Sunglass Hut

Jessica is an awesome employee!!! she totally helped me on one of the worst days I’ve had in a while. I love when a company has fantastic customer service. She put a smile on my face when all I can seem to do is frown in my heart. My Fendi shades had got sent in the sun visor part of my car and didn’t fit my face anymore. She brought them back to shape! I love u Jessica! Ty for making my day!

I had been birthday shopping to Macy’s and noticed a Sunglass hut shop at the lowest level (level L) of the same building. There was good selection from Guess, Ralph Lauren, Micheal Kors, RayBan etc. There was a young lady at the counter who was super friendly. She helped me pick out a pair of RayBan coolers. She patiently handed over a few pairs from different brands to help me decide which looked best on me. Even after I purchased it she spent a good amount of time polishing the glasses with cleaning solution and gave it to me in immaculate condition. I was surprised that such a small shop could leave such a good impression on me.

This review pertains to the Sunglass Hut on the Lower Level near JC Penney – there is another one on the upper level. I live in Lafayette and this is the closest place.
I love this place and my kid shops there as well. I have bought Ray-​Bans there twice and gotten great service each time. Most recently Constance was prompt, efficient and friendly.
I plan to return in a year for another pair of Shades when my budget allows. I’m thinking mirrored Bans or Prada next time.
Great service, great choice of sunglasses, mission accomplished.

I have shopped in this particular store many times and have never had the bad experiences others describe. Now… I usually tell them when I am fooling around versus really shopping and that may help. It. s also true that I’m older and look more like someone who may buy something.
Anyways…the people I have met working here have always been thoughtful and professional. They have not minded that I tried on about 8000 pairs before buying. They’ve also adjusted my sunglasses I bought elsewhere.
The prices are the same as what you find in other stores. You can buy online but you run the chance they are not really the brand you thought or actually polarized.

If I could give ZERO stars I would. The two women working at this location are very incompetent. I own a pair of Polarized RayBans that were prescribed by my doctor and I came into this store to look at getting a second pair. As soon as I walked in I walked towards the two women at the register till but instead of greeting me and inquiring about what brought me into the store, I was looked up and down and they continued on with their conversation. Fine, I’ll look without their help. When I started looking at the store’s collection of polarized sunglasses and picked up a pair that’s when I noticed the two rude women were stereotyping me like I was going to steal. But don’t worry, they kept on with their conversation and still had yet to even speak a single word to me. I work in sales myself and I know what customer service is. If you want a great pair of sunglasses that protect your eyes from sun & glare I recommend polarized but stay away from this store. The staff is rude, incompetent and unwilling to help. Trust I’m going to send a formal complaint to someone higher up than anyone who works at this location.

Just order online… this store in particular seems to have less trained people and their lack of knowledge means it is easy to get ripped off. Just bought a pair of sunglasses and the guy promised me free next day delivery… I didn’t want the beat up display pair that was the only one in stock. Nope, no next day delivery. It’s coming in a little over a week. I bought these as a present, so thanks, sunglass hut, for making me look like I was too cheap/​lazy to pay $ 10 for expedited shipping. Please dude, next time admit you don’t know what you don’t know.

Natasha is a girl working at a Sun Valley Mall Sunglass Hut (the biggest one on the bottom floor). Overall, the manager for the store-​he was wearing a black glasses and very nice and professional– was kind, and I liked his service. However, Natasha was not professional, argumentative and unkind.
I and my friend were shopping for sunglasses, and I saw her coming into the store with a sad and angry face. We had no idea why the salesperson had a such face in front of customers even though the store was not busy at all.
Natasha was giving a look to me and my friend almost as she wanted us to leave. I eventually ended up buying two pairs from the male manager and had no problem with his perfect customer service. He even allowed my friend to hold two pairs to come back and get it later.
When we were done with shopping for other stuff, my friend came back for the two pairs, and Natasha was only girl working in the store. As we walked in, she was not even greeting at us but staring at the two customers. We decided not to care about the pathetic face, but she started getting unkind and unprofessional. For example, she would say to customer in such a mean manner with short answers. When I asked her for a new case and tried to help her where it was located, she said «I know». When we were asking questions, she even pretended she didn’t hear. Natasha was not smiling and had no interaction with customers. We did not even act like her in return, but we stayed calm. Eventually, my friend decided to talk to her to be nice to next customers in a nice way, she became argumentative and almost ready to yell at customers who finished purchasing four pairs of sunglasses.
I felt bad for this girl not having a happy life and not giving delightfulness to people. She will be happier if she fixes her rude attitude and unprofessional service. If you go to this mall you will see this girl with long dirty blondish brown hair, short and high arched brown eyebrows. The manager should teach her how to be nice and professional at this famous store.