Textbook Brokers

University bookstores are the devil’s workshop. Everybody knows that. Yet, it seems inevitable that for any higher education-​bound youngster, these establishments are a necessary evil. In this instance the effects were felt by someone dear to my heart.
My S.O. purchased a subscription to UCA Chalk and Wire (the online system UCA uses to collect, evaluate, and store key assessments for accreditation purposes) through Textbook Brokers in Conway. With a receipt, grant funds would cover the expenses and allow her to renew that vital subscription without going out-​of-​pocket. However, she never received one because her purchase was made over the phone with a debit card. When it came time to renew, her first stop was the Farris Rd location, to obtain the receipt this place could surely pull up and make a copy of.
With the help of a customer service representative that could easily be mistaken as an adolescent, she was informed that Textbook Brokers did not have her name on record, which means she would not be provided any sort of backup proof-​of-​purchase, and that the charge to her card would have come from Textbook Brokers. «I’m incapable of understanding your plight and doing everything in my power to help you, valued customer. Oh! And the sky is blue. And stuff,» to paraphrase.
Luckily, my S.O.‘s grant advisor is taking care of the situation so she isn’t paying out of pocket. No thanks to this place. I know of pawn shops that are more reputable and have a better understanding of customer value and retention and are capable of providing RECEIPTS on request. Very dissatisfied.