Alterations Center of Gesinee

I’m sure Gesinee’s will be ok for many of you out there. However, if you shop at Gesinee’s, you should make sure that you are ok with dealing with a business that WILL NOT and DOES NOT stand behind their product or service when they make an error. And yes, they admitted there is an error, but will not fix it.
There is a pattern with Gesinee’s and this is why Gesinee’s has a 3 star rating on Unilocal and not a 5 star rating. I would recommend listening to reviewers… and shop at bridal stores that have a 4 or 5 star rating!!!
When a business makes an error… they should make it right and then the business will have lifelong and loyal clients.
If you want to continue reading… my story is this. The sample dress I tried on during my initial appointment, fit perfectly except for the length (I am 5’11″) and it was a bit snug in the hips. Gesinee’s suggested ordering a new dress, one size bigger, assuring me the final product would look like the floor sample.
See photos
After being measured by Gesinee’s staff, a new dress was ordered — months later I arrive for my first fitting — the length is good… BUT everything else was WRONG, and I mean really WRONG. I was told it was a «manufacturer measurement error» (this was written and noted on the paperwork) and I should trust them to fix it with alterations. This is what I got after 7 alteration appointments:

See photos
A little over a month before my wedding and this is what I have.
Part of my breast hanging out on one side, puckering in the front, shoulders off (one tight, one loose) and the buttons on shoulders sit too far back off shoulders, back section cuts into my back, darts showing, cups having to be put in (didn’t need cups with the sample)…still not good, bunching in the back and the beautiful back panel is ruined… and after paying for alterations (that they should have covered); it does not fit!!!
I was more than patient and kind throughout my seven alteration appointments. After which, I personally met with the manager, Sara, will no resolution on their part. I asked that the owner please call me to discuss… NOPE. The manager called me back and stated that the owner suggested putting the dress on consignment to sell. Really? How does that help my current situation? In my opinion, the store manager, Sara, is very dismissive, not a problem solver and not helpful.
You would think Gesinee’s would try to make this right and correct their own error. I was provided a product that I cannot and will not wear, at an incredible expense.
I did not gain/​lose weight or grow 2 – 3 inches, as they mentioned to me several times.
* Gesinee’s error!!!
* Gesinee’s mistake!!!
* Gesinee’s will not make it right!!!
Why would a business not stand behind their name, product and service? In my opinion and personal experience, it is because they are not credible, honest and trustworthy.
This situation is a complete shame, because I genuinely would have been such a loyal customer had Gesinee’s fixed their error and done the right thing.
I truly believe that the owner, the manager, nor any of the staff at Gesinee’s would ever accept this dress for themselves, a loved one or friend as «ok to wear.» If this is what they think is acceptable… then this shows you whom you are dealing with.
I will never step back foot into Gesinee’s and I will make sure that none of my friends or family shop there either. I would adamantly tell you… if you want a business that will stand behind their service and product… go to an alternate bridal store. This is not the way to do business!!!

I would highly recommend their services. My daughters wedding gown was altered there and Irene assisted us at the fitting appointments. We wanted to add jeweled straps to the dress and she made it happen within a short timeframe. Our appointment visits were timely and professional. She made my daughter feel special during this important time in her life!

Very impressed with service. Tsui help myself and my daughter with our dresses. I am mother of the bride in 2 weeks! She was super patient and did not rush us at all. Her goal was to make sure we got exactly what we wanted all with a pretty smile. Irene and Tess also were a great help giving us their opinions and helping us find jewelry for our dresses. Stephanie was at the front desk and she was very helpful in scheduling our appointments. A great team.
Would highly recommend this place.

Service was excellent! Both Irene and Tess assisted me with my wedding dress alterations. My dress needed to be hemmed in the front, a bra insert done, and taken in at the top of the shoulders and neck. It took two appointments to get it just right, and the last alteration was done only a few days before my wedding. My dress fit beautifully and I couldn’t have been happier! The only downside I would say is their fees. I have a seamstress close to home I’ve used before for an evening dress, same alterations, and I ended up paying double here. Since time was of the essence, I ended up going with Gesinee’s Alterations Center since this is where I purchased my dress. As I said, the service provided to me was awesome and the end result was perfect!

