Shauna Cox

My Loan Officer Heejin Kim has the best processor /​mortgage analyst, Shaun Cox. Shauna is so thorough, detailed oriented, and so patient, She came over to my work and house to pick up my paperwork several times to expedite the loan process b/​c my printer/​scanner would not work. She would explain every questions I had with as details and patience. I really appreciate all the help she gave me through the refinance process this year,

My agent introduced me to Heejin Kim and Shauna Cox of Prospect Mortgage (PM) when I told him my family needed a lender to fund for our new house. Given how complicated our loan situation is, I cannot be more pleased with these two awesome ladies! Thanks to their hard work and dedication, we are now happily settling into our wonderful new home.
This team of professionals were extremely helpful and very responsive when I needed them. They were with me every step of the way guiding me from the beginning until the end. Even after closing, they kept in touch to show they care. They were also very respectful of their clients and never seem pushy or condescending. When my family decided to back out of the first house that we offered on, they were supportive of our decision and we really appreciate them for being there for us.
Since it was my first time working with PM, I’m extremely glad to have worked with Heejin and Shauna! Their work ethics are simply the best and they are very knowledgable and efficient! They were able to close our loan in three weeks while negotiating an awesome rate as well as a sizable lender credit! Thank you ladies!