Firestone Complete Auto Care

Quick look rating: ⁴⁄₅ Quality, ⁵⁄₅ Service, ⁵⁄₅ Experience
I’ve used this place for service a number of times a while back and I always thought their service was top notch!
To note: This place is hidden, I’ve tried to add some pic’s that will help you locate this place!
I believe Rick is the one who helped me out! He was always treated the folks that I noticed and myself very kindly!
I liked the fact: Drive up and get an estimate on the cost and time!
To note: I have not been there in a good while. (I would recommend them, if their same standards are the same or higher!) (Personal note: Stupid writers block)
Personal note: (Do look at other reviews of folks that have a number of reviews/​friends/​pics and have a kind heart!)
I would try them again!

Preface
This review is for Firestone’s car repair services ONLY. This is by no means a reflection of my opinions of their services for tire installations, oil changes, alignments, etc.
Update
I’m going to have to update my review after getting a diagnosis from a second and third opinion. My tires were completely fine. Additionally, Firestone had suggested I replace both the front and rear rotors due to a squeaking sound from my brakes. The rotor replacement would have cost me a pretty penny (~$ 700 to be exact). After consulting with my boyfriend and the internet, I was shocked that they didn’t recommend shaving down /​smoothing the existing rotor, the typical remediation whenever rotors are warped. Complete, new replacements are rarely the first solution.
I’m very glad to have gotten a separate opinion as I found out only the front rotor was truly warped and the brakes were only squeaking due to the after-​market parts that Firestone had used when they installed my brake pads from a previous visit. Admittedly, the separate service shop said the brake pads were perfectly new but the chemical composition of the pads were causing the squeaking. When it was all said and done, the other shop completed my brake work (complete front and rear rotor shavings with brake pad replacements) for only $ 400, a savings that I greatly accepted and has even more diminished my confidence in this Firestone’s ability to properly diagnose and repair my car.

Had a tire tread separation on 121 on a Sunday while driving from Austin to Lewisville to Fredericksburg and back. Had a tough time finding an open tire shop, but these guys popped on my radar.
The folks here replaced and aligned my tires and got me back on the road within an hour. Did not overcharge, though manager on duty was pretty concerned with how the Cowboys game was going (otherwise no-​nonsense). All in all, felt like these folks were straight shooters — little fuss, and back on the road I went.

Worst service ever! The manager is very cocky and has no customer service skills! Went in for a tire rotation and left the car for several hours but later found out that they didn’t rotate the tires. One or two occasions me and the wife talked to the manager and received a very bad attitude. We were asked to plan better, etc. He never was concerned with how they missed rotating the tires. Very disappointing. Wouldn’t recommend using this location.

The guys at this location are honest and detailed. They took care of me promptly and gave me several options to take care of my problem. They even printed a diagram to explain my problem in a way I could understand. After going to 3 different locations for the same alignment issue, I’m glad they finally got me squared away.

These guys are always fast, accurate, helpful, and eventhough you feel like they should have used lube on you too because your wallet is empty… atleast your car now runs to get to the bank to get back to get back into it.