Beyond enraged with my experience with this alterations dept! Where should I start… Ugh! It took me over a year to find the perfect dress only for it to be ruined. First off, after arriving to my appt. my MOH and I stood at the counter for over half and hour just waiting for someone to acknowledge us, it was pretty much unbelievable. After they grabbed someone to help us she started pinning my dress all Over the place handling it with absolutely no care. She kept insisting it be a certain way even though I was trying to explain to her how I wanted it. It was an extremely frustrating process from the start! Well by the time we were done she informed me that my alterations would be over 500.00! After shopping for a year I have been to many bridal shops, all of which had at least a rough estimate of how much each type of alteration would be. They couldn’t even give me a rough estimate. I was shocked and sick to my stomach. But I needed my dress to fit so I paid the fee. Well when I picked up my dress I inspected it pretty well because I had read reviews (after I left my dress with them to be altered) and I was worried they might have butchered my dress. There were pins left in it. No biggie. But the bustle was not done basically at all… Not how the lady had pinned it my previous trip. The lady told me If I wanted it more then I needed to safety pin it in the spots I wanted it more bustled. Well again after inspecting my dress I left the store. Only to put my dress on the day of my wedding to find that the seam down the side wasn’t sown all the way so it started to separate. My beautiful gown now looked terrible. Nothing I could do at this point obviously so I had to wear my gown all night with the side seam tearing! Not to mention every trip I made was almost a 3 hour trip for them to do alterations which just added to all of this. I am beyond upset! I can’t believe they would handle Wedding gowns with such lack of care.

I loved the service I got here. I can’t remember her name who helped us and altered my dress, but she was wonderful, so nice, and did a great job on my dress.
However, accessories here are extremely overpriced, and they attempt to sell you them and encourage they are a good deal. Don’t do it!
The huge thing for me was the ordering of the wrong size of dress. I got measured and was told I should be a size 8. When it came to ordering, the lady recommended I get a size 6 instead (for less costs of alterations). I don’t get why they wanted me to get a size smaller. Also, the sample I tried was a size 6 and it BARELY zipped up. I told them I wasn’t planning on losing weight either. I went with their suggestion anyway, since I figured they knew what they were doing. The dress comes in and won’t zip up at all. I had to get it altered to where it would fit, and it costs the same amount as the dress!

I love Irene! She is so sweet and welcoming, and makes the experience so much fun! She made my dress unimaginably perfect, and me even happier! I’ve loved my entire experience with Gesinee– from fittings to alterations. Thank you ladies for making this seem effortless!

Hoping the service will get better during the rest of the alterations process

Gesiness is expensive, however, it is worth every penny you pay. My alterations were perfect. They were meticulous. I had a huge bow added to the back of my dress and it looked beautiful! My mom had sheer sleeves and a back added to her dress and you would never know it was added on, it looked like it came with the dress. Gesinee’s altered three of my wedding dresses I bought from them and they all turned out beautifully. You get what you pay for.

I bought my dress at Gesinee’s across the street and got my alterations done at the Alterations Center. I had my dress completely transformed, it had a horrible bubble hem which was really long as well as a long train. I had all of that removed except for a small section of the train and I had a bustle put in so I could bring the train in. The women at Gesinee’s were outstanding and my dress turned out beautiful! I had so many compliments from people saying they had never seen a more beautiful bride and they all loved my dress. Thank you Geninee’s!

