Planned Parenthood

Clean, professional, punctual. Made appointment time and filled out patient info and was seen punctually. Solid service. Location is walkable from Concord BART.

I made an appointment yesterday at 6:30pm. I asked my boss if I can get off early so I could get there by time. When I finally drove there by time I found out the door was locked and nobody was inside. Honestly I was shocked because I didn’t expect that would happened. I am really disappointed.

All of the staff were super warm, caring, and informative! I highly recommend going to the Concord facility for any type of medical or family planning information.

Very wonderful people. I came here to get the implant in my arm and everyone was very gentle and they made sure I understood all my options. I was treated better at this facility than by my primary physician. I will definitely be coming back!

Sweet jesus I don’t know why I continue to come to these places and expect timely service. I don’t understand who the typical clientele is who can afford to spend 3 hours of their day here on a Monday, but this is beyond unacceptable in my reality.
The staff is friendly and the facilities are clean which makes me want to give a higher rating, but unfortunately having an 11:00 appointment and getting there 20 minutes early means not being seen until after 12:00. Just so frustrating…
Definitely do not recommend

Very long wait!!! I had an appointment at 2:20pm. I came in around 2pm and filled out some paperwork. But my name didn’t get called until after 3pm! I got called around 3pm and went to the other waiting room for another 45 mins! Seriously!
I would’ve left but fortunately, I had nothing else going on that day. But damn, that is unacceptable.
I’m never coming back here!

Sassy receptionists when trying to make appointments! More than one occasion. That’s a no-​no. Nice facility, lots of magazines, liquor store next door for a snack after & majority of the staff I’ve met are nice.

Pros: clean, good location.
But are you kidding me? Had to wait 3 hours WITH an appointment, staying 1.5 hours past the closing time, for a basic checkup and prescription. I can’t believe anyone finds this acceptable — do they only have one clinician? A few people left after waiting several hours because they couldn’t wait several more. Everyone waiting looked miserable. I sat and watched 6 episodes of the same dang tv show while waiting for my girlfriend.
I don’t care if this place and the people are nice… If everyone has the same complaint about EXTREMELY long wait times regardless of appointments, that’s a crucial flaw and warrants a lower rating. This is crazy, and I feel very good about giving a bad rating.

After having to relocate back to the bay after almost 8 years in Sacramento, this PP location made the transition SO easy! My first appt, they had my entire record already and were prepared to see me! The people who work here are never rude, super sweet and make great conversation to ease your visit.
My only issue is the wait time… sometimes they only have 1 doctor and a nurse or 2, so when they’re short-​staffed, it’s effin ridiculous. I think my longest trip here was 4 hrs! Just for a depo shot! Ridonkulous…
Otherwise, love this location!

Came in today for refill and was called right on appt time. Everyone was really nice and made the process easier than some other clinics in the bay. Jessica was super nice and got things done.
Waited a bit after the initial check in but in a private room so I dont mind.
Parking is plentiful, I will come back when I need to next time.

The staff are super sweet, and it’s a clean environment. I have one complaint. They are super slow. My appointment was at 12:30pm, it’s now 3:05pm, and I’m still sitting in the room waiting for a doctor to see me.

I actually went too it this clinic recently and I would like to point out that this is the most cleanest, professional, and welcoming Planned Parenthood I have ever been too. The staff were so nice, etc. I will be coming back not just for the supplies but also on how much they actually care and want to help their customers.

Great people here, I called and was able to make and appoiment that fit my needs, the wait is about 20−30mins and the questions they ask Are very simple and this place is so clean not like low budget at all

