Bos Moving & Service

STAY AWAY FROM THESE MOVERS! I have a hard time believing this company could provide good service to anyone! We hired them to move large items only. The move was 8 miles and they failed miserably moving an executive and his wife. I heard from the crew members twice that they typically don’t do moves like this. What? What do you do then? The owner Mark Bos came out to estimate the move.
1. They were late.
2. Upon their drive to my home, I was asked if it was OK to bring another helper, which would increase the cost of the move. (I scheduled them months in advance).
3. They provide NO FLOOR PROTECTION!
4. They did NOT listen to what we were telling them about the best entrance/​exit to use.
5. RESULT: Broke/​damaged a major property item. Common sense was NOT applied at all.
6. RESULT: The crew members argued and cursed at each other the rest of the day.
7. Lifted several large items WITHOUT checking for contents inside. Terrible!
8.They will NOT manage furniture parts for anything. Even if you provide tools and baggies.
9. Protect you kids ears, FOUL MOUTH.
10. FAILED to listen to my instruction to use an allen wrench to remove the top portion of the treadmill. This resulted in damage to the curved stairwell and the treadmill.
11. They were consistently worried about the length of time it would take to move us because they had a long drive to get back home. What?
12. Hooting and hollering throughout the day which stressed us even more. Unprofessional.
13. Threw cigarette buts and drink bottles on the ground and left them.
14. Saw them many times RUNNING with my furniture. YES, RUNNING!
15. The «lead man» in charge was playing a game of tug-​of-​war with a tall bookcase and initiating a fight with the other driver. They nearly hit the freshly painted loft ceiling with the bookcase.
15. BROKE and DAMAGED many items and DID NOT TELL US.
16. They «hoped we were good tippers.» You want a tip after this damage and grief?
17. Drove to fast up the driveway curb, wow.
18. Lead man felt he needed to exude superiority and thought it was OK to dolly my $ 2780 stainless steel Samsung refrigerator into the garage from THE FRONT (which has a plastic piece on the bottom). Another crew member and myself said NO, it’s not worth it, please don’t! You can also scratch the hell out of the front with the metal dolly that only has tape on it to protect furniture. I now see it DOES have a scrape on it. WHO’S fixing that now?!!
The day was going so terribly (especially after the major damage event took place upon their arrival) I called the office to say, «these guys better straighten out their act! I can’t stand this!» Also, why the hell would you arrive at this expensive home with NO PLAN to protect the hardwood floors or carpet? They put ONE blanket at the entrance. Hey Bos Movers, a blanket on hardwood floors moves and slides, and therefore is NOT SAFE! Be ware, they simply don’t care about your items or your flooring!
I take great care of my items and search high and low over many years to obtain these nice pieces. About 15 items were damaged or broken. A night stand must have fallen a long way in the truck as it was missing the front wood edges and totally scrapped beyond repair!!! Damaged antiques (not replaceable), dented a steel safe! How do you dent a steel safe? Oh, not to mention that the lead man «was not sure if he has tools in the truck to take apart the beds» and asked us for tools! WHAT? I even provided labeled zippered bags for parts in each room. I took pictures of these bags they left on the floor when they pulled away. HOW were you going to reassemble anything if you won’t track the parts?
The owner, Mark Bos had to come out and assess the damage at the old house and new house and damage to my items. I emailed a list of all the damage. He did not read it prior to coming out. Upon his arrival he says, «I don’t know anything, they just sent me.» YOU are the owner, take responsibility for your employees! Then he started to question whether or not his crew did the major exterior damage. I had to remind him several times, YES they did, I saw it happen! After telling him the horrors of the move, he simply looked at me with a blank face, nothing.
Several promised phone calls never happened as we tried to resolve this issue over 2 months. Mark claimed to have a few different guys that repaired furniture. WHY? How long are repairs going to take and how long is this nightmare going to drag on? I asked for a refund of $ 700 for the damage and I would deal with the repairs on my own, the owner (Mark Bos) refused and claimed he had to «ask his wife», delaying the process. He completely under-​priced the value of my damaged items. I had to agree to a $ 400 refund. I agreed to get these people out of my life and be done with them.
I TOTALLY REGRET HIRING THIS COMPANY. There is NO comparison between Bos Movers and the big name movers in MI who we had also recently used. It’s evident the crew was not trained. STRESS!