Horrible experience here and totally over priced. So save yourself the stress and trouble. I only went here to get my wedding dress altered because I had bought my dress from Gesinee’s and thought it would be easy to just go across the street. But the ladies there were inconsistent, unprofessional, and dishonest. Make sure you are very clear about how much they are going to charge you for everything and what you are actually paying for at each transaction. While they quoted me a total for the alterations they conveniently left out the pricing for the hem/​bustle making it seem a lot lower. Not until my 2^nd fitting did I find they hadn’t done the hemming/​bustling because they still needed to charge me for it. So I ended up paying more than what I was quoted with no choice.
At my 2^nd fitting I was also very flustered with the state of my dress. It looked messy and on top of that I found a tiny hole in one of the layers which I’m very sure was not there before (make sure to check your dress before you hand it over to them). The lady handling my alterations brushed it off like no big deal. And only tried to correct the problem after I asked her what she was going to do about it. Irene did seem more knowledgable but she was just as unconcerned at my frantic state as her employee. Of course they would not own up to anything. But looking at the messy quality of their alterations, past reviews, and even how my garment bag was completely torn up by the end, their prices really don’t match the quality and service they provide.
In the end they got the bare minimum of what was expected done. I got married almost 5 months ago and I’m still fuming just writing this review. I wish I had taken the time to find decent tailor. I probably would have paid less too.

The alteration ladies at Gesinee’s are amazing and very helpful. They tell you the honest truth when it comes to your dress and what is best to look your best on for your wedding day. Irene is very helpful and accommodating.

I wish I had written this review when this happened two months ago but I was so angry I didn’t even want to think about it then.
I bought a Bridesmaid dress at their store and had it altered there — it was a one strap asymmetrical dress and the strap was falling off of my shoulder — they pinned it up, but it still fell off even though it was the right length — so something was clearly wrong, but they just said they would put in some elastic and it would stay. Knowing nothing about dresses I said okay. They were also shortening the hem and lowering the arm hole under the strap side because I have a short torso.
WELL. They *CUT* the strap when they altered it instead of tucking it — which any seamstress should know not to do and guess what? They cut it too short!!! By about two inches! It would not reach together. I was in a complete panic and they clearly were as well. They *DENIED* cutting it at first — as if I am some imbecile who can’t tell cut fabric! Then they admitted they had cut it.
Second thing: One woman walks over — I believe her name was Irene, who had not previously been involved, takes one look and says oh, the strap in the back needs to be moved — that’s why it’s falling off of her shoulder, it’s not in the right place. Um, shouldn’t the person who pinned the alterations have known this?! HUGE mistake.
So in order to get the two sides of the strap to reach once they moved it, they had to hike the dress up a good inch or two higher than it should have been which made it TOO TIGHT. So my boobs and back were squished out over the top, it sat unevenly so one waist side was over an inch higher than the other, and they had to take out the alteration they had done of lowering the arm hole to get it to reach, so it was totally hiked up in my armpit — very uncomfortably so.
Needless to say, it fit terribly, and they also just did a terrible job — pulls everywhere, and a HOLE in the strap! Looking like crap on your sister’s wedding day is a really traumatizing situation, let me tell you.
I tried to get a refund since they ruined the dress and drastically altered my experience of the wedding, and they would only refund me 55 $ of the 175 $ (which was WAY overpriced to begin with). When I demanded a full refund the manager said she saw no issue with them having cut the strap as if they was some sort of common practice. And said she thought it looked fine.
Oh yeah, and I was in there for SIX hours as they kept trying to fix and re-​fix it.
Stay AWAY.

I was referred by my co worker who spoke highly of this place, so despite previous Unilocal reviews, which were bad, I gave them a chance. Boy was I wrong.
Had a very horrible experience with these people. Way over priced and very unorganized. I suggest shopping around more before you consider this place. Put me in a bad position a week before my wedding. Was able to go somewhere else which was way cheaper and they knew what they were doing and didn’t have to do extra work like Genesiees seamstress suggested. To top it off, took less time.
Stay away and save your money and sanity.

I will never ever come here again. They are way over priced. Needed to get a dress hemmed for my best friends wedding and they charged me $ 120 for hemming and taking in a little on the sides. Another brides maid who lives in Monterey only paid $ 35 for the hem. Don’t go to this place. You will be charged way over priced.

