Quality First Home Improvement, Inc

Sales man came to my house on a Saturday to try to setup an appointment for Monday for a patio company. We confirmed the appointment for 7:00pm. My scheduled appointment time came and went and nobody showed up. We left at 7:20pm to go get dinner as I have a 2 hour commute. We get back at 7:45 with another sales guy walking up to my door. I told him I was not interested as I had to eat and go to bed as I wake up at 4:00am to head to work. The company called us and sincerely apologized for the issue and wanted to make it up to us. They scheduled another appointment for Saturday at 4:30. We received a confirmation call Friday evening. At 4:30 Saturday, after we rushed home to make our appointment, nobody showed up. We waited another 20 mins, I then called the person who scheduled the appointment and let them know that I am not interested in their company. They tried to setup another appointment.
If a company cannot respect the clients time when trying to sell them a product, what will the expectations be when the work is to be performed. I DO NOT recommend this company.

Shame on you. Still no contact. No attempt to at least try to make customers happy!

We had solar installed by Quality First in November. The salesman was very professional. He explained all the details and answered all our questions thoroughly. There wasn’t any high pressure sales pitch and we actually did not commit until a few weeks after talking to him.
The installation went in without any delays and the installers were quick and cleaned up everything they used. The only problem was the monitoring system didn’t work properly at first and they had to send another technician a couple days later to fix it. No
All in all, we are quite satisfied with our new solar panels. Our last electric bill was $ 8.

We were considering solar panel installation with this company, but decided not to because of the horrible customer service from their rep, Marc Ortiz de Candia. He vandalized our property with trash and littered a ridiculous amount of random business cards all over our driveway after we told him that we could not receive him at that time because no one was available to translate the information to my parents. He was angry and said that we made him waste money, time and gas. He also snatched his business card from my mom’s hand before storming off and vandalizing our home. Way too pushy for all the wrong reasons. They don’t care about saving you money on your energy bill. They only care about making money.

I worked with Quality First Home Improvements to explore and purchase 2 patio doors. From the front end explanations with no pressure, to the installation they were great to work with.
They even helped me with Ca First financing. The installers were on time, did a good job and left nothing behind to clean up I would recommend them and use them again.

Short and sweet– one of the questions they asked me when I called to set up appointment was who owned my home… was I single? I think this is a set up assuming a single woman will fall for anything. I asked for quote for remodel of guest bath (5×8 standard room) and master bath (about 5×10 or 12). Guy showed up 3 hours early, after I specifically stated to not come early as I had people over. Then, proceeds to tell me it would be 17,000 to 18,000 to remodel guest bath. Um… this is a fully functioning room. I wanted new tub, new tiles, paint, vanity install. I was going to get materials myself. This 17−18k was after «3 discounts» including being single (wth?). I laughed and asked what the charge for the other would be…“20−22k”. So about 40k to remodel a 2 bathrooms in a condo worth about 150k. The guy proceeded to tell me that I was possibly not a good «fit for the company» and warned that anyone else would probably use cheap goods. He tried to make me feel like I would be a better person for choosing them and tried to scare me out of other companies.
I already had other quotes to compare to… the first was 5500 for all the labor PLUS tile and granite installation in my kitchen. The 2^nd: 4k for the bathrooms. Idk who the hell Quality First thought they were dealing with or who they normally deal with, but this was insulting!
I say, research your ass off and have no options if having these people do your work.
Ok… Maybe this wasn’t short and sweet.

I made the mistake of giving my phone number to this company before reading the Unilocal reviews. I cancelled the first attempt to do a free estimate for solar panels. Now, they keep calling me on a regular basis. I just hanged up with the 3^rd person that called me today from the same company from different phone numbers and area codes. I asked them for the 3^rd time to remove me from their call list and reported it to
.

Disclaimer: I have not worked with this company.
On my run the other day, I took off my jacket and continued, leaving it in a bush with the intent to pick it up in the way home. I forgot it on my way home and elected to pick it up on my way back from work the following day. I looked for it in the bush the next day and could not find it. A neighbor asked me what I was looking for. I told him about what had happened last night; that’s when he told me that two contractors in the neighborhood going door to door had lifted it out of the bush. Luckily, another neighbor had received a flyer from them with contact info.
We called the company and told them I had witnesses saying that they saw them pick it up out of the bush. I received a call the next morning from a man named Ronald, who apologized profusely and said he would drop it off the next day. It took him several days to do so, but an employee of his eventually dropped the jacket off at my house.
I respect that this company took the steps to resolve this problem. However I have two grievances. Firstly, the employee that dropped off the jacket was somewhat rude, saying he wouldn’t meet me at my work, which is no more then 5 minutes from my house. Secondly, I would not trust anyone that has employees willing to take things from the neighborhoods they’re soliciting in.

