Streater-Smith Honda

Steer clear and stay FAR, FAR away from this dealership and the General Managers’, Mike Boston & David Le. Terrible communication from flow of info from Sales manager to sales rep. I worked out a fair deal for a 2016 Honda Pilot including the promise that the dealership would match or better my credit union’s finance rate of 1.74%.
The vehicle was delivered 2 months later, and we were meeting for the final paper work, I received a written email from the (sales rep) that they would shop around for the best rate using soft pulls and then pursue no more than 3 sources for the best rate to compete with my loan. Little known to me, the sales manager decided to «shop around» and hard pull my credit 11 times. When I found this out, the financial manager David Meyer said, …“that was unusual and it usually only goes to about 3 max but it won’t affect my score since I have an 849 FICO.”…
What! Totally beside the point, it is the principle of the action of pursuing a rate that starts at 2.5 and goes to 2.15 …what was the expected outcome… to lure me in and force me to sign with them if they abused my credit score enough… I expressed my concern and wishes that the original agreement was honored of matching or bettering my loan instead of ruining my credit inquiry score and not honoring the rate match deal we had in WRITING. All David could offer was an apology and an, «oops, our bad», attitude.
Needless to say I would have left, but our lease was up and I had already waited for 2 months for the vehicle to be delivered. So we took the vehicle and I am now in the process of dealing with the credit unions and trying to clear my inquiry list from my record. My score only dropped 3 points but those 11 hard pulls will stay on my record for the next 2 years.
I contacted my sales rep, who no longer works under Mike Boston, as well as the internet sales Rep Catherine Perales, to relay my concerns and frustrations to Mike Boston and David Le.
To date, I have heard NOTHING from the Sales Manager or the General Manager, and they have avoided all contact including text, email and send all my calls to voicemail. Only a generic Thank You and this Unilocal request have been received.ha.completely out of touch
Reminds me of old school bait and switch routines. I am upset this entire deal happened this way, unfortunately, this is not the first Honda dealer that underhandedness and lies have occurred at. Had a different situation but unfortunate outcome at Sterling McCall a couple years ago, but that is another story.
Do yourself a favor and use Streater-​Smith as nothing more than a business who will match you on price and then use that info and go elsewhere to do your business. They are a very dishonest dealership. You have been warned!

Horrible sales practice in used department. They took my keys to appraise my car and held me hostage for over an hour before they even told me the price of the car. I had to demand my keys back three times before they let me leave. It seemed like a bait and switch since they never produced the car I asked to see from the Internet ad. And they never said it was sold, just kept trying to hard sell me a different car than the one I asked to see.

The one star is for being opened. Walked by 15 plus people not one word, then the unhelpful and uncaring parts department. Then they screwed me out of my discounts, didn’t take time to type in my company name on my receipt. Basically the experience was very disappointing, not what you expect from Honda store.

Jan. 18, 2016. Walked out of showroom– will never return. Online request for price quote for new Honda Pilot resulted in a reply that the specific color and trim of new Honda Pilot I had requested was not available. Later received an email indicating they had «done due diligence» and found an available unit, some distance away, that they could probably trade for. Went to dealership that night, salesman promptly began to print out an online brochure so «I could see the various options and trim levels». I told him we didn’t need to do that, obviously. Then he proceeds to fill out paperwork to appraise my trade. I then asked him if he made sure that the unit he had identified was still available. He said he had no idea, it didn’t show up on his screen. I told him we need to find out. He went off to somewhere and returned, saying that vehicle was presold and that I could order one. I repeatedly asked him if he knew the unit in question was actually available when he told me it was and he flubbered with various comments, never answering the question. At that time I became irritated and he said he was trying his best to find me a car. Either there was no previous check on the vehicle to determine if it was available, or he was flat out lying. I actually believe it was the latter. Contacted sales manager next morning, left voice mail detailing the above– never heard from him. I believe their tactics were to just get me into the showroom and sell me something. No way to treat customers!

Steve Bryant was our salesman. Great customer service. He was very helpful and attentive with the whole process. He is also very knowledgeable about the products. We highly recommend him if you’re out looking for a new car!

Unprofessional. Went to look for a car. Asked if I could get a print out of a quote cause I’d like to compare my options. Sales rep returns with his boss and tries to ask me the same things I had just responded to the salesman with. While I was explaining what I was doing he stops me and says,” are you going to buy from our dealership or not.” Absolutely rude, and will never buy from there ever.

Great sale man JUAN, The Internet sale man. Great place and had the best deal thru out Houston. I came from Hockley to Conroe to buy my 2015Accord the color I wanted. I recommend this Honda Dealer.