285 Rent-A-Tool

I rented a skid steer from them and will do so again. They were great to work with and there were no extra charges. The skid steer worked great for the weekend that I rented it.

Hidden fees and they don’t explain to you drop off procedures if you do a night drop they simply charge you extra money! I rented a bobcat for the day and returned it at night and they charge me extra fees for not unloading the Bobcat they never told me this!!! they try to lure you in with the competitive prices to Home Depot but I’ll never use them again! All said and done I paid $ 100 more than I should have they have no ideal concept of return business or customer service ! don’t use them.

I’ve had a few experiences over the years with 285. I prefer to give my money to local and small businesses over big box ones like Home Depot but in some cases I would not gamble here. If the tool is not too expensive or broken down I’d go there only because the city is far away.
A few years ago I met them at the door while returning a box trailer. They said that they were closed so come back in the morning to do the paperwork. I came back in the morning a few hours after they opened and although the trailer sat in their yard, ready to rent they charged me an extra day since the paper work was not closed out.
I helped out a neighbor that rented a skid loader, when they declined the insurance 285 went ahead and doubled the rental charge on their credit card until it was returned without notifying them of that policy. When confronted about billing practices their response was «what do you do for a living»? After the response, «That’s nice, I don’t tell you how to do your job, don’t tell me how to do mine.»
A neighborhood kid that worked there doing small engine repair told me they teach them that the customer is always wrong. Also, if you are in a hurry never tell them that because they are deliberatly told to take their time. The owner works every day of the year. When asking for time off during the holiday he got the response that work should come before family.
I rented a Kabota tractor and had no problem other than snide remarks about how I «attempted» to clean it (after spending 20 minutes hosing it down at the carwash). I rent the big items from HD just to make sure I don’t get shafted when thier old junk breaks down on me. I take a gamble on the small stuff.
On the flip side of it all I hear they do donate to charities and local causes. I’d just be cautious and understand where they come from in thier business practices.