If I could give negative stars… I would.
SOOO disappointed in this place. After spending $ 1400.00 on a Maggie Sottero Dress from there sister store Geneses, I was referred here for alterations. After reading some negative reviews, I still went here out of convenience. I needed to take my wedding dress out a tad (horrifying yes) as I fell pregnant several months before my wedding. Luckily, it was a corset back, so it was very simple. What I ended up getting done was taking out an inch on each side, and adding a bustle. Simple right? WRONG! This cost me over $ 400.00. I was SHOCKED! After coming in twice, she asked I pick up the dress the week before the wedding. I came in picked up the dress and was off.
Fast forward to my wedding day:
Took the dress out of the bag and there was pins everywhere. I thought to myself «oh they must have forgot to take the pins out» no big deal. When my mom went to pin my dress we realized that there was no bustle sewed in. I was so angry. I paid nearly $ 200 for the bustle alone and it was given back to me un — done. Granted, I should have checked but still absolutely in excusable. I wound up carrying my long train dress around all night.
DO NOT GO HERE.

Had a very disappointing experience here. Brought a dress in that was purchased online. Needed to be taken out a few inches in bust so thought bridal tailor would be best idea. The dress for my daughter’s prom. Went in they said no problem they could do alterations. Picked it up, got it home and it was full of snags and oil type stains. Dress was brand new– never worn. Returned to them to see what happened to dress and what were they going to do. They offered to clean it and try and smooth out snags. Picked up dress day before prom and stains and snags were less noticeable but built in bra cup on one side was inside bottom of dress. Had to wait another hour for them to fix this which was again their fault. Never will I take anything here and will tell friends whose daughters are marrying not to use this place. Btw they never offered an explanation for stains and snags. They accused my daughter of damaging dress. I asked them why would she do that before her prom??? Also they never offered a refund or partial refund for alterations. I wanted to leave zero stars but wouldn’t let me.

I wasn’t happy here at all I was getting a bridesmaids dress alter and I went for the first fitting and they pin everything and I was told to come back for the second fitting. The alterations I needed was gonna be $ 80! It was an extra $ 75 to hem it! I couldn’t believe it so I told them to not do the hemming. I then went back for the second fitting and they had took it in too much and it was extremely uncomfortable on my arm pit. One of the ladies told me it was gonna be $ 21 dollars to fix what they had alter!!! I got upset and said there was no way I was gonna pay that so they said they would just fix it with out me paying the $ 21. It’s a joke the price they charge its almost like buying two dresses save your money and find some where else.

I bought a dress their for my grand daughter’s graduation prom. We bought the dress a couple months before the graduation so I thought we had plenty of time. The dress was beautiful and expensive, the alterations was expensive. One person did the pinning and another person does the alterations. When we got it back it didn’t fit and it was all wrinkled, the dress was a mess. I asked to talk to the person that did the alterations, it was terrible, she could hardly speak english, seemed like she was from a third world country. She talked really fast, broken english, could hardly understand her and she was rude. She did finally fix the problem but it took forever. We barely got the dress in time. It was fixed two days before the prom, very nerve wreaking. Taught me a good lesson, paying more for something doesn’t mean it is better. I will never get anything altered their again.

My dress was almost a perfect for me… almost.
I was convinced that not too much needed to be done… Just taken out a bit at the hips (cause you. I’m a girl with curves) and that was it. I came in for my fitting last week with that on my mind, I was skipping the bustling portion cause I’m not a bustling type of a girl. Anyway, I came in and was pleasantly greeted by Irene and the girls, we were immediately down to business! Irene helped me with my dress and I was standing in the mirror looking at my amazing gown (which Irma from the Gesinee bridal store found for me, I can’t thank her enough!) and I didn’t think it could look any better than it already did.
Irene and the ladies quickly made me realize that little alterations go a long way. They made little suggestions to make the dress look like it was made for me and me only. They weren’t pushy in anyway and really took the time with me to make my dress look even more amazing than it did.
I go for my final fitting next week and I’m beyond excited!
Thank you ladies for making a perfect dress even more perfect!