Tony Sacco’s Coal Oven Pizza

Went to Tony Sacco’s last night with friends and family. Together we had a party of 11. It was about 5pm when we walked in and the restaurant was almost completely empty save for about 3 tables. They refused to seat is stating that parties of 10 or more require an advance reservation. We advised that we would be happy to divide into into two tables and they said no. We were beyond shocked. How does a restaurant refuse business?

After scouring the map inside Concord Mills Mall my friend and I decided to eat at this waste of time and money today while shopping a few hours away. We entered the ‘restaurant’ and were greeted by a very bubbly blond young woman. We were immediately asked if we would mind sitting at the bar. I suppose she assumed because we had no packages that we wouldn’t mind. We vetoed the bar and asked to sit at a table. We were promptly seated at the very back of the restaurant next to a table where they had tossed their silverware tray where they were wrapping the cutlery and a stack of pizza boxes waiting to be folded.
When our waitress approached we were still studying the options of what to eat and we gave her our drink order. Nothing out of the ordinary, a soda and a glass of water. These were delivered back to us quickly… hence the one star (our waitress is the only reason I stayed in the place). When we asked a few questions about some of the dishes (we were deciding between a burger, a sandwich or a pizzette) we were told that the signature golden potato wedges were not available and would not be ready for 45 minutes if we wanted to wait on them. Uhhhh no! So we decided on the ‘Famous Four Burger’ which according to the menu is made up of tri-​tip, brisket, ball-​tip and short rib meat ground fresh. According to the description of this burger I was looking forward to flavor central for my taste buds. Along with this unbelievable wonder of a burger we asked for the hummus with crostini squares. I wanted my dining companion to try hummus as she had never tasted it before and I knew that she would enjoy the crostini. After about 15 or 20 minutes our empty plates arrived and our waitress announced «It will be just one more minute ladies.» More like 5 but okay. Time to bite into this great burger. First bite, no flavor. I couldn’t even taste that there was meat in my hamburger! Okay I gave it another chance because I was really hungry. Nope, not worth the $ 11. Well, after that we wanted to go ahead and try the hummus only to discover that the crostini had not been delivered to our table. After reminding our waitress twice and asking the waitress who checked on us about our crostini we were told, «oh, it’s in the oven.» We wound up waiting for the crostini for 15 minutes and when we got it it was over-​oiled, greasy, bland and several pieces were burnt. I thought the meal could not get any worse… oh how wrong I was. The hummus, which was described as a blend of garlic, tahini and olive oil, was flavorless mush.
I would definitely say that this trip to Tony Sacco’s was an hour and half I will never get back and I hope that any person that reads this does not waste their time on this really bad restaurant!

Do not eat here! Our waitress was fantastic but the restaurant was out of food… the servers were not interested or educated on the contents of their food to prevent allergic reactions. Wildly disappointed!

Called in an order at 12:52 pm and arrived at 1:34 pm to find that my pizza had not even been made! Sarah (the front of house manager with Red hair) thought it was pretty funny. I disagree since I was on my lunch break and was told over the phone 15 – 20 mins. I drove 12 miles for the product but don’t appreciate being laughed at by your so called manager. There were only 3 tables of customers in the whole place… can someone explain the holdup?
Tip for better business: Hire folks who give a shit about your business/​product and you might just make some money! I’m livid behind the lack of customer service at this location. It’s not the first time this has happened but it will be the last.
The finished product tastes good but the customer service left a bad taste in my mouth!

Customer service was nice but the food was regular… generic. Even down to the marinara sauce. Nothing special.

Ate here two years ago it was good. Came back to Charlotte with family. Every bad review about this place is true now. It should be called Tony Suckos! Hostesses had empty tables, told is there was a wait for a party of six. Sat three parties of three? Math is another challenge. NO Go! Left for Giacomos. If you have 12 minutes and want a better experience where you can be appreciated, Giacomo’s!

I would give 0 stars if option was given. The chicken wings are good size but extremely salty, to the point where you need two glasses of water to get through them (and I love salty food!)
My husband and I do not eat gluten so we saw on the menu they offered «Gluten free wraps». well we ordered those and were excited about it, until the waitress showed up with a plate of lettuce and some cheese and tomatoes on top and I asked her what that was? And she said those were their wraps!!! Uhh???
A gluten free wrap that was actually NOT wrapped and it was just lettuce. She said their wraps are actually lettuce and not gluten free wraps! Very misleading menu that should be corrected to «Lettuce wraps» instead.
Terrible joke. Most wasted money ever!
Will never return.

Below average pizza. The garlic knots as an appetizer were wet. They were literally dripping in garlic/​parmesan/​olive oil… And not in a good way. Ordered a simple Pepperoni Clasico and a supreme (with a forgettable name). The red sauce was much too sweet, the mozz was used very sparingly and the pepperoni seemed to be Hormel brand. The ingredients on the supreme were clearly frozen when added and not fresh.
All in all, this was a mistake for lunch. Great service though.

