Hines Service Center

After researching websites in the Conway area I chose Hines Service Center because they had great reviews. We are not from the Conway area but my husband has worked over there for 6 years. BEWARE of REVIEWS on BUSINESS’ WEBSITES!!! My husbands 2010 Ford F150 Platinum needed new brake pads. During the course of the day Lori called & strongly suggested that they be allowed to «flush the radiator» as she would be leery about allowing a vehicle with radiator fluid that looked «like pond water» back on the road. I wish they had felt that strongly about allowing a vehicle back on the road with new brake pads «installed backwards». This was September 15, 2015. The second week of October he took the vehicle to Randall Ford in Ft. Smith, AR, which is our home. It was taken in to get a new latch for the tailgate & during the course of checking & inspecting the vehicle, the mechanic discovered that the brakes pads had already been ruined because they had been installed BACKWARDS. We feel that we are due a full refund, minus the radiator flush to which I naively agreed to let them do. According to Hines Service Center, they said they want to look at the truck to see if there was anything else going on. Even if there had been, Randall Ford had corrected the problem by that time. Hines should have found it when they had the truck. Napa Auto Parts, who owns Hines Service Center (which, I thought we were dealing with a LOCALLY owned company) is trying to treat this as an insurance claim. This IS NOT an INSURANCE CLAIM. This is due to shoddy workmanship & terrible customer service. They screwed up on the job & yet they think we are due a refund of only $ 186.00 + a few cents when the total bill was $ 638.00 + some cents. That would mean they are charging us $ 452.00 for a radiator flush! We will NEVER use this company again & plan to proceed to the next step if they keep refusing to reimburse us. The parts were new so it wasn’t a failure of the parts. The failure occurred when their mechanic installed the parts WRONG. We shouldn’t have to pay for their mistakes! The next step will be a trip to the local newspaper then small claims court. I’m going to try one more time to get our money back before I proceed. Many companies don’t realize their best or worst advertisement is «word of mouth». This review is my second step after already trying to get our money back by talking to Hines Service Center. I wouldn’t advise anyone to do business with this company.

I had my truck towed here after it stalled at a traffic light. They discovered fuel gauge had quit working and I had simply run out of gas. However, they also recommended I let them install a new MAP sensor as the current one was now causing my truck to idle very rough and to occasionally die after turning on the ignition. They said it would cost $ 180. A quick Google search told me that if I bought the part myself for $ 50, I could do it myself with little worry. So I did. IT TOOK ME LITERALLY 15 SECONDS. And I have very limited car knowledge. Which is likely why they thought they could charge me $ 180.

I called and talked on the phone with an employee about fixing my AC, they were rude and they couldn’t get off the phone quick enough. Then I decided I was already nearby so I’d go ahead and stop in. The young man at the desk didn’t even look up from his phone until I walked up and said hello. I asked if someone could look at my compressor and he said as soon as the man behind him was off the phone he would send him out and went immediately back to his phone. I sat outside for 20 minutes waiting for SOMEONE to help me but everyone just looked at me like they were curious as to why I was there. So I left, HORRIBLE SERVICE will not return