Action Photo Service

Asked for photos from my IR film and got a long film which I had to pay royally for each frame to be actually developed. Got the film and ran from the place. Had I gotten what I initially paid for they would have additional business from me. I can shoot digital and do photoshop at home! If I do film is for nostalgia … but not in this place.

Really great place that pays attention to detail. They are one of a handful of great mini-​labs left that will process almost anything from E6 to C-​41 and Black and White. They not only do an excellent job of processing, but also have a decent scan compared to other places. Best of all is that they use high quality Print File sleeves, something that most labs ignore. This is great becuase your negs are ready for filing in a folder once you get them back. Excellent customer service, very friendly, definately one of the best labs I have been to in the area.

Taking my business to these guys was a big mistake.
I wanted 5 pages of family photos and information copied from my scrapbook to share with relatives. The size was larger than I could copy on the machines at Kinko’s, so I took them to Action Photo. Ken waited on me and wrote prices on the copy of my order but never gave me a total. I assumed the $ 95 was for the 5 pages to be copied. When I picked them up the order was $ 595 plus tax. I asked what the total would be for 4 copies of an additional page and was told the total would be $ 125, but I was charged $ 416. The receipt said CD/​nc but I was never given the CD.
When I asked to speak to the manager, he asked me what my complaint was. I complained about the price, and was told that it was all written down on the original order. However, Ken never gave me a total, only scratched numbers on my pink copy of the order. I was shocked. In all the two orders cost me $ 806.52 when all I wanted were copies, not framable photos.
In addition to the order I gave them the day before, I spent $ 1100 total at this place.
Ken promised the order would be ready Tuesday afternoon. When he called to tell me my order was ready it was 5:00, and when I told him I couldn’t make it before closing time, he said I’d have to come in the next day. He told me my order was not the only order they were dealing with.
This man clearly does not communicate the costs accurately, and tries to make the customer feel that he/​she is the one who does not understand. So, I am out $ 1,100 for copies I should have taken to Kinko’s in the first place. Big mistake. I will also tell anyone with this type of order to take their business elsewhere. I may just see a lawyer about these unjustified price policies. They are way out of line.

So I go in asking if they could make a slide show and add music… His (probably the owner) answer was we can but it will take weeks… I said I’ve got it all on the flash drive all you have to do is burn it. His response was why don’t you do it yourself then?! I don’t have the staff! Now if that’s not terrible customer service, what is.

This is a great place to go for photography services. The only reason why I don’t go here as much as I did previously? I’ve found another photo store close to where I live. I would go to Action Photo to buy film or get my film developed, yes, I still use film most of the time for photography.

Excellent service. Ken helped me make my work project and it came looking very professional.

I went to this store because I thought I would get better service. Not the case. Any question I had I was told to go to the web site. They said that the web site is easy. When my photo came back and it was not correct, I was again told to go to the web site. They blamed me for incorrectly submitting the photo. They offered no help AT ALL. The product is no better than Costco or Walgreens. The service is better at Costco and any other place that runs prints through a machine. I will never go back.

The stars are for convenience and the quality of the photos, minus stars for being told my photo was ready on the phone, and finding that was untrue when I stopped in in person. I didn’t mind a brief wait, I minded the dishonesty. This was compounded by the merchant giving me a ten dollar discount rather then the $ 15 discount promised by my Unilocal deal purchase. I was in a hurry and didn’t cause a fuss, but I left with a bad taste in my mouth, and despite the convenience, may look elsewhere in the future.

It was my beloved mom’s 60^th birthday. What to give the woman who loves me unconditionally, who believes in me unfalteringly, and who taught me how to be strong, kind, happy, and confident — my rock? Another trip to the spa? Another beautiful scarf? Another piece of jewelry? I have given her these throughout the years and I want something a bit more special than those. What to get? What to get?
I was at the point of frustration when I remembered a beautiful portrait of her when she was but a babe. This picture shows why every baby in our family was compared to her by my grandmother. This picture shows why her neighbor just found her too adorable one day and bit her all over. This picture should hold a special place, but it never had. It was yellow with age and has a few faded spots here and there. What perfect time to restore it to its former glory than her pending birthday?
So I called Action Photo Service. I came in less than a week before my mom’s birthday and they had it ready for me the day before the big day without having to pay extra for it. The picture turned out beautifully, although I must point out that it turned out looking more like it has only gone through not too much of a restoration. I was expecting her dress to be restored to its original red color (or at least a hint of it), but it was still a greenish brown. Maybe I should have told them about the original color of the dress or should have asked if they had a more intensive restoration, so I am willing to put the blame on myself and not on them.
I should also share that the final payment was a bit frustrating. I found out that they had a promotion for 40% of if you liked them on Facebook, which of course I did. However, for whatever reason, when they checked their page, they couldn’t find my name in the list of people who Liked them. I showed them on my phone that I really did, which they saw yet they still took another ten minutes before deciding to honor the discount. The fellas were pleasant throughout the whole thing, but I was slightly frustrated, anyway. Then again, they were older gentlemen so I assume that Facebook is not as easy for them to navigate as it is for me (or Facebook was the one that messed up, which is, of course, very much plausible). The only reason I put up with the wait was because the discount is considerable (their services are not cheap, but they are totally worth every cent).
My mom absolutely loved my present! The way her eyes lit up when she saw her clearer and cleaner baby picture made me want to pat myself on the back. I knew I chose the perfect gift to mark such a momentous occasion, and Action Photo Service made me look like a great and sweet daughter!

