previous wrap done, which was completely different than this, so I have no real opinion on this procedure. No idea if it actually works either, so I don’t think I’d pay for this on my own.
When I was all finished, the gentleman at the front told me to choose any of their soy candles for my birthday, which was very sweet of him. I really enjoyed my spa day, and I would absolutely return.

My girlfriend bought a Groupon to treat me to a pre-​wedding spa day. We had a time set but that day the masseuse called and postponed us by 30 minutes. Not a good start…
When we arrived the front desk was completely fluttered and unprofessional. Definitely not the way you want to be greeted when you are trying to have a relaxing spa day. She asked us for a print up of our Groupon and I said Groupon encourages their users to show the voucher on the phone to save trees. This blew the front desk girl’s mind. She hated it. She couldn’t stop saying «these girls didn’t print the Groupon because they are going green». It was really, really annoying.
Finally some other lady comes up front and says its completely fine and a lot of people show the voucher on their phone.
Fast forward to our spa service: The room was nice and I like the ambiance they create. However, my massage was not good. She was not hard at all. I just figured it was like this for my girlfriend too but afterwards she said her massage was great. When you are getting a «couple’s massage» both masseuses should be equally competent.
My girlfriend is from Orlando and when we were leaving they asked if she was the one from the area and she said «No, my friend is the one who lives around here, I live in Orlando.» The staff looked shocked. It seems to me that they wanted to give the «local» the good massage and didn’t really care if the out-​of-​towner got the crappy massage experience. When they realized they switched us up, they seemed disappointed.
Guess what? Maybe if my massage was good, I would recommend this place. But since you only gave one of us a 5 star massage, I have to say «Poo Poo on YOU».

I just went for a couples spa day with my wife. Let me say this first. The people who complained about this spa were very nit picky. The groupon price of $ 125 for a one hour hot stone massage, including an additional 30 minutes of reflexology (90minutes total) plus an hour long facial, and a slender wrap, was a great value.
I have never had a facial before, but my wife said it was a great facial. The therapist that did my facial asked me if I wanted a back exfoliation instead of the slender wrap. What a treat. This was the last 15 minutes of my 3 hour spa day and it was GREAT. Like another light massage.
I have to agree with some of the comments about the décor. It was a bit strangely decorated, but all in all the spa was very tranquil. The therapists bent over backward to accomadate us.
Let me also say that you may need to ask before the therapy what you will receive. We were about to have our massages seperately until I reminded the therapist that we had scheduled a couples massage. The quickly switched us to the upstairs room designed for two people.
The complaint about the reflexology caused me to ask about it prior to the one hour massage, and she politely explained that there would be 30 minutes of reflexology in the middle of my massage.
At full price, this might be a bit expensive, but in reality the quality of the services was great and I would definitely recommend this place if you can get a Groupon

I went here on a Groupon I received as a gift. It was the bargain basement of spas. The service was slow and they seemed unprepared for my visit, although I only saw one other patron there. It is located in an office building where all of the treatment rooms have open (no blinds/​curtains) windows. They claim that no one can see in from outside, but there were several people walking past outside either looking (or trying to look) in the windows. The photos on the website of their fountain and courtyard are outside in the courtyard of the building, several spots down from where the spa is located. Like another reviewer, I also had the ‘slender wrap’ which involved some slopping on of some strong camphor smelling crème and literally wrapping with saran wrap. I asked to forego the wrap but the tech was set on doing it. I ripped it off in the bathroom as soon as she finished putting it on. The massage was ok. The facial was no more than a face wash. No steam, no cleaning. Products were standard drugstore brands – neutrogena, coppertone, etc. No spa products.

I had a Groupon for a spa package. The décor is a little odd (one of the waiting rooms is kind of like being in someone’s kitchen) but things appear to be clean. Staff is very friendly.
My package was supposed to be an hour massage, an hour facial, 30 min. reflexology and a slender wrap. Massage was good, facial was not horrible but far from the best I’ve ever had, slender wrap was 5 minutes of putting cream on me and wrapping me in Saran Wrap and sending me home. I was not aware that I got any reflexology, when I asked about it, they told me I got it. How good could it be if I wasn’t even aware I got it?
Overall, it wasn’t horrible but it was an expensive Groupon ($ 129) since I usually pay $ 35 for a massage and $ 35 for a facial. I won’t be running back.

Let me start by saying that I only wrote this review because I constantly get emails from them as a reminder of the terrible time I had. Enough was enough and I have finally attempted to unsubscribe and sent all that this review contains to them in an email. Of course, they did not respond. My friend and me had a terrible experience here. We received body wraps and facials. The lotions that were used for our body wrap were expired or a different one than they were used to usually using and burned us. At first my friend thought I was being a baby when we were sitting in the sauna but then I had to get out and have someone rip the wrap off of me. My friend was soon to follow. We had to have people help us wash it off and then ice us, and our bodies were covered in what looked like bright red abrasions. We had already scheduled a facial so still got it, and they put us on heated tables which made the body wrap lotion re-​react. Afterwards they had the audacity to charge us for that terrible experience! This is the worst experience I have ever had at a spa and terrible customer service. I DO NOT recommend this place unless you want to have a terrible time.

I took my sister here for a birthday facial/​massage. My sister enjoyed both the massage and facial.
I was annoyed because I made an a appointment for a certain type of massage as advertised on the website. I called to confirm the appt and the services. When we asked the Salon director what kind of massage my sister was getting, she proceeded to tell my that it wasn’t the type I requested. I was confused because I had called to make sure. She told me that the person answering the phone doesn’t know anything about the massages. I had to ask for a receipt twice, communication is pretty bad at this place.