Lupine Pet Company rocks! Not only do they have an amazing selection of collars, leashes and harnesses, they truly stand by their promise«Guaranteed Even if Chewed» and more! My Westie chewed her way out of a harness, not once, but twice!!!(Until she was properly trained not to do it :-)) Both times I sent the chewed up harness back to them and, no questions asked, they sent us brand new ones! But that’s nothing. This week they had me speechless. I bought Lupine collar for my rescued cat. I honestly don’t know what he did, but he must have been trying to get his way out of it and must have been rubbing it against something. The collar was frayed beyond recognition. I completed Lupine EZ return form online and along with picture of the damaged collar on Monday night. On Friday, yes– the same week, we received a brand new collar in the mail. Thank you Beth! In my opinion, that’s an outstanding customer service. I also buy their products for my well-behaved greyhound who does not do any chewing or rubbing because I know their products are of great quality and will last a lifetime under normal conditions. Lupin Pet has my business for life!
Colleen D.
Place rating: 5 Troy, NY
Guaranteed even if chewed. I didn’t believe the guarantee, but I bought the collar and leash because I liked the pattern. My sweet Dobie-Pittie has decent manners for a 1 year old rescue pup: rather than barking, whining or pulling when she is ready to leave some place, she chews on her leash; charming. It took 3 instances of her becoming bored with the outings I took her on(apparently she finds going to dinner and sitting at the sidewalk café to have a 2 hour entertainment value) for her to put a marked dent in the lead. I mailed it back and got a new leash 4 days later. Really, Guaranteed even if chewed. If you don’t have a leash chewer, the items should last for the dog’s lifetime. And the colors and patterns are cool too!
Lindsay A.
Place rating: 5 Buffalo, NY
My little dog Bridget is a major chewer of pretty much anything that will stay still. In her 1.5 years she has chewed through more things than I could possibly count, including several leashes. When I heard that Lupine had a lifetime guarantee on their leashes, even if the leashes are chewed through, I knew it was time to invest! Leashes in general aren’t cheap and investing at least $ 15 each time baby girl chewed through a leash was getting expensive. I ordered leashes for all 3 of the dogs in our households for $ 16.99 each. I’ve already had to send Bridget’s back twice and my other dog Patrick’s back once(Bridget got a hold of Pat’s leash too– stopping to chat with neighbors on walks and those leashes are TOAST!) so far. After about a week, I had a new leash for Bridget in the mail. Just sent the 2 others out today. That’s quick turn around! For the price, you may want to order 2 for each dog so that you have a back-up if the other needs replacing. In addition to their awesome guarantee, the leashes are of GREAT quality and have vibrant colors and patterns. We get compliments on their leashes and matching harnesses(not Lupine) all the time. If you have a dog that’s fond of chewing leashes, Lupine is the way to go. This is an awesome company with a great business model: Do one thing REALLY well. They certainly do that one thing REALLY well.