Have been using Action photo since 2002. I invested in a very expensive 120 film medium format system and Action delivers great results every time. I have entrusted them to old Kodachrome slides from the late 1950’s and their prints looked like they were taken recently! When you want the best let them complete what you saw when you clicked the shutter. I am very picky and they make my photos look great!

Dennis helped me restore 60+ year old photos as a surprise for Christmas. He was professional, polite, and got them back to me within 2 days. Great shop!

The pictures came out very well and were of excellent quality. The people who work there are not that friendly. When my wife walked in, she was completely ignored by the person behind the counter who was not busy at the time.

I’ve only been here twice to buy my HP5 plus film. They were less than $ 6 each, and seemed cheaper at the store than was on Amazon. I was surprised though, to find out that the Kodak TMAX 400 was more pricier than Ilford, because I didn’t think Kodak was all that great.
Regardless, I didn’t have the most pleasant experience the first time I went in. The man that helped me seemed peculiar, seeing how he peered over me when I went to type in my code as I checked out. It seemed even more odd when he mentioned how it was a good idea to have a long code so no one else would be able to guess it. Then he had the audacity to ask me how many numbers were in my security code! I thought that was pointless and rude; but I went back again because it was the only nearby photo store and I needed my film. The second time around was better because it was someone different that helped me.

From the reviews it looks like this place produces excellent quality photos. Unfortunately I didn’t have the opportunity to make it that far. I am new to photography and particularly to enlarging photos. This shop was recommended to me by people at Cheap Pete’s framing. I kindly asked Dennis, the man at the front desk upon arrival, what it is that sets Action Photo apart from other developing services — specifically, why the large price difference from other places nearby. I would be easily persuaded to spend x amount on my prints with a sincere and reasonable response but instead he began raising his voice, getting extremely defensive and hostile. It was an incredibly unpleasant experience. The other man that stepped in was almost as equally rude. There is absolutely no way I will drop that much money in a place where the two front men working in your establishment are rude and condescending.
Shortly thereafter I stopped into a custom framing shop nearby. The framer asked me if I had been to Action Photo. I said yes. He asked if I spoke with Dennis. I said yes. I didn’t really know where he was going with his questions. After a pause I said «actually I didn’t have the best experience there. I found them to be very rude.» The framer shook his head and said that several customers have complained about Dennis and that he doesn’t send his customers there anymore for printing because of the poor customer service.
I don’t care how good your prints are. If you’re rude, you’re not getting my business.

I’ve always love coming here. They are always friendly and helpful. Since I do still work with film from time to time, I always bring my film here for developing. They are definitely great at what they do.

This place is the real deal. I love shooting in film and using the occasional plastic, overpriced, toy camera now and then, but I am a total layperson when it comes to fine photography.
The staff are completely approachable and happy to offer suggestions on whatever you’re trying to do… and they even cross-​process slide film (for a nominal additional fee).
And, while processing is pricier than 1-​hour shops, the guys take great care with your prints.

Anytime I want a quality print I go to Action. They have a wide selection of papers that you just can not find at the 1-​hour photo places.
I still like to use film now and then and Action does a great job on E6 processing and I can still buy slide film from them.
They provide great customer service.

Excellent place, they will develop anything you want and are really consistent, highly recommended for everyone who needs anything done with photos. They offer a huge amount of services besides development, I’d call this place first if you have any questions about any photo service whatsoever, because if they can’t do it, they will know someone who can.

These guys were great. The prices were reasonable and their stock pretty good. They always had what I needed.
The service that I got was just awesome. I would take my son with me and they always took time to talk to him and make sure he got some candy. When he showed interested in something, the guy actually sat at the counter with my son and explained to him how it worked. (my son is 5)
All in all the atmosphere was very friendly they always remembered me and I never had to remind them for my student discount.