Michael Kors Outlet

I visited this store the day after Christmas, so as you can imagine the store was very busy. Their is an employee by the name of Miguel at this store My husband and I met Miguel when we asked him about a specific purse, even though the store was very crowded Miguel went out of his way to find the purse I wanted. Because of his excellent customer service We ended up purchasing 3 purses and matching wallets. I will definitely return to this location and hope to have Miguel help us out again.

The store is inside the Citadel outlets. Great location. The staff is remarkably professional and assisted me with all my questions and concerns. Curtis helped my daughter and I with the purchase of our MK watches. He has great customer service and I recommend him if you are ever at this location. Once we paid at the register the young lady was very attentive and she offered to fit our watches and there is no charge for customers. Very happy with our purchase.

WORST COSTUMER SERVICE
I walked in looking for a purse for my mother, I finally found one that caught my eye and ask the nearest associate how much it is. The associate could not figure out the price and brought her manager over. The manager then said «the purse is $ 160, take it if you want it, if not just put it back and look somewhere else for a purse that fits your budget» EXCUSE ME? I never mentioned I had a budget, and how dare she think I didn’t have enough money for the purse. She never bothered to ask what I was looking for, or how much I was willing to spend, so why throw that out there?
I will NEVER walk back in that store again. Not only did she lose a sale, she lost a costumer.
EVERYONE is a potential costumer, no matter how they look or dress. This is ridiculous

What the f***ing policy with the taking pictures of the products !!! I am sending family bags (Cambodia) and how the f*** am I supposed to know if I get what they want !!! I find that policy is annoying !

I was kind of disappointed with this store staffs. Most of them looked at me in a way that I don’t have money to buy their products. We stood there and No one come to ask if we need help, when my friend went up to ask the manager of the 40% off deal still apply for the weekend, she staired at me from head to toe and replied «maybe». I might not coming back to this store ever again and yes we bought 2 items from the store and cost 500 dollars.

No one greeted me at the door, usually someone does. Their discount isn’t all that great and a decent amount of things are full priced. I’ve been to other Michael Kors outlets and this one has been the worse when it comes to discounts.

Went in on New Years Day, quite busy and there was some type of sale going on, I only went on for one item so it was a quick trip, I got the help I needed and the girl was very friendly, considering it was a busy day the store was still clean and organized, lots of people helping out and everyone seemed nice and helpful, at checkout again I received great attitudes and the girl answered a question I had, I will definitely be back!

VERY RUDE COSTOMER SERVICE I AM SHOCKED. I was ready to buy a watch but they would not let in my mom to pay for it. What the hell is wrong with you people?

The first person who offered help was a girl named JULIANNA by watches. She has no concept of good customer service AT ALL and she had attitude when I was asking about what the watch warranty covers that is offered with it. On top of that her bad energy just came off from the start when she offered help. Idk why she works at this place she seems unhappy to be there if that’s the case No need to be in customer service. The person who came up to me after was FRANK. He approached me right after I finished speaking to her and it was like night and day. He was amazing so GENUINE, helpful and just all around peppy and a joy to speak to! He even shook my hand which was nice for a change at the mall. After GABRIEL helped me hands down the BEST DRESSED male in that room he had great customer service but still very professional and poised but still a joy to be around ! Definitely see manager qualities in him I even went as far to offer him a job at my work as customer rep for a luxury car rental.
You can tell who the general managers are at this place by how angry they look, they look like little tyrants patrolling. The discounts are great but NO REFUNDS AND NO ONE TELLS YOU AT ALL OR UNTIL AFTER THEY SWIPED YOUR CARD OR YOU WILL SEE THE FINE PRINT LATER ON THE BACK OF THE RECEIPT there’re a pain in the ass even with exchanging past the due date if you so happen to find the receipt and tags and everything are still intact, yup even if it’s a manufacturing defect.

Got a great deal and my girlfriend was pleased with the sale. We ended up getting a great deal from a purse with a MsRp of 399.99 for 163.90. We always come shopping here and usually find great deals.
The only reason I give it a 3 star instead of a 5 is because we were told not to take pictures of the product. How am I suppose to show a family or friend what the purse looks like if I am buying it for them? By telling customers not to take pictures, you could lose a potential sale, you lose free marketing/​word of mouth, and you can make your paying customers unhappy.
Great product but not happy with the service.

