The Home Depot

I recently visited this store on March 21, 2016 to pick up an order that was placed and paid for online. The staff handed me a printed pickup confirmation and receipt along with the item I ordered. Unfortunately, it wasn’t until I returned to my shop that I realized (a) the item was used and the packaging had been opened and (b) that the receipt shows I paid for two items when I only received one.
At approximately 6:30pm as I walked to the exit, one of the associates asked me if I was ready to check out. I explained that I had already paid and headed to my car. Despite having a receipt in hand and a large, bright yellow pickup tag on the item clearly indicating that this was a prepaid item, this woman literally SHOUTED to everyone around that I was stealing from the store.
In the past year, I’ve spent several thousands of dollars with Home Depot. Unless I receive, at the very least, a serious apology from this store, I don’t plan to spend any more.
Given my personal experience as well the numerous other one-​star reviews below, I would strongly suggest shopping elsewhere for your home improvement needs.

Home Depot has a very unfriendly return policy which they try to mask as a third party verification. In my case, I was returning new unused items which I had a receipt and were within the return period of 90 days. They refused to refund anything because they said i was flagged by a third party called the «retail ratio». The customer service person said he was helpless to do anything more and I would have to call this «retail ratio» company. What a bunch of BS! I spend several thousand a year there. BTW, I requested store credit if that would make it easier for HD. They said they were unable to help me at all. Since when does a big retailer need to rely on a 3^rd party to take care of customers? Even the store manager was powerless. I run a large company. Customers come first in my company.
The Retail Ratio company told me that my purchase was done with a store credit and that, since I was returning items purchased with store credit, I was flagged. I can understand flagging something, but when you can see that I am a legitimate customer with a valid receipt, please fix the issue.
I am boycotting Home Depot. It is a disgrace since I’ve spent hundred of thousands there (as a contractor) to get treated like a nobody. Customer service matters!
Wish I could give zero or negative stars! Disgusting.

This review is only regarding the paint department.
I came in to grab a quart of white semi gloss to finish the trim on my latest home project. The paint was ready in a matter of minutes (it needed to be shaken up) and I was on my merry way. (Which was appreciated since my painter was waiting!)
I was in here another time and a very nice gentlemen at the service desk helped me out. Literally the least stressful transaction I had that whole day!
I’d return if I needed something else.

This location has a good product assortment and since I have been there soooooo many times since I bought my house 18 years ago I know pretty much where everything is.
Their best department is the Windows. A couple guys have been there forever and they know what they are doing. Tip on Windows: certain Home Depots carry different size Windows so don’t necessarily custom order.
Otherwise I feel like it’s always hard to find someone when you need help especially later at night or early. That s not a problem they have at Loewes. There, they actually approach you all the time if they see you are lost in your thoughts.

We love Home Depot but this location is run by nazi douchebag who demanded my service animal be wearing her vest which I didn’t have. I had the paperwork in my pocket but I didn’t even care to get it out because he was so negative and rude that my wife was like let’s leave. Won’t be back.

Went to Home Depot today for some light christmas shopping. I was expecting crowds and lines but could not have prepared myself for awful customer service. Other then one moderately helpful young man, everyone seemed apathetic and incompetent. I was grabbing a few gift cards (it should be noted that the entire rack was unfilled and covered in dust) and asked for help locating a specific gift card holder. After finally get the attention of 3 socializing cashiers, I was informed that he «honestly had no idea» and so he called in reinforcements. This individual claimed to have looked for said object but found nothing and offered no further assistance. This was one of many similar instances during my one trip. I suggest if you’re planning to shop at home depot, choose a different location.

Id give zero if it was there. This is on behalf of my parents who aren’t on the internet. They bought a simple replacement wash sink, and asked home depot to install it. Guy came out and gave a written estimate of $ 1, 000!!! Talking about cutting pipes and what not. Needless to say, my mom got another estimate and it was for $ 275. So how many poor people have your contractors ripped off over the years? You should be ashamed, and I know you lost big business from this family, and hopefully others that will read this. Lowes, you just gained 4 new customers.

Absolutely excellent customer service from at least 7 employees we encountered on a busy Sunday afternoon in spring. Exceeded all prior Home Depot experiences in any location. We were in the garden center – give those folks a raise!

Ordered Storm Door in mid April 2014. Still waiting for installation mid June. Salesmen are always good when selling the product but everything goes downhill after that. Set a date with installer who never showed and told the store that he didn’t set the date that I was home waiting for him. Couldn’t get him or the installation company he works for
on the phone. Always got voice mail, left message and they never return the call.
Finally got someone at the store who gave me a totally different installation date that
I was unaware of. Good thing I got this person or I would never know when the
installer was coming. I have used Home Depot before for home services and usually there is a problem which is very frustrating. I gave it another try hoping there was
some improvement. There is a tremendous communication problem due to the fact
that there are too many people involved in one project.
Now I am hoping that I get my door installed soon which was paid for 2 months
ago. They make a person pay in advance, that is where they stick it to you.
Good luck if you use them for Home Services.