I’ve moved many times and this company was by far the worst. They totally underbid and ended up costing close to $ 500 more than they originally estimated. At least one of their guys was high on the job. They moved things into the wrong location (even though everything was clearly marked). They didn’t wrap any furniture (and I have antiques) and they damaged multiple things. One sink was never found (they must have broken it and never said so). They left a TON of stuff at the old house, requiring multiple trips back to the old house and multiple apologies to the new homeowner.
I would NOT RECOMMEND this company. Go with one that may bid a bit higher but will guarantee their estimate and not send guys who are high on the job.

We used Bo’s moving two times within the past year. Our realtor mentioned using Bos in the past and she was awesome, so I took her recommendation and booked them for a move from our house to a storage facility while our new house was under construction. We scheduled a three man crew and they arrived on time. They were very efficient in the move and quick. They were amazing. They moved everything out of our old house and they followed us to the storage facility where using Tetris skills, got everything to fit in the storage facility. I was nervous we were going to have to get another unit at the storage facility, but Bos did an excellent job getting everything to fit safely. When our new house was ready, we were so impressed with Bo’s the first time, we called them again 6 months later and we requested the same crew. Again, the showed up on time and did a fantastic job. They had things out of our storage facility and into our new house in good time. Also, we had no casualties or damage to any items. Everything arrived in perfect order. I would highly recommend Bos if you need a moving company. They were easy to work with and they do take credit cards.

I wish I could elect zero stars.
I hate this company.
I want to like them, as they’re locally based and everyone I have talked to has been pleasant and polite. Screw pleasant and polite. You do not get to take advantage of people by smiling and apologizing.
The first time I used this company, I informed them I would be moving a one bedroom flat into a house. The flat was an upper, which they were warned of. They were also warned that I had lived at the flat for over three years, and had made myself at home. They were warned to consider it more of a «one bedroom house» move than an apartment. Of course, they knew better, and my quoted price of $ 300+ wound up in me being charged $ 700+. I was furious. I was also exhausted, so I only complained on a minor scale. Nothing was ever done. Luckily, they didn’t break anything.
A friend arranged to use them for a second move. We were told someone would be there at noon. The day before it was pushed back to two p.m. Day of, an hour or two at a time, we were repeatedly contacted and eventually informed that someone would be over at 8:00 p.m. There was a nasty tirade left on the office line and we cancelled. They called back the next day offering doses of apologies. We begrudgingly rescheduled.
I left work early today so that I could be home, at 3:00 p.m., to greet the movers. They’re already called and said they will not be here until 5:00 p.m.
I will never use this company again.
I can’t believe I’m paying for this.

Been thinking about this review for a little while now.
Before I dive into the 1* details, let me disclaim by saying I know other people who have used this moving company and they have had nothing but good things to say — some even said it was a five star experience. However, appears that the actual moving men who moved those people were different guys than the two who botched our move.
So let me start by saying that our two movers were Tom and Jim.
When we made our reservation, we explained that we were moving our whole house and gave a description of the amount of stuff we had (not a lot, but filled a 1,000 sq ft house). The office staff replied that it sounded like a half day i.e. 4 hour move (note: it ended up taking 8 hours.) When the movers arrived, they noted that they would probably have to make two trips since their truck wasn’t that big. Hmmm…
They loaded the truck and were given the address of the destination which was less than 2 miles away. We drew a map. We asked if they wanted to follow us — even though it was super simple route. They replied no — their truck is old and stalls/​breaks down; as such, they didn’t want to worry about running into us.
Of course, they got lost on the less than two mile journey. Two miles! We called the main office and they had trouble getting in touch with the driver. Needless to say, over 45 minutes elapsed from the time they drove by the destination the first time to the time they finally arrived. The kicker is — at the end of the day, they were extremely upset that we wanted a credit for at least a half hour.
They broke a piece of furniture. Not that they told us. They tried to hide it by putting the broken part against a wall.
At one point, they tried to open the rear door of their van, but something of ours was stuck on the door. Rather than try to reach in and free it, they just kept yanking and our item kept getting bashed around.
They were rude (mostly Tom). They complained. They didn’t listen to where we wanted things moved. And we didn’t deserve their attitude — we treated them very well — in fact, we were very polite the entire time. We even bought them lunch plus gave them a tip.
What a mistake.
P. S. We called the office to complain — they said the manager would call us back, but we never heard from anyone. Icing.