Came in at first VERY disappointed. I bought a purse Friday and I was not told it was store credit only (it might have been posted but it was in 8 point font. They should really make it larger.) Even when I purchased another purse they did not tell me that at the register.
The earlier purse I bought was too heavy (very large gold rings that weighed it down, and when I got home realized it was way too heavy.) I decided to make a trip back there on Sunday to return it and look for something new. When I got there I could not find anything that worked and also was told at the door that it was exchange only. I was shocked that it was store credit only, and also that the staff had not told me that when I purchased the purse on Friday.
I had one or two people walk up to us and they offered to help look for a smaller purse that I had in mind, but really nobody followed up with me. However, One very friendly and approachable employee came up to me named Lark and she asked me if I was finding everything OK. I explained the situation to her and she was sympathetic and seemed genuinely concerned. She went to the trouble to tell me about some of the new styles that had just sold out and that I could always have her call me when they come into the store) since they weren’t there then.) She really went the extra mile to make sure I was happy, even though nothing in the store suited my taste.
She walked the store with me and pointed out several styles and then I finally found one that was very similar to what I was looking for. She took it off the shelf, slipped it on my shoulder and put it on her so I could see what it look like. Surprisingly, I was OK with the larger bag (I had originally been looking for a smaller over the shoulder bag like my last coach purse.) I ended up falling in love with the bank and bought it, and it made my entire shopping experience an A+.
Thank you so much Lark for taking the time to show me what it’s like shopping at the Michael Kors store :). You are the bomb!

Cashier is very rude and stuck up. They act like they r making $ 50/​hour when they r only making minimum wage. I’m sure they can’t even afford the purse there.

Nobody ever advise you items cannot be returned!!! just fine prints behind the receipt.
When I was trying to go thru the door guard, that door guard just said «no return, no refund, no…»

So I gotta admit the prices were more than I was expecting! There’s a big sign in the front window saying 50% off And the items I wanted only gave me 25% but hey it’s still a saving! So after picking my items the store would have just got a 3 star review but as I got to the till the cashier ask if I found everything I wanted and was very friendly asking me where I was from cuz of my accent and the purpose of me shopping which I said London and just shopping for gifts where she then asked if I managed to look at the jewellery and at that point she then started showing me what stock there was in then we went to the clutch bags and well she then found further bags from the back for me! It was like having my own personal shopper!
Well need I have to say more I spent a further $ 400 on my bill but you know what it was worth it! And that’s why it’s now a 5 star in my eyes!

Service is crappy. New location made the employees even more pretentious. Now you have to wait in a line before going in for «crowd control» but to my surprise, there was NO CROWD TO CONTROL.
I think that it kills the whole looking to buy feeling. I wanted to physically look at something I had been eyeing online, I live really close to citadel, so its convenient, I was loaded with cash therefore ready to buy, but the fact that I had to wait in the line, made me go to the mall. Prices aren’t much of a difference and colors are crappy, probably expected as it is an outlet.
I would have the staff retrained and place a good moto– KILL THEM WITH KINDNESS.

It takes an extremely long time to get a watch size adjusted!!! 50+ mins!!! I could have gone somewhere else to have this done in 5 mins!
After waiting for so long, the guy ended up taking out too many links and now I am back to the waiting game…

To be honest, I’m a touch surprised at all the negative reviews on this location. My husband and I have been here several times now, and never once have we had bad customer service. I’d say that there are almost too many customer service reps in the store when we go and we are greeted several times, but if you tell them hello and that you are just looking, they pretty quickly leave you to shop at your free will.
They have days where they offer better discounts, so be on the lookout for that cause you can get a pretty good steal! You could easily get a $ 300 – 400 bag for roughly $ 90-​$ 150, which is pretty good for a designer bag…
They sometimes have a wait outside, which several of the high-​end stores at the outlets do as well, so that’s no biggie. We’ve never waited more than 10 minutes and it’s holiday so who doesn’t expect a line?
The store itself is always really clean despite the number of customers passing through it and they change up the stock pretty regularly considering that the bags are there as a last time opportunity to buy — and once they are gone, they are gone.
Overall: A
Good location, nice people, watch for double discount days and get a steal!

I needed to get a gift for someone who likes MK or Coach and I was in no mood to drove too far away. Why not Citadel?
Being in a perverse mood earlier today, I decided to dress up in yoga pants, oversized shirt and chanclas to see if anyone would help me. Given I was holding my old MK purse but the last time I was there no one approached me still.
Walking in I noticed they have a new crew. I’ve gotten over MK over a year ago so I haven’t been back for a while but I did notice they now have all men attendants on the floor except for one female staff. The other 2 females were manning the register. And biy, were these guys dressed well! Almost GQ-​esque. Very easy on the eyes indeed.
I was approached by not just one but 2 more attendants in the short span that I was there. The first one noticed my purse and asked if I needed help. The next two helped me look at the bracelets and ultimately pick out the one I thought would suit her.
Overall very happy with the service I got today. You go guys.

I came here with a friend, as she had hoped to purchase some wristlets for her littles.
We were both not impressed with the selection of handbags here. There was a decent amount of items, but nothing was too amazing. Their watches and jewelry on the other hand, were great.
Also, the sales here weren’t that amazing. You’d expect for outlet prices to be out of this world amazing, right? These prices were just meh.
And, no food or drink allowed. My friend and I walked in with Starbucks drinks in hand, and the guy at the door told us we couldn’t take drinks in, but could leave it at the door.

Moved to the front side by the parking lot in 2014. Better location with longer lines. The sales staff here are very pushy and suck here. Two staffers that helped out couldn’t use the calculators (dumb). Quoted Wrong discounted prices. Not a huge store but better location than before.
New clean store with pretty good variety of purses.