One West Bank

NEVER CONSIDER GETTING A HOME LOAN FROM THESE PEOPLE. WHATEVER THEY SAY… STOP. DON’T DO IT.
«Kafkaesque» is more cheerful than this. The people in the branches have no power, and whatever they tell you CANNOT BE TRUSTED. We were approved on a re-​finance for an all-​cash transaction. Months and months went by. We have great credit, it all seemed to be good, but they kept having reasons to ask us for another set of paystubs, etc.
5 months after applying and being approved by them, they said «you have to start over because you need to have owned the property for six months.» I said «we’ve owned it for 9 months.» They said «I know, but your original application was dated in July, so that was only five months after you bought it, so you have to start all over again — with another set of forms, and paystubs, etc etc.»
I pointed out a) that this was the first we’d heard of «wait six months» (earlier emails from one west bank said «wait 3 months» and b) we’d had it for 9 months, so what was the problem?
The problem is the people in the branch are powerless. The system is broken. They have STOLEN OUR TIME and you should not ever trust them regarding a home loan.
Moises in the Santa Monica branch was put in a position where he had to be deceitful.