Flakey outfit! And if this is the kind of company that is «Diamond Certified» I suspect that certification isn’t worth much. Our situation is generally a repeat of some of the things others have written, however I’ll present our experience in some detail as a confirmation of other reviews. Simply put, we were stood up. Two days ago, a very pleasant young man was canvassing in our area allegedly celebrating the company’s big 20-​year anniversary sale. We happen to be in the market for some bathroom remodeling (not one, but two bathrooms) so, after being told that the company was «green,» Diamond Certified, and BBB certified, I agreed to get an estimate for the interior work we’re interested in doing. The first tell should have been how difficult it was for the canvasser to get in touch with his manager — I stood at the door for at least 15 minutes while the young man kept trying to contact his manager to schedule the appointment. He explained that company policy was to make the appointment while the homeowner was at the door so that they could insure everything was correct.
Unfortunately, he was on hold, disconnected and then on hold again, before finally telling me that he’d have his manager call me directly. I told the kid that waiting like this could easily be a deal-​breaker under some circumstances and he kind of chuckled and told me, «It already has been.» That was the second tell. In any event, the kid’s manager called me shortly thereafter and giving the benefit of the doubt, I confirmed the appointment for the following evening. I did mention how difficult it had been for his employee to get in touch with him to which he gave me a long-​winded song and dance about how they were so short staffed in the office and had more than 30 out in the field… which should have been the third tell. Lack of organization and planning that doesn’t bode well for a smooth outcome.
Nevertheless, the following evening, my husband came home early and we both waited for the estimator to show up. No call… no show. About 20 minutes after the time he was scheduled to be here, I figured it was time to contact the guy Don who had called me to confirm previously. Unfortunately, I was only able to leave a voice message explaining the situation and letting him know that this WAS a deal breaker.
My phone call to «Don» provided him the opportunity to return my call and apologize — but that didn’t happen either.
What’s also interesting is how many negative reviews are appearing on Unilocal over the past several years. Apparently this company doesn’t really care and we are so lucky not to have entered into any contractual agreement. Who knows what might have happened then!

These folks are inconsiderate and disorganized. I was stood up, but they didn’t even call. I called them 45 minutes after the scheduled appointment time to find out what was up. Never mind the fact that I left work early to make the appointment. The office didn’t even know that our contractor flaked. They then had someone else call me who said «Hey, the contractor just called us this very minute to tell us his engine blew up, that he is stranded on the side of the road.» Really, he just called you at the same time I called you? What a bunch of flakes. The fact that other Unilocal posters had the same experience means we are better off if they never laid a finger on our home!

DO NOT HIRE THEM. They don’t stand behind their work. I had a roof put on my house, which was higher than other bids, but I thought «you get what you pay for». IN this case I did not. Their demolition crew tossed some of my gutter guards, which I had to go buy and get them to come back and put them on. They were leaving when I noticed that my front gutter was tilting away from the downspout, so I made them fix it. And after the first rain, I had black drooling down my house on hte back of my house and running into my neighbors yard. I called them over the period of 3 months, they finally send a gutter guy out who tried to sell me new gutters. I said no that my gutters worked fine before you started. He said my gutters were clogged and Isaid they should not be as I had them cleared before they started and guards put on the house, to whcih he said they must be clogged with roofing debri. But multiple cals back to the home office yeilded me nothing.
I would NOT recommend them!

Quality First ripped us off. First of all, the company installed the wrong windows and left the job site with the work only half finished. The windows failed city AND Home Owner Association inspection and now we are stuck with the bank payments. The windows were poorly installed, according to the inspectors, which resulted in condensation inside the house. No contractor from their company even showed up to evaluate the work done. What made all this worse is the fact that they took part the money that we owed (~$ 6,312). We made a huge mistake dealing with this company and now we’re stuck with alot of stress. We made many attempts to contact the company on the issue at hand but they just don’t pick up. AVOID doing business with these people at all costs.