I was very apprehensive about visiting Planned Parenthood due to my young age (16). I was afraid of how I would be treated and I am now so grateful that I decided to make the trip! I was there today for my first appointment and I had to create a Unilocal account and write this review as soon as I got home! I wrote this review for any other teenagers who are hesitant on making the decision.
As previously mentioned, the staff is incredible. Each and every one of them was courteous and understanding. The front desk staff was welcoming and helped me apply for state funded health insurance. I also didn’t have to bring any documents with me, but you do need to know your social security number! Don’t be afraid to ask them any questions about the paperwork! They’ve heard all the same questions before and their job is to make your visit as accommodating as possible.
The wait turned out to be longer than expected, and I had read these reviews before so I prepared myself for a long visit. My check-​in time was 11:20 and I got out around 2:15. My only advice would be to schedule your appointment on a day when you don’t have work/​prior commitments, etc.
Once you are in the practitioner’s office, it’s a breeze! I was there to obtain birth control, and they ask you simple questions about your health and check your vitals as well as have you take a urine test to check for gonorrhea and chlamydia. You are also given the option to take an HIV test for no cost and you have your results by the end of the visit. After, you will need to wait about another 20 minutes to see the clinician who will give you your supplies. She helped me decide which day would be best to start taking my pills and was overall a very friendly person.
Since I am a minor, I was given everything for absolutely no cost at all and all I had to do was fill out a little extra paperwork! Not only was I given the pills, but I got 28 condoms, lube, and emergency contraceptives. It was much more than I expected and I am so grateful for not only the supplies but the care and support I had received from the staff members.
If you are feeling anxious about making an appointment at Planned Parenthood, just go for it! It might make you nervous but it’s important to remember that each of the clinicians and practitioners have the same views on sexual health as you do. I hope your visit to Planned Parenthood is as wonderful as mine was. Thank you Planned Parenthood!

It was a long wait, but totally worth it! I walked out with over a years worth of birth control pills. The staff was very helpful and nice and made the visit as stress free and as pleasant as possible.

Everyone was really nice and accommodating. With appointment i spent around 2 hours total and walked out with 13 months worth of bc pills. Totally worth the wait.

I live in Berkeley but ended up at the Planned Parenthood in Concord because, first, of a terrible experience speaking with one of the front desk staff when I visited the El Cerrito center, and second, because I was already in the area.
(About what happened at El Cerrito that had led me to Concord: I had gone in not knowing that it wasn’t a drop-​in clinic and had asked about the process of scheduling and appointment and wanted information about what Planned Parenthood offered. Although the El Cerrito clinic was completely empty, the front desk person seemed in a rush to hurry me out and did not clearly explain practically anything about the clinic, only insisting that I would be better off going to my school’s health center without asking me for a clear picture of what I was looking for. Anyway…)
The folks at the Concord clinic were very accomodating and, in spite of the many women in the clinic at the time, remained calm and was not annoyed that I really had no clue what the process was like. I must’ve gone up to the front desk person in Concord thrice, first to ask what I should do to start (i.e. paperwork), then to ask what to do next, and finally to ask when I would be seen (I had thought the time I was given was an appointment but did not realize that was just the check-​in time, hence why I asked the desk folks so much). In spite of being a former sexual health educator myself (for my school’s health center), I was very unexpectedly anxious about being at Planned Parenthood and the wait wasn’t making me any less so.
When I finally was seen, about 30 minutes after completing my paperwork, I was very glad I had waited for so long because the clinicians I saw were SO nice and understanding and were more than willing to offer me a plethora of options available, all free because of FPACT coverage (which you can apply for at the clinic when filling out paperwork). I ended up getting an HIV test and a gonorrhea/​chlamydia test, and walked out with HELLA safer sex supplies.
By hella, I mean: 13 months worth of hormonal contraceptives, 2 packs of emergency contraceptives, condoms, and lube.
I hadn’t asked for that many specifically and just told the NP that I was on BC before and wanted to get started on the same type I had been on before. She said she understood, went over some questions about my health, and said she would give me the aforementioned amount of items. I was amazed! That’s A LOT of supplies. Having worked in the sexual health field, I knew that that’s a ton and was very surprised but grateful that she provided so much because the entire trip took about 2 hours (including wait times, test times, clinician times, etc.) There’s no way I’d be able to come back too frequently because of the time cost, so it was very nice of her to provide so much.
So, overall, to recap:
THE GOOD:
–friendly, calm atmosphere
–cable TV?
–knowledgeable, giving clinicians
–helpful front desk staff
THE BAD:
the wait! but that must mean it’s a very popularly used clinic, right?
WELL WORTH YOUR TIME. Glad to have this as my first Unilocal review!

I live in Pittsburg and work in Walnut Creek but go out of my way to visit the Planned Parenthood center in Concord for all of my «down under» needs. With the exception of the girl with the fetus tattoo on the back of her neck (who threw my birth control at me), everyone is really nice and have a real comforting way of handling people, which I think is important for all of the stressed out young girls that visit PP. Thanks for keeping me child-​free all of these years!