I was searching online for a particular item when I found that this particuliar Home Depot had it in stock. Granted, I called at 9:45 and knew that they closed at 10 PM, but I wanted to make sure that it was there so that I could pick it up in the morning. The nice man on the line had told me that he would set it aside, put my name and # on it and for me to pick it up in a particuliar place in the store the following morning.
The next morning I went to that particuliar spot to pick up the item and the employees looked at me like I had two heads. They were disinterested in helping me find the product, sending me to the correct area to find the product, telling me the correct people to talk to, etc. After literally talking to 9 different people, all to no avail or showing any effort in what is commonly called «customer service», I simply left and went to the nearby Lowes store and had the part I wanted in less than 45 seconds, thanks to the employees there that were willing to send me in the correct direction.
I promise you I will NEVER return to this Home Depot, or probably any Home Depot after this experience

It may take you forever to find help but when you do, they can pretty much answer any question.
I went in looking for a thumb-​screw, I came out with a pocket full of broken dreams and discovering that I had mommy issues.
Parking: Large lot

This Home Depot has the best customer service around by far! We were re doing a bathroom in a single family home and came here to pick out tile/​accent/​mosaic for the walls and floor (we are totally clueless when it comes to this) the guys were so helpful and great to talk to here. Juan stayed after his shift just to make sure we were happy with all the tiles etc we chose. He also was not pushy and very attentive to our needs and questions we had. Also, it’s cheaper at Home Depot than lowes. The same toilet at lowes was $ 269 and was $ 219 at Home Depot. If you need any type of flooring or wall tile, wood, planks anything in that genre, definitely go to Home Depot and ask for Juan. Way better customer service in general than Lowes.

The project order was placed on March ¹⁶⁄₂₀₁₃. Cupboards arrived end of April and then the nightmare began. Housecrafters was the subcontractors for the kitchen and USIG was the subcontractors for the flooring. All of the subcontracting was by Home Depot. The initial ripout and disposal of the kitchen was completed in two days without any issues. Then floor had a solid subfloor. The flooring was one SQ foot tile. What happened is on the day the flooring guys were supposed to show up they came in looked at the floor and took off. As I was not home and a friend let them in I could not talk to them. My friend did give my number and tell them to call me. All they said was there was a issue and took off. It took two weeks of contstantly calling HD simply to find out what this «issue «was. No one called me back with this simple info. At this point I got a subfloor contractor to evaluate my subfloor though I had no idea what the «issue «was with it. He evaluated and said there was absolutely nothing wrong with it. Two days later a USIG manager and HD regional manager show up and they come up with a price change of $ 2000 for 160 SQ FT. That is on top of the $ 2200 I had already paid. Granted two people from HD had come and inspected the whole kitchen on two differant times prior to the conract been given to HD. Obviously the floor was there when they came. After a back and forth I had to insist on a refund for the flooring and got a another vendor to put in the floor. They had no issues and placed the floor in 72 hrs. Granted by now the delay was going into 4 wks since ripout of kitchen.
After five weeks housecrafters sent person to place cabinets. At this point it was discovered a wrong cabinet was ordered. Order was placed for new cabinet. Granite was then placed and one week later house crafters sent their person back to complete. It was then discovered that the order for the cabinet had actually not gone through. The worker came in for four hours and did some minor adjustment. I had to plead with him to place a water line to the refigerator which then he did. I asked him to place hardware on cabinets. He said it was frinday and his frame of mind was not there to place hardware as his train of thought was disrupted by the missing cabinet and the granite issue. He stated that the granite was too tight on stove and could not move it. So one week later granite people arrived and pulled the stove out without any issue and to make housecrafter happy they trimmed the granite. Then finally after about another 3 wks the cabinet showed up. Finally housecrafters sent there man to complete the work. He did this over two days. The work is subpar at best. While this whole project was going on New appliances were delivered from lowes. the stove has been repeatedly damaged beyond use.
For this entire episode I was contstanly on the phone. I was insulted by the office worker at Housecrafters, repeatedly. My calls to HD were never returned. They acted like they were doing me a favor. Five months after the project was given to HD I have a subpar kitchen, destroyed stove (no replacement in sight and unusable) and project that would need a proffesional to come in and fix up. I do not step foot in HD after this. In my opinion keep whatever kitchen one has is better than doing bussiness with HD or housecrafters or USIG.
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Thanks john in plumbing for help with the shark bite connectors and tool.

We discovered one reason for the delay mentioned in a previous post. Home Depot subcontracts installation to a company who is properly vetted, and appropriately registered on the Pa. Attorney General Home Improvement Contractor database. That company, however, subcontracts to others. Our subcontracted subcontractor fell ill and was also backed up with work. In the interim, we read news accounts of a CHOP researcher who suffered a dreadful fate after an exterminating job was surreptitiously subcontracted, without her consent, by the company she called. When our subcontracted subcontractor did not show up on the Attorney General database we decided not to take a chance. With the help of a relative, who we paid about $ 135., we completed the installation ourselves.

The Home Depot is about as good as Lowes. It is convent that they are so close because on occasion you can use them to bid against each other if you have a large project.

Good sized home depot we got going on here. Shelves are better stocked than the Broomall location, also the staff here seem a bit brighter, or should we say knowledgeable.

my review mainly concerns the paint dept. went here over the weekend with a friend who was painting her house. she was trying to have paint mixed for her walls. she picked out the bases, and we went over to the «customer service» counter to have it mixed. there were 3 employees standing around talking to each other. we had to wait for them to finish their conversation before any of them would bother to come ask us what wer needed. once one of them finally deigned to come talk to us, she infoms us that the mixer for the brand of paint we wanted was broken. ok, i can understand that machines fail sometime. but she told us that we could get the color, but only in another brand of paint. that didn’t make sense to me… if you can match the color, why does is matter what type of paint it is?! sounds more like she didn’t feel like doing it, and would rather get back to her conversation with her coworkers.
i’ve been to this store a few times, and have repeatedly experience the lack of customer service. i prefer to shop at lowe’s for my home improvement items.

There’s stuff in here you didn’t know you needed. Not as well lit, clean, managed, or diverse as Lowe’s but prices are a bit better.

This Home Depot is ok, and I was pleased that they did carry the Glidden paint samples, but I prefer going to Lowe’s as well.