We sat for 20 minutes no one took our order they got little girls serving they can’t handle there job load I suggest they get better services with experienced customer service. Me and my girl just left we ain’t got time for that fuck shit!!!

Worst service ever and found a hair in our pizza. Disgusting. Would never go back. Food was brought out at different times and took almost an hour. Manager was useless as well.

I gave this three stars not because of the food but because the server we had (CHRISTOPHER) or Cy as he was called was absolutely horrible! Did not make eye contact and when he spoke he would turn away like he was looking or talking to someone else. He seemed very distracted. He was like this with several other tables. Ordered our appetizer and the main meal came out before the app. We had to get another server and let her know to cancel the app. «Cy» never came over to appologize. When he finally did come over he gave us 2 coupons for free appetizers and we could barely hear him. The food itself was very good.

One star just because of smell!!! Waited for service for 11 mins 51 seconds never seated or even acknowledged

Bad the first time I went a worst the second time. I ordered a personal sized pizza to go and went to pick it up and It was just sauce and dough with few pieces of thickly shredded mozzarella. I couldn’t believe that someone would actually put a pizza in the oven looking like that. The bar tenders were shocked and a cook who happened to witness me open the box brought it back and had another made.

The pizza here is excellent, the menu said it will have a touch of smokey flavor but we did not notice that, which was fine. We also got the Italian style wings, they were good, a 3.5 out of 5 as far as wings go. The main draw is the pizza for sure. I would lean towards a 4 on the overall food but the service was what pushed it up for me. The place is new and the server seemed to be running the bar as well. He was a little green but extremely friendly and attentive. He made us a full serving of the new signature cocktail he was working on and gave it to us for free. It was a very enjoyable experience, you always hope new places can keep up their momentum and i really hope this place can as well.

Too greasy, and pizza sauce dripping.

We came here after the movies and everyone’s dinner was very good. I love their baked wings, the pizzas were delicious, and my calzone was excellent.
The service was very quick and extremely friendly. We will definitely come here again!

This was a treat for us. We went in not expecting much on our way to catch a flick at the nearby AMC theater. They had all kinds of fresh, delicious and homemade pizzas. We went traditional for our first visit — just pepperoni. As simple as that sounds, it was great. Flavorful, fresh, fairly quick and was a nice quick treat. We will return.

Three stars because of the setting, the service, and decent pizza for delivery. We had pizza delivered to our home, and the pizza was good. Yesterday, we visited the restaurant for the first time. It has a decent layout with a full bar. A lot of tv screens for game viewing.
Only two other tables were occupied at the time. I ordered buffalo style wings with ranch. The wings were good albeit really salty. After five, the saltiness was too much. Would be great with beer while watching a game. We also ordered a veggie sandwich with ricotta cheese. The sandwich was good but a little on the bland side. We ordered margaritas, which were horrible. The service was good but the food was below average in my opinion.

Great Place! Unlike all the other food court type restaurants at Concord Mills this is a REAL restaurant. They have a great outdoor patio and the inside is warm and inviting. There are lots of huge TV’s and a great bar for all the husbands that would rather be watching the game instead of shopping with their wives.
The food is awesome. You have to try the rotisserie style chicken wings. They are unlike any wings I’ve had and they’re great. The pizza is honestly the best in town! Thin crust, fresh ingredients and a great sauce. I personally love roasted red peppers on a pizza but they’re impossible to find… not here. All ingredients are fresh and not frozen. I’m pretty sure I heard the owner say they don’t even have a freezer, that’s impressive!
Next time you’re at Concord Mills you have to drop in and have a drink, pizza or appetizers. You won’t regret it!

On my list of Tonys, Tony Sacco’s ranks somewhere between Tony Danza and Tony Blair. That is to say good, but not great.
Stopped by on a Saturday night around 7:30 to pick up a pie to go. One of the great things about coal-​oven pizza, is that it cooks in no time. From the time I placed my order with the bartender to the time he brought the box to me, no more than ten minutes had elapsed.
My pizza baseline is the margherita. I ordered a small ($ 12.95 if I recall) pie and waited for my pie. After it arrived, I took it home for further tasting.
One of my culinary pet peeves is pizza joints whose pizza does not fit in the box that they attempt to stuff it into. As you can see in the pic I posted, Two pieces of my pizza were bent in the boxing process. Unfortunate, but not a deal-​breaker.
As for the taste of the pie, it was good. I thought the crust was pretty good. It had a nice flavor and some nice charring on the top of the crust. The sauce was okay. It wasn’t bad, but it also wasn’t «this tastes like they made it this morning» good. It was pretty neutral in all honesty. Ths mozz was good and I appreciated the fact that they chiffonade their basil.
It’s nice to have a coal-​oven pizza joint a little closer than Grimaldi’s. I’ll come back as I’d like to try their meatball pie, but I won’t go out of my way.