The Home Depot

Serious Inventory Issues. I cound not find or oder what I needed and they don’t seem to care.
The staff were friendly to each other and to me, like a family. You can invite them to your backyard BBQ but they had no sense of urgency about I shopped there for a purpose and I needed to get things done.
1. Online inventory is not reliable: Happened to me twice. I checked online before I went and it said they have more than ten in the store. Got there and found ZERO on the shelf. Asked for help and the answer was the item just arrived in truck and waited to be unloaded. OK. Then how soon I should come back? Don’t know but please try back in a few days. How about the next day? No, better wait for a few days. Same answer twice with different staff in two different visits– it must be in their training manual. And they must have a big truck.
2. Online order can be cancelled in a late notice: They blamed it on the UPS for missing the package. By the way, I have never had UPS missed my package. Half of my order was missing when it reached and scanned by the store. I was mad because I could only get half of the job done in a well planned weekend. But lucky me, at least I still have the other half. No notice or text from the store about the package being ready for pickup. But I went there anyway since onine order status said arriving be this day.
They checked into the computer inventory and told me my item was not there. Here is the friendly part. They sent staff to the storage bins to find the item. Eventually, the 2^nd shift store manager was on the run to find the item. No, the item was nowhere to be found. And no explanation about why I received an email earlier about half shipment arrived. While I had a heated discussion with the manager, suddenly, the first lady told me nothing in the computer turned around saw a box behind her with my name on it. It was there all along! That was 30 minutes later since I timed my watch. On the package box it said item one of one. Shouldn’t it be one of two or two of two if UPS lost one of the two packages. I rather believe Home Depot only shipped one.
It all seemed to point to the problem of inventory control. This Home Depot does not know what they have or don’t have. This is a critical risk for a business but they run the business as usual. There is no sense of urgency and no sense of ownership. If you shop for something critical to you, you’d better call this store and insist a check on the shelf, not on the computer. If you order something online, you’d better pray hard. Their friendliness will reach a pinch point that you will feel the pain and frustration when you just cannot motivate them to get what you need.

Stopped in on ⁰⁷⁄₀₃ around 1:30pm. I waited 30 minutes to get keys made. When the guy Thomas finally came back from brake with a sand which in his hand, he told me he’s one person and can’t perform magic. I talked to manager and he didn’t seem concerned at all.

The store is awesome. Best time to get there is early.

All I wanted to do was buy a drain snake.
I went to the U-​Scan, and oops, it scanned twice.
«No big deal,» I thought. «I’ll just cancel the line item.»
No dice.
And hitting the «Assistance» button shortly before asking the person working the podium returned, was fruitless. I would have to wait… and wait… and wait…
She had to help the lost guy who wheeled up an AC unit, because… uh… I guess his item was bigger, and bigger means «must help sooner». The desperate housewife who made a beeline from the Exit door to the employee? Oh yes, what can I do for you ma’am? Need someone to walk you to the light bulbs, you say? Well, let me find someone who works with light bulbs.
«Hey idiot. Why didn’t you go to another U-​Scan?» you say? Well, one was broken, one was manned by the dude with the AC unit, and the guy in line behind me was wearing fatigues and in a wheelchair, so I certainly wasn’t sticking him with my screwed up machine — though he managed to get his stuck, too.
Don’t get me wrong, I’ve had some pretty marginal experiences at Lowe’s, but Lowe’s feels like Nordstrom by comparison.

I just recently purchased a hot water heater from this Home depot, they were very helpful with assisting me in selecting the right unit. they even loaded it for me. I will be back!

I’m a lows guy thru & thru so I felt myself on enemy territory today at the dreaded Home Depot but we needed to rent a carpet cleaner & home depot has a great Rental system. We rented for 4 hrs & the equipment totally met our needs

If you own or are buying a home, you’re eventually going to end up here. This place is honestly a warehouse of home supplies.
Here are the pro’s:
* I generally experience lower prices here compared to Lowes, but not in every case.
* In most cases, I’ve been able to get what I need here.
* Some staff are really knowledgeable. Some are absolute life-​savers. There’s a guy in the plumbing department who helped me big time on too many occasions to mention. Also, ‘Mo’ or Maurice in the lumber department helped me with an important project as well.
* They sell Kits which can be helpful (1 out of 3 tries)
Con’s:
* I believe I’m paying too much for items here. Oddly, I found an ACO Hardware with a better price points for; screws, nails, some tools, etc.
* I have had some Home Depot folks lie or misdirect me. Like one day I needed an entry door sill. The Door rep in Home Depot told me I had to buy a $ 50 dollar kit, instead of the $ 9 part I needed. He tried to tell me they didn’t sell this piece of hardware; I took it up with management and it was a normal saleable item. I was irate about this.
* They sell a lot of kits, sometimes filled with more parts than you need, and too expensive for what part you’re actually looking for.