I had my windows done with this company. They were very courteous and did the installations on time and cleaned up after they were done with the whole thing. I’ve never had my windows replaced so I did extensive research to find the right company. I found them to be very professional and at the same time, they had great rates. All in all i was very pleased with the whole experience and will definitely recommend them to my friends and family.

I would set this company to zero stars if I could. What a nasty experience. First off they came extremely late to the appointment. Next off, the person that shows up (Josh) is an arrogant prick. He absolutely needs to take a lesson in customer service and was a put off from the start. Feels and smells like a scam. Quoted price is simply way too high and there is absolutely no way I don’t think anyone can honestly give a good video recommendation or post signs to advertise for them if they don’t even know how to land a sale in the first place. I’m definitely investing my dollars in another company where the sales people are genuinely interested in taking the time to explain their work and their offerings to potential customers, and not have arrogant, cocky attitudes. What a waste of my time — and yet I have third party witnesses who can validate all that I said.

This company is a very bad example of a home improvement company which cares about the number of business they get instead of the quality. First off, this average Joe, who doesn’t know anything about home improvement or construction, goes door-​to door in my neighborhood, trying to pressures you to have an appointment with an consultant for an home improvement estimate. After the sale pitch, got me booked for an appointment, before I could close the door, they wanted me to wait so he could call the main office to confirm my appointment time. Obviously, that’s how they track and pay Joe for their work. Now when the «consultant» showed on appointment day with boxes of building material samples and cost estimate binders, he promised he could make my house looks like a million-​dollar home. Just 5 mins into conversation, I found he’s just another sale rep! He had so little knowledge about his products that every time I asked him some technical questions like warranty, R-​rating, waterproofing, he would have to look up his binder but still didn’t satisfy my question. Worst of all, the products he showed me are not the one they are going to use! He told me those are just for reference and they will use comparable products to match. At that point, I showed no interest of prolonging the conversation but he insisted to give me a quote me for the improvement. Way over priced… so he gave me a 25% discount, but still much higher than a quote I got from a reputable contractor. Fortunately I decided to check Unilocal for their rating first, now it’s a no brainer for me. Stay away from this company!!! It’s just too much sale pitch, all talk, not sure if they can keep their promise. The guy turned upset and rude when I said I needed time to think about it, his face turned so red. He hurried to pack his stuff and left. I would never trust a sale person on works done to my house.

These characters came to my house today. I stalled them for a while and read the reviews. They have been in my neighborhood all day going door to door. Their approach and actions set off alarms. They are a shady looking bunch. Well dressed and a I nice looking truck, but their approach and attitude felt «wrong».

quality first did my roof, this company does awesome work from start to finish… from the girl that knocked on my door to the installers they were very polite and friendly i would definitely recommend them to my friends and family

I got a quote on my roof which was astronomically higher than any other quote I got. Sales rep kept pressuring me to buy in that day. A couple of weeks later they asked if they could send another rep out to give me a better quote. They assured me I wouldn’t have to go through all the measuring, product info demo again. LIARS!!! I did get a much better quote, but the guy kept getting nasty and offending me when I said I wasn’t going to make a decision at that moment. I asked him to leave, but he kept bullying me. Stay away from these people. Very scary company.

My mistake for not checking them out first. They over promised and under delivered, providing minimal quality corner-​cutting product/​service on siding (though one of their painters was great). I can’t get a call back from the South Bay Area Manager to finish a less than ½ day effort. You’d think that on a $ 12k+ job I could get some attention verses them risk negative customer feedback like mine and like others. I’m finally escilating this to corporate/​management to see where I get. My advise … don’t go with QFH.
Charles Snyder, Saratoga, CA

It started with the wrong paperwork being submitted five or six times. Fine, these guys are not the most admin savvy. Then, after financing was done, and the correct paperwork was finally given to me to complete, the manager disappeared… Two months later, finally a date gets set. The actual install-​work didn’t take long, and the windows and door is good quality. However, I just had some water intrusion in my house. I had a contractor come out, and I get informed that they forgot to seal one of the windows! (Right where the water intrusion is happening) I called the company. The office I use to work with closed, so I got transferred to the new office. The woman tried to charge me to have someone come out to finish sealing the window! Finally, after the manager agreed to send someone, I was told I would get a call to schedule in a couple days… it has been three weeks, no return call. STAY AWAY FROM THIS COMPANY! Furthermore, I get these harrassing calls about the work they did, and when I tell the rep my story, I am told they will pass it on to the manager or whomever that can